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March 2024 by Nick Mccloud
Kayla and Rohini helped me get the the three lion necklace for 9999.99 kayla ordered it out of state and went above and beyond she’s really the best won’t go anywhere else
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March 2024 by Muhammad Iqbal
Definitely, not a good experience, staff is cooperative with certain skins.
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March 2024 by Sandra Manoogian
Rohnie is absolutely the best!! She always treats me great even though my purchases aren’t super expensive!! She always makes me feel comfortable and I always come back to her!!!
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March 2024 by saqib mohy Ud Din
The worst experience of my life after buying jewelry from Kay, front desk lady she was so disrespectful all the time, trying to give me excuses that how she can’t offer me any after sale service because i bought from other Kay store which is 200miles from Albany, advised me to go there, then advised me to call customer service and share the case number, i did call customer care and shared her the case number, which she thinks i am lying, she called CS to confirm if i am lying, after confirmation from CS, she told me to leave the store. As business owner, i encourage employees who prefer CS over every other thing, but there are people like this rude lady in every business who ruin the company’s name. I will not recommend anyone to visit this store.My overall experience with Kay is bad, staff need training on morals as well as professionally. Morally, because of their behavior with customers.
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March 2024 by Matthew Bernardi
I broke my watch and they were very helpful in getting it fixed and back in no time! I would highly recommend them for watch repair and any other jewelry issues.
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March 2024 by SALAAM AKBAR
3 STRIKES YOUR OUT!!!! FIRST TIME I WENT SOMEONE DONT KNOW HER NAME WAS OK IN THE BEGINNING & THEN BECAME AGGRESSIVE AND PUSHY & I TOLD HER I KNOW WHAT I WANT BUT I TOOK IT AS BEING INEXPERIENCED…. SECOND TIME I WAS ABOUT TO PAY CASH FOR 3 ITEMS AND ALL OF A SUDDEN THE ATTENTION WENT TO SOME WHITE GUY WHO WAS “ BROKE”AND CAME IN THERE WANTING TO GET SOMETHING ON CREDIT & I WAS COMPLETELY IGNORED!!!! SO THE OTHER DAY I TOLD SOMEONE I WAS GOING TO PAY CASH & THEY TRIED TO GET ME TO OPEN A CREDIT CARD!!!! THAT WAS THE FINAL STRAW & AFTER READING THE REVIEWS I KNOW IT WASNT ME OVERREACTING!!!!
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February 2024 by Lisa Unger
They gave good service
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February 2024 by Caitlin Ohlson
Rhohini and Monica helped us today and did a great job! They were patient and attentive and helped my bf and I chose a beautiful gift for his daughter and a bracelet and earrings for me. Thank you!
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February 2024 by Jasmine Knight
Rohnie and Monica are amazing!!!
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February 2024 by Elizabeth Zinssar
Thanks Monica!!! Super shiny and all inspected again!
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February 2024 by Nikeya Alexander
Shanna customer service was beyond perfect. Great place to come to.
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February 2024 by chris nye
Kayla was awesome!
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February 2024 by Tonya Stanislowsky
We had the best experience , always a pleasure to do business with Kay’s ! The manager was outstanding at Colonie Center
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December 2023 by Cj Sheffield
The ladies were incredibly helpful, kind and courteous!! Thank you so much
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December 2023 by Mia Mayott
Rohnie is absolutely amazing. We’ve been working with her for 4 years and her and Monica are just the best and so friendly and uplifting and so respectful. We will continue to keep coming back and referring people to the Colonie location.