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April 2024 by Tiara Garris
Very friendly, and the prices are unbeatable! I'll definitely recommend them to everyone.
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March 2024 by Jonathan Wagoner
Was A great experience!
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March 2024 by tom cenci
A very good experience, Andrew was knowledgeable and professional
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March 2024 by Carol Martin
Excellent service. Mattress is very nice and soft.
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March 2024 by Todd Vester
I hate to leave a bad review because i did enjoy my experience at metro mattress. And the sales team did a great job explaining mattresses and the options. However I caught an order too late to make the change and i dont have the mattress i thought i ordered. The store can't help me. And there's no 1800 number or any customer service to try to work this out. I really want to change my review and hope someone reaches out to me through customer service because the sales people seem to be pretty good and I'd hate to ruin a good reputation. But the company policies of purchasing with no sort of time frame for returns is really bad business and no number puts an extra layer of frustration to this. I hope to resolve this and do business in the future but at this point I'm frustrated and honestly can't recommend this company.
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March 2024 by Deirdre Hammer
If you’re Lucky enough to work with Paula on Wolf Rd. Or Deek at the Niskayuna branch, you are in great hands. They will work with you to ensure you are very happy ??
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March 2024 by CARLA PLANK
Very informative and patient. Recommend.
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March 2024 by Mark Farrell
Very pleasant and easy experience. William was great and listened to what we wanted.
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March 2024 by Karen Haag
William was super knowledgeable and extremely helpful. Wonderful to do business with!
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February 2024 by Bennett Lax
Excellent service, Paula very friendly and accommodating. Pleasure to deal with
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February 2024 by Jan Kurposka
William was very helpful with his explanation of the difference in mattresses. He made the trying out/buying process very easy. This is the second mattress we've bought from Metro & have been very pleased.
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February 2024 by Timothy Balfe
William was an amazing and informative salesman. Very nice and helpful!He really knows mattresses! I will highly recommend friends see William at metro mattress on wolf rd in Albany NY
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February 2024 by Joe Contois
The store was very neat and clean and our associate was very knowledgeable and helpful.
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February 2024 by Lucy Mazzaferro
Paula was extremely knowledgeable and helpful
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February 2024 by Steven Rostedt
Don't buy the Windsor Castle Luxury mattress. We just spent $4000 on a mattress that I can't sleep in. It felt fine in the store. But after 4 or 5 hours my back is killing me. I'm writing this after the second night of sleeping on the floor, because that's more comfortable than that mattress. I wake up around 4 or 5am where I can't take it anymore, move to the couch, and then the floor. We purchased all the pillows and sheets and protection for another $700 so that we could get the 30 day comfort exchange. What wasn't mentioned, is if you buy the most expensive mattress, you do not get any refund for the difference if you decide to go with a lesser mattress. I wish we had tried other mattresses but after we said we liked the Windsor they didn't really offer us to try other mattresses. They start you at the top mattress! If you go there, ask for the lesser mattresses first! They told us how much they love theirs, so I figured this was the best. My mistake. If you plan on doing the comfort exchange, I strongly suggest finding the mattress that is cheapest that you like. You are allowed 1 exchange for a $99 delivery fee, and you need to pay the difference if you upgrade. But when we went back to try other mattresses, the one we liked best was only $2500. I couldn't bring myself to pay $4000 for a $2500 mattress. I'm going to see if my daughter would like to upgrade to a queen mattress and give it to her, and buy another mattress for us. For now, I'm stuck sleeping on the floor.The thing we hate most about the mattress is the pillow top. The mattress is very uneven. I can't get comfortable in it. Maybe it will break in, but that will require many painful nights sleeping in it.Moral of the story. Try all the mattresses. The sales women were really nice and helpful. But I wish they pushed us more to try other mattresses. I don't blame them. We were about to buy their Rolls Royce of a mattress, and I believed them that they enjoyed theirs. Our fault, that was a very expensive lesson.