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September 2024 by George Valez
If I can give this place 0 starts I would. They lie to me saying I needed to replace a rack n pinion and then got a second opinion and it was completely something else no where near the issue. Don’t walk run away from these thieves who take your $$ yet don’t fix the correct thing.
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August 2024 by Phillip Griffin
What a great shop! The staff was friendly and the workers are very knowledgeable. I would highly reccomend!
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August 2024 by Rhonda Poli
I stopped in today for an oil change, the technician Matt was helpful and I felt he didn't try to sell me anything I didn't need. Like other garages I've been to. I appreciate his honesty. This Monroe is my new go to for all my car needs.
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August 2024 by tim long
Great experience. Knowledgeable Honest efficient friendly front desk and technician.
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August 2024 by James
Horrible, They charged me $2,700 in parts/labor That Never fixed the problem.
I Highly Recommend Staying Far Away from Western Ave Monroe.
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August 2024 by Whitney Jones
Went there for a 12:00 oil change. Sat there until 1245 and then took my keys and left. Most of the guys were walking around the shop at snail speed, not working, empty bays with my truck just sitting there. When I walked in nobody was at the front desk and I stood there for over 5 minutes while multiple guys in the shop made eye contact with me but never came over. I would never recommend this shop. I get being “busy” but the lack of customer support when you walk in and ignoring you is another thing.
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August 2024 by Matthew Stabler
A very popular store that gives great customer service! The manager even drove me home to pick up a different credit card so I could earn my rewards points!
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August 2024 by Wajiha K
Quick service!
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August 2024 by Raissa Vieira
I absolutely don’t recommend this location. Left my car there in the morning at 11:30 for alignment and balance, they told me it would be done at 4. At 3 pm I called to ask what time could I go get my car as I explained previously that I don’t live close to the shop so I wanted to know what time I could have someone to drive me to go get my car. They told me at 4:30. I got there at 4:30, my car was parked at the same place I left and one of the employees was getting inside. I asked him e he told me that they were going to start working in my car and it would take 1 more hour. I went inside and told the guy that was there, and all he said was sorry and handed me my keys. Without an explanation or apologies. Absolutely nothing. Wasted my whole day and they didn’t get my car done. Don’t waste your time going there.
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August 2024 by Joe Wiley
Very prompt and efficient service.
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August 2024 by James Bailey
Helpful most of the time
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August 2024 by Matthew Hebert
Just had an oil change done and alignment. My dipstick was never even put back in. The truck still needs to be aligned. It was there for close to 3 hours. Will never go back.
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August 2024 by Daniel Wray
Great attention to detail, very Meticulous
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August 2024 by Cliff Gardner
they always go above and beyond.
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August 2024 by Aleeya Healey
Last minute appt due to tire puncture when the dealership could not squeeze me in for several days. They were helpful, efficient, and honest. Really saved me in a bind!
