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March 2024 by Zhang Yu
Horrible. 1. we spent large a mount of money and the problem of the car still in there. 2. The manage is a liar. Her lied to us 3-4 times. Waste our precious time and caused the indirect serious consiquence to our car. For your safty concern, go to other places or dealship. The world can be better.
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March 2024 by ashley houk
Tony did amazing! Quick tire change in and out! Appreciate it so much!
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March 2024 by Mary VanDenburgh
I can't say enough good things about the manager and staff at Monro Auto Service on Western Ave. They are knowledgeable, professional and really pleasant to work with. This shop will be my "go to" place.
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March 2024 by Alan Karivelil
I typically do not write reviews, this is my first review. But at a time when I needed help this shop was there for me.On my 2017 Nissan Pathfinder I heard a grinding sound while driving and noticed burned transmission fluid dripping from the bottom once I pulled into a nearby parking lot.I debated to take my car to this shop or not since around 6 years ago my CRV got messed up during a regular tire rotation resulting in me having the wheel bearing getting replaced.However, I felt its best to take to the nearest shop since I expected the worst and I wasn’t wrong. They took the car on the lift and explained to me exactly what was wrong with it. All that free of charge.I have never felt valued like this by any business and I felt so grateful towards them.I plan on bringing my cars here since I feel Tony and his men are not greedy, know what they are doing, the old incompetent crew is gone and are extremely reasonable to deal with.
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March 2024 by Kevin F
Complete waste of time. Left my car here for 2 days, both days assured it would be done by the end of the day, and both days they did not touch it at all. Don't bother dropping it off because they won't do it. You must stay there and wait if you want something done. If you can even get a hold of them over the phone. I was depending on them to just swap 4 tires for me and they are incapable, turned an inconvenience into a headache and ruined plans.If you have any sense of urgency at all you should go somewhere else
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March 2024 by M B
Tire was mounted so far off the bead I’m not sure how it even held pressure, photo attached if recent service from this location for new tires. In addition failure of mounting tire, 2 rims have quite a few paint chips, dings and scratches around the rim that will require a complete repaint to fix them. Trying to work with corporate to fix, but was on hold for 30 minutes and no answer
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March 2024 by Harrison Fonti
Slone and Tony did an amazing job patching my tire, fast service would highly recommend!
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March 2024 by Matthew Baker
I had a flat tire and was stranded a few doors down the road. Tony came and helped me remove my flat and get the donut on. I then went to the shop and bought 2 new tires and was on my way in about 20 minutes. They were very friendly and professional!
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March 2024 by Daniel France
I dropped my car off for an inspection and oil change. Received the car back without an inspection sticker and with multiple dashboard lights on that weren't there before. Check engine, required maintenance, and AWD lights. Hopefully, they will correct the issue this week. TBD. The shop was understaffed the day I was there. Maybe I would have had better luck another day. This is why I go elsewhere when I need any other work done on my cars. This place cannot be relied upon for quality work.
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March 2024 by Donald Chamberlain
Great shop great guys?
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March 2024 by Matthew Rogers
Nothing but great things to say about this location. They only fix what needs fixing.
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March 2024 by Lindsay Snure
I brought my car in for a whole list of issues and my car was fixed and I was able to pick it up when promised. I have used this location in the past and the customer service is better than previous visits. Would recommend.
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March 2024 by Jack Perry
Got my oil changed yesterday. They left the cap off, so my engine bay is now covered in oil
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February 2024 by Richard Rubin
Had 4 tires mounted and balanced. Tires delivered here fro The Tire Rack-could not have been easier. Price very reasonable and the technician hand checked the torque rather than relying on the impact wrench which was above and beyond.
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February 2024 by Mikayla Mahoney
I got out of work and noticed a flat tire. I called my dealership and they were not able to see me so I called Monroe and was told they could take me. They plugged the hole in my tire in no time and Mike was very helpful and friendly. I was very thankful that they made a sudden and frustrating situation very easy to handle.Very convenient location and great staff.
