LensCrafters

Hours: LensCrafters at Crossgates Mall Road offers quality eyecare with a focus on customer satisfaction. They provide comprehensive eye exams, a wide selection of designer brands including Prada, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and Persol, along with premium lens options. The store accepts most vision insurance plans such as Aetna, EyeMed, Humana, United Healthcare Vision, and Davis Vision by Versant Health, welcoming all prescriptions. Customers have praised the store for its helpful and friendly staff. Many highlight staff members like Julie, Zoe, Veronica, Anita, and Carly for their professionalism, patience, and dedication. Julie, in particular, received high praise for her expertise in fitting glasses, making adjustments, and ensuring customer satisfaction, even going above and beyond by calling customers about lens issues and fixing problems promptly. Zoe was appreciated for her kindness and thorough explanations during eye exams, which helped put customers at ease. Veronica, along with other team members, was noted for assisting with choosing lenses, fixing glasses quickly, and providing attentive service. The store's customer service is seen as a major strength, with many customers feeling valued and well cared for. They also appreciated the store's competitive pricing and the effort to beat other prices while providing personalized fitting and service that enhances the overall experience. Despite some minor issues with store communication, the overall impression is that LensCrafters at Crossgates Mall Road offers excellent eyecare with a friendly team committed to making each visit satisfactory.

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1. Albany, New York