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10AM - 8PM
18 Wolf Rd, Albany
Mobile Phones
“My grandmother and I came in to transfer from a whole different phone service and TC was a huge help! She was able to answer all of our questions, she made the whole process so quick and easy!”
“Luca and Stefon were awesome and helped me at Central Ave when other stores couldn't. They helped me get my stuff transferred off of an old phone that had a broken screen.”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
“MALIKA was the best salesperson that I have encountered.She came in on her day off to finish my sale.I can’t say enough of how good she was to come in on a snowstorm.Definitely one of a kind.She earned a big raise.”
“For 6-7 months we had issues with our billing, where the rate that we were getting charged was more then what we were quoted while starting our family plan with T-Mobile. Months and months of phone calls with customer service, going to stores in-person, and being promised that it will be “fixed” on the next billing cycle only to be charged the wrong rate again and again. Finally we walked in to this specific store. Dennis took it upon himself to solve this issue for us, he made calls and contacted higher ups. He had this issue fixed in one day, and even gave us a follow-up call. He went above and beyond to make this right, and we appreciate his help. Thanks to him, we will keep our family plan with T-mobile instead of moving to a different provider.”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
“Jabari was a pleasure to work with! He made the process of getting my boyfriends new phone very easy and fun. Such a sweet guy!! Knowing he’s only been there for 3 months he was professional and very knowledgeable and had the answers to all our questions. And if he didn’t know the other gentleman in the store were quick to help and were very nice as well!”
“Dontay was very swift and polite with helping me out. Not only was he able to assist me with multiple issues he was also able to train his associate Brina at the same time. Very pleased with the service.”
9:30AM - 8PM
87 Central Ave, Albany
Mobile Phones
“The owner of this shop, Bines, is so wonderful. From the moment I came in he gave me a warm welcome and fixed my phone in only 20 minutes. Fast and friendly service, I will always come back to him when I need a repair. He gave me an amazing deal on fixing my iPhone Pro Max 11, he's very affordable and is so good at what he does. I love this business!”
“Amazing service, ALPHA was well the alpha of people we have dealt with. 83 Central Avenue is our favorite store to come to and we have come here ten times over two years.”
“The store is excellent and the representatives are very knowledgeable except I really wish they would answer their main line. I wish to speak with two of the reps and never know if they're working. For one week I've tried to contact them and the phone just disconnects. I got a bad phone it's not crickets problem it's Motorola's. They are mass made production wise and sometimes it happens but I can never get there because I only want these two reps so I'm pretty unhappy about that”
“I recently had the pleasure of experiencing outstanding customer service from Matthew Thomas at Spectrum, and I am compelled to share my positive encounter. My elderly mother encountered some issues with her Spectrum account, and Matthew Thomas went above and beyond to assist her with patience, empathy, and a solution-driven approach. What truly stood out was Matthew's proactive approach to problem-solving. Instead of simply addressing the immediate issue, he took the initiative to assess my mother's account comprehensively, identifying potential areas for improvement and offering practical solutions to enhance her overall experience with Spectrum. His dedication to ensuring customer satisfaction was truly commendable. Overall, Matthew Thomas exemplifies the epitome of excellent customer service. His professionalism, empathy, and solution-driven approach have undoubtedly left a lasting impression on both myself and my mother. Spectrum is fortunate to have such a dedicated and compassionate individual on their team, and I would not hesitate to recommend Matthew's services to anyone in need of assistance. Thank you, Matthew, for your exceptional support and unwavering commitment to customer satisfaction.”
“Very helpful answering customer questions with problems related to Boost having tech problems .
Since I became a new customer 5 months ago, I keep running out of high speed data toward the end of the month, even though I am on a $40 dollar plan, which gives me 15 gigs of high speed data.
My phone indicates from my Settings that I only used about 1.5 Gigs, but I can't use my Internet, I only can use my call feature !
This happens every month !
I called Boost customer service and they say they are having tech problems , but it will take about 2 days to fix my loss of my high speed data !
The customer service representative stated that many customers are experiencing this horrible issue !!!
The rep stated she would give me $40 credit for next month and promised me that she would send in a Service
Ticket to her tech department, so it would get fixed permanently and no more crisis at the end of each month again !
I asked her are you sure because I am ready to blow a gasket !
She assured me that my recurring horror story would be fixed and to call back in 24 hours to double check on how fast the repair is being made and get a Status.
So I will call at noon today and see how Boost is doing fixing my problems.
I am not happy with Boost corporate team on how they respond to customers problems . They should give customer service more powers to help customers. Right now I get the feeling that customers get a big run a round.
If my problem is not fixed later today I will go to Verizon or T mobile and see if they can give me good service each month without my getting high speed data that I pay for.
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“The service was excellent! Special thanks to the uncle who runs another clothing store in the mall! When we went to the bathroom, he personally took us to his store and opened the door for us! The Apple store has a full range of mobile phones and is cheaper than other places!”
“Very helpful and friendly - they made porting my number and account setup super easy. The location offers ample on-street parking with a lot at the adjacent burger king.”
“Took my iPad there to get fixed. Place was on Sunday right before they closed. But wait was not too long, the young man Claude, help with my iPad took 10 minutes to have it working again. Thank you Claude. One day I would say that was pleasant was the spill on the floor that a parent did not clean after her baby(shame) however, the store should have it clean up right away so other customers did not have to object to that. Your cleanest represent your store appearance so do better next time.”
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“I see their reviews and step over there and I switched from Metro & got two free phone. There service is as they were. The best service in Albany NYC. I love their multitasking services.”