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October 2023 by Brianna D
They were so helpful when i dropped my car off via AAA. My car didnt start and i explained everything that i have already attempted to fix it. They knew about the history of the jeep liberty and said that it could be a recalled part or it could be something more internal. Once the car was brought in they did express that they are very busy but somehow they were able to do a diagnostic on it the next day. That took 30 minutes and he had a clear idea of what the targeted issue was. Sadly the issue was something the dealership has to deal with but the were so open and communitive when it came to the whole process. They also dropped the charges for the diagnostic since they couldnt fix it. Overall very sweet people . You can tell they are all a family and that they just want to help others get there vehicles back in order, no funny business, no scamming just good people. :)
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August 2023 by Amy Krenzel
Jerry has taken care of my last 2 cars & my present car. Jerry is very professional & honest. What I like most about Jerry is he will tell me what I need done right away & what can wait to be done, but to plan on doing it. I feel always safe driving my car after Jerry has worked on it. He also pays attention to the smallest details. I wouldn't go any place else & I recommend him to all my friends. Jerry thanks for keeping me safe.Services: Air & cabin filter replacement
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August 2023 by James Hubbell
I only wish I could have found this place sooner! I came here for my NYS inspection after a few questionable experiences at a prior auto store. Jerry, the owner, took the time to explain the problem that the previous place described. He even took the time to show me that everything was functioning properly on my front brake at no additional cost. I saved myself over $300 in repairs I didn't need by coming here. Thanks, Lawtons Automotive! I'll be doing all my future car service here and recommending you to all my friends.Service: General repairs & maintenance
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July 2023 by Jami Zimmerman
The best experience with a mechanic I've ever had. They were polite, timely and honest. Couldn't recommend Lawton's more.Services: Tires
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May 2023 by Sean Collins
I wouldn't trust my Mustang with anyone else. They are super communicative, well-priced, and fast with their service. Look no other place for your automative repair needs!Service: General repairs & maintenance
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May 2023 by Rachel Kika
This was my first experience with Lawton’s and they were fantastic to deal with right from the initial phone call! Thank you Jerry for your amazing service, I will be back!Services: Auto engine diagnostic
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April 2023 by Judy Lasher
What a great experience (hard to believe I'm saying this about a car auto shop) with Lawtons Automotive.My car broke down Friday and I called the first place that came up on a search "near me". Luckily it was Lawtons Automotive. (A shop I had never heard of.)Not only was the owner very friendly and kind when I explained what had happened, he said I could bring my car over and drop it off there, even though he had already closed up for the weekend.He just called me to tell me that he ran all sorts of tests on it, drove it several times and found absolutely nothing wrong with the car. He said he'd like to drive it a bit more today to make sure that it was, in fact, not showing any signs of problems and asked if that was ok with me.Car issues are stressful enough anyway, but to have this kind of experience really took a lot of anxiety out of the situation.Thanks Lawtons!Services: General repairs & maintenance
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March 2023 by Denise B.
What a great experience (hard to believe I'm saying this about a car auto shop) with Lawtons Automotive.My car broke down Friday and I called the first place that came up on a search "near me". Luckily it was Lawtons Automotive. (A shop I had never heard of.) Not only was the owner very friendly and kind when I explained what had happened, he said I could bring my car over and drop it off there, even though he had already closed up for the weekend.He just called me to tell me that he ran all sorts of tests on it, drove it several times and found absolutely nothing wrong with the car. He said he'd like to drive it a bit more today to make sure that it was, in fact, not showing any signs of problems and asked if that was ok with me. Car issues are stressful enough anyway, but to have this kind of experience really took a lot of anxiety out of the situation. Thanks Lawtons!
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March 2023 by Dan Dineen
I can not recommend Lawton's enough; the staff is super friendly, immensely knowledgeable, and highly skilled. You'll get great, affordable, and timely work done here! ?
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January 2023 by Emily A.
What a breath of fresh air! My car wouldn't start he figured it out right away and was in constant communication. His pricing was very fair as well. He had many cars to do yet still made me feel valued! I'm sooooo happy I found this place.
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November 2022 by Juliana Haliti
This was hands down the best experience I've ever had at a mechanic. First you have Tori, who sincerely took the time to get to know what I am calling them for, my truck has a myriad of issues, a long list and she took the time to hear them all. She got me scheduled and on drop off day was a pleasure to work with (side note: I love all the art she surrounds herself with in her office). I was then called by Jerry, who walked me through all of the issues they were able to diagnose and gave me his honest opinion about the truck, as if it was his own. My friend recommended Lawtons to me and now they will be the only ones I recommend and go to for any work.Service: Auto engine diagnostic
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October 2022 by michael kocher
I just had my car serviced today. Once the car was brought to the shop, I felt comfortable. They called within the hour to discuss what was wrong with the car. They offered cheaper solutions than to replace the parts that needed replacing. They did a fantastic job on the car at half the price of the dealership. Will definitely bring my car back in the future.Service: Auto brake repair
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October 2022 by John W
Lawtons automotive is the best auto shop in albany. Tori is fantastic Jerry is a straight shooter. And Joe is so pleasant. My only critique is there so good there too busy. Worth the wait they have kept my cars running for 5 years.Service: Brakes
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October 2022 by Kiara Amaro
My car was having a weird vibration all the time. My partner took my car here to see if they could diagnose the problem. They said it was the breaks and changed them. The vibration got worse. Took it again, they did the same thing, with the same results. We took my car somewhere else, where they were able to solve the issue. I think they’re very sloppy and just want to charge you for something even if they don’t know what’s wrong with the car.Service: General repairs & maintenance
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September 2022 by Michael Brown
Everyone was super friendly and helpful. Making time for me while they were extremely busy.Service: Tires
