-
June 2024 by Amanda Eve Seres
My fiancee recently purchased his wedding suit from Mark Thomas. The customer service could not have been better. This is clearly a family business that cares deeply about providing top-notch service. We were so pleased with our experience!
-
June 2024 by Elijah Burns
Tremendous experience in the shop. Great product and family environment.
-
May 2024 by Tristan Gerrain
Highly recommend. Everyone is extremely helpful and the tailor is great. They will do everything in their power to make sure you’re satisfied and have your apparel by the date you need it!
-
May 2024 by Lauren Valentine
Beautiful store, friendly team, and elite selection of top notch men's apparel! Kerry and the team are super helpful and also regularly give back to the community through charitable giving. Not only will you look great, but you can feel good supporting a local business that is involved in uplifting the local community.
-
April 2024 by Matthew Jankow
Mark Thomas is a must-visit in the area! I live in NYC and make it a point to go in every time I am in town. They have a large assortment of beautiful clothing, and the best staff to help.
-
April 2024 by Cory Jankow
A top tier clothing experience.
-
March 2024 by Alexander Arduini
I cannot recommend this store enough. After searching google for a while for a place to buy a tuxedo for my wedding, I decided to try Mark Thomas. There are not many other, if any appealing options in Albany, NY. I feel fortunate to have chosen this store. Gavin in particular was very helpful; he helped me find the style of tuxedo I wanted, and patiently ordered multiple jacket/pant combinations and sizes until we found the right fit. They also were great about sticking to their tailoring timeline, and I picked it up with 10 days to spare before the event. The tuxedo was perfect in terms of fit/tailoring and quality, and it really helped me feel like I looked my best on my wedding day. Again, I highly recommend Mark Thomas if you're in need of a new suit or tuxedo. I'll definitely be back the next time I need a suit.
-
February 2024 by Dennis G. Dalpe
Kerry and his team went above and beyond to fit me in a suit. They have excellent quality products, they know styles and color pairings very well, the tailoring crew is great, and the list goes on. It’s your one stop shop if you want to look great.
-
February 2024 by Jason Bradwell
Kerry Fagan and the rest of the people at Mark Thomas are amazing. They have everything you could possibly want/need in men's apparel and there's not a better experience anywhere else!
-
February 2024 by Steven Blanchard
Hate to be the bearer of bad news as it seems this place has a good reputation but I set an appointment on their website for 2pm got to their store on wolf road and the doors were locked and they looked closed? Tough for me because I own a business and I blocked out time in my day to potentially elevate my business look and it seemed I blocked that time for nothing. Also called Saratoga and no one picked up. Definitely a thumbs down and makes me fun shy to set up any future appointments here
EDIT PER RESPONSE
I unfortunately never received an email from your system and it stated on google you were open. i did however see the response your team sent me a few minutes ago and hope my experience at your store will rectify this initial hiccup.
FIRST EDIT
Went in this afternoon and Gavin and staff did a great job looking for the style for me and elevating my look just what I wanted. Not to mention a sports business coat I’ve been looking to get for years that fit perfectly. If it wasn’t for the mishap with the scheduling this would of been a 5 star all day long but that did disrupt a work day for me and I wish their email system worked properly to send out the appropriate email. Probably something the store should look into or update their google hours when they are closed and make sure their appointment schedule book is blocked off and doesn’t allow you to schedule a day that they are closed.
At any rate I’ll be back continued great customer service there could have me come back to google and edit this to 5 but that one situation still lingers.
FINAL EDIT
Owner came up to me today when I picked up the pants to apologize for the situation and they also had items I would like from my previous purchases. I really liked that and showed me a top level of customer service. Mistakes happen with the scheduling but they more than made up for it and they got a regular customer moving forward. Great job MT Team.
-
January 2024 by Dave G
Unbelievable. In the modern era where it is trivial to update hours on google, Mark Thomas chooses to inconvenience their customers. I drove 45 minutes to their store (which is nice and I’ve shopped there in the past) and am greeted by a cute “gone surfing” message.
-
December 2023 by Phil Arony
First time shopper here this past summer for new suit and a couple pairs of dress slacks. Outstanding service and attention to detail. Got caught in the middle of their move from one store location to another across the street which created some minor confusion but was understandable. Will definitely be back as needs arise!
-
December 2023 by Joel S
I came here to find a suit for my wedding, and was not disappointed! This store offers the nicest suits around, and everyone here was such a pleasure to work with from start to finish. Gavin and Andrew helped me find the perfect suit for the special day, and the whole process felt extremely laid back and I never felt pressured into making a decision. The suits here are a little pricier than what you’d find at some other stores, but you are getting top quality suits in return, and amazing service! If I’m ever in the area and in need of a new suit again, I know exactly where I’ll be going.
-
December 2023 by Brian Duffy
Love these guys. Old school great service.
I’m built like a gorilla, and whenever I find myself in a clothing quandary, they are always able to find a creative way to fix it!
-
October 2023 by Rick Theilig
Shout out to Kerry and the whole team! Service, quality, selection, and attention to detail second to none. Suited me up for my daughters wedding. And some accessories for my boys. We looked like a million bucks! Thank you everyone at MTMA we will definitely be back again and again.
