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February 2024 by Jason Keller
Efficient. Professional. Set up my appointment online, chose the tires the same way and just an overall positive experience at the Colonie, NY shop.
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January 2024 by Beast2285
Had an appointment for 1pm for an oil change and tire rotation....got here at 12:50.... it's 3:10pm and I'm still waiting for my vehicle!!!!! What's the point of appts if they aren't going to be honored....
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January 2024 by Dawn Bentley
I cannot say how happy I am with the service I rec’d based on my urgency for the repair. Was given a 12:00 noon completion time and was done and out at 11:05. AMAZING!!! Thank you all for your help, Gene, Tom and Luis!!!!
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January 2024 by Suzanne McCann
I have never had a bad experience at Pepboys! Everyone who works there is extremely knowledgeable, friendly and professional.
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January 2024 by Mike Lynch
Great service and communication from the shop!!
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January 2024 by Steve Johnson
Took them TWO HOURS to put on a set of tires! I waited an hour and a half before they even pulled my car in the garage! This is simply a case of horrible management, period.
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January 2024 by Pot Author
Gene was pleasant and accommodating, the service was good. Be aware that the website will offer you an appointment time but isn't aware if there has been a time overrun at the actual location, a time over run can be caused by things that are out of control of the employees like a late parts delivery. Remember to call the location to confirm your appointment time prior to arriving.
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January 2024 by Adrian Devaux
Got me right in had my car lined up did a very good job everybody was very nice and polite. Very pleasant people to do business with I live 60 minutes away it is worth the time and drive to go down there. I had 4 tires replaced 2 months ago at Pep Boys and had the same experience that's why I keep going back. There is a lot of auto shops around my area Saratoga NY but I preferer to do my business with Pep Boys.
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January 2024 by deceane keeney
PepBoys is a great place , I have all of my cars services done at 1795 central Ave., location. The guys are also upfront and honest with me about my vehicle and what it truly needs. It is great to walk through the door and know I'm getting excellent care for my vehicles' with great customer service from start to finish everytime!!! I absolutely love Gene the SERVICE MANAGER and Mike the service tech is one of the best mechanic's I ever met. ❤️
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December 2023 by Claudia Owen
When I showed up for my original appointment for new tires, they told me that the tires were not in yet and that they tried to call me but my voicemail was not set up. However, I work in a remote area and tried to answer but the call dropped. I even tried to call back but when I did they said they were unsure what it was about and to call back again the next day. Ultimately they only attempted to call one time, and didn’t try to let me know the tires were not there before my appointment that I drove an hour to get to. The next week, I had to call back myself to find out if the tires were there. No one called me when they came in to let me know. I make a new appointment, I sit and wait for the car to be finished with the new tires on, then I get the receipt and it says “customer declined alignment” when I was never asked if I wanted my alignment that was supposed to be INCLUDED with my installation of the new tires. Will not be coming back here. The Black Friday tire deal was great, everything else customer service wise was not.
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December 2023 by Noah
Fantastic service!Staff are very professional, honest, and helpful. Tom was able to get me the best deal on my Cooper Adventure Tires.
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December 2023 by Erik Ross
As always, the Shop (at 1795 Central Ave, Colonie) still offers consistently great service and professional (and extremely Patient) employees - which is a lot more than can be said about corporate Pep Boys as a company. This specific location is the best I've ever been to and won't go anywhere else anymore because of their repetitive Wins. Highly recommend for all your vehicle needs, from Inspections and Oil Changes to Brakes and Tires, and everything in between this is the store to go to! (I recommend making an appointment, they are a busy location and will do right by you, but an appointment helps manage your time and guarantees your service when you drop off your vehicle.)Bottom line: The crew here are always friendly, fast, and consistently reliable in their work!____________________________Excellent customer service!! They have the know how and the professional attitude that leaves you feeling confident and comfortable with the work being done to your vehicle! Highly Recommend!
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December 2023 by Roc Tubeular
The wait was 3+ hours wait even with an appointment, 4 tire replacement only. Numerous appointments made for the same time, I had to ask to be checked out. I had to ask after checking out for my used tires as I had to go back to the work area to retrieve them because they didn't put it in the back of my truck which was specified at check in.
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December 2023 by Katie Smalling
Spoke with Tom on the phone and ordered tires on Friday. I went in for my appointment today and both of the men upfront were very friendly. Romain was the one who checked me out and he went above and beyond to help me and make sure I got the right price. Highly recommend them!
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December 2023 by Abe
Don't get me wrong. Great service. They rotated my tires. However the interior is all black. From the ceiling to the door to the steering wheel. All greasy and stained.