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March 2024 by cameron jackson
Brandon was fantastic. Great customer service!
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March 2024 by Mason Mercer
Great service Nice people
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February 2024 by brian green
I had an amazing experience at Kay's Jewelers thanks to the exceptional customer service provided by manager Ariana and Amelia on Saturday, February 24th, 2024. As soon as my wife and I walked into the store, we were greeted by Amelia who was incredibly friendly and attentive. My wife had some issues with her rings that we purchased about a year ago, and Amelia was extremely helpful in addressing the problem and arranging for the rings to be resized.In addition to helping with the resizing, Amelia also took the time to thoroughly inspect my wife's rings for the warranty, explaining everything she was looking for in detail. Her knowledge and professionalism were truly impressive, and it was clear that she genuinely cared about ensuring our satisfaction.Furthermore, the manager Ariana was also a pleasure to work with. Her warm and inviting demeanor made us feel welcome and valued as customers. She went above and beyond to assist us and made the entire experience enjoyable.Thanks to the outstanding service we received from Ariana and Amelia, my wife and I will definitely be returning to Kay's Jewelers in the near future to make another purchase at the Crossgates Mall store. Their exceptional customer service has earned our loyalty, and we are grateful for the positive experience they provided. I highly recommend this store to anyone in need of high-quality jewelry and outstanding customer service. Thank you, Ariana and Amelia, for your exceptional service!
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December 2023 by Crystal Snyder
The manager Bree and all her staff were so good to me! Super patient and thorough and made the process it returning and purchasing my new wedding band! I am forever grateful for them and their hardwork!
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December 2023 by Jacinda Alcindor
My husband and I went to Kay’s today to purchase a necklace. The store was extremely busy but I was greated fairly quickly and was told to give them a moment and someone would help me. We were looking around and someone else asked if we needed help, we said yes we wanted our rings cleaned while we browsed for new jewelry she took our rings and started cleaning them.About 15-20 minutes later a different girl brought our jewelry over and opened the little case they put the jewelry in and I made a joke “those aren’t ours” she immediately closed the case and said oh my! I told her I was just kidding and we laughed together. She said today was her second day on the floor. My husband spoke up and said “why are her rings apart?” My wedding rings were soldered together and now they are apart. I told the new worker not to worry I have warranty so it’s not a big deal. She brought me to a different worker. I said my rings were not like this when I came in, he asked me “are you sure” I said yes I’m sure. I said they’ve been soldered together since I’ve been married two years ago. I said if you don’t believe me, take my information and look at my account. He’s looking at my ring and he’s like “yeah I see they were soldered together.” He’s like this happens from wear and tear. I said MY RINGS WERE FINE BEFORE THEY WERE CLEANED! It was not loose, not missing stones, that’s wear and tear, two rings don’t just come a part from wear and tear. I said you know what? Can I have my rings please? He gave me my rings and I started to walk away and he responded with “have a nice day” not being genuine but being very sarcastic, as if my wedding ring being broken is a joke. I turned around and asked to speak to the manager.Breanne was the manager. I was trying to explain the situation and she cuts me off mid sentence. I asked her to let me finish and she made a face and said okay. I explained the situation and she responded with “this is from wear and tear” I said I don’t want to hear that my ring was in amazing condition before I took it off to get cleaned. I said what can you do for me, she’s like “what do you want me to do for you” I said I want you to fix my ring that was broken in the hands of one of your employees! She’s continuing on with wear and tear, I asked for my ring back at this point knowing I do not trust leaving my rings with anyone in the store and to go to store I normally go to. I walk away and what did she say, to be sarcastic and instigate the situation “have a nice day!” At this point I’ve had enough of the nonchalance of my ring being broke, the sarcasm in the “have a nice day” not one apology was said, NOT ONE. Things were said that wasn’t called for but instigating a heated situation and not taking any accountability as a manager is appalling.No matter how they put it my ring was broke in their hands, no matter if I had warranty or not, an apology for the inconvenience would’ve diffused the situation 100% and not point blame to wear and tear.I would never go back to this kays and I would advise nobody else to either because when things get broken they don’t take accountability.I’ve been a customer at Kay Jewelers for over five years I’ve been to this location twice and both times I’ve had horrible experiences. It’s my fault for going back. Go to the one on balltown road instead.I give it one star because I was greeted quickly even though they were extremely busy.
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October 2023 by Donna Kirchner
I went to this store on Oct. 14th to get my jewelry inspected. The person who helped me greeted me by loudly announcing I can't just walk in with 17 pieces of jewelry without an appointment because it's the holidays. 2 necklaces were tangled and one broke, I was told to take it to another store with a ring they never saw and said was inspected. With 17 purchases you would think she'd be nicer. Horrible
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October 2023 by Michele Bailey
Bree was absolutely wonderful with us. My engagement ring was damaged and could not be repaired which made me sad and she found me a ring almost identical and traded it up and I'm so happy. She needs a raise.
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June 2023 by Sara Martell
Just wanted to thank this lovely team for performing a walk in inspection and cleaning on my wedding bands. I don’t live in the area and was overjoyed for their willingness and hospitality to help me as I was strolling by. Greeted and treated with warmth, positivity and professionalism. Will definitely encourage my husband to visit this Kay next time he wants to upgrade my sparkling set of Diamonds. Thank you Taila(spelling?) You made my Day???10 ⭐️
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May 2023 by Emily Montanye
If I could rate this place a 0 I would. The customer service was terrible. I had an insured product that was gifted to me and I was never told about the inspection policy and they would not even hear me out stating “ it’s your fault you didn’t know.” Will never be buying from them again. Low quality products for high price tags.
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May 2023 by Samantha Carlucci
Chelsea and Renee are the absolute best. Chelsea treats us like her besties every time we walk in for new frosting and was the absolute most wonderful person to work with when my fiancé purchased my engagement ring (he says!) & Renee was SO helpful and diligent in getting us the best deal possible on a Diamond necklace & earrings set. We wouldn’t go anywhere else for jewelry. Don’t lose those girls!!!
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May 2023 by Misaki Li
Bri was extremely disrespectful upon me picking up my purchase as I had used my preferred name (I am trans). When I mentioned I was told it would be ok to use that name, she claimed that she never said that even though the person with me heard her say it. She also sent me messages with what seemed to be her personal phone number, it was extremely unprofessional. The rest of the staff was so understanding and helpful, but I will not be coming back to this location.
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April 2023 by Anjali Petambar
Christine and Chelsea provided my fiance and the greatest customer service we could ask for for the past 2 years. These girls are the best. ❤️
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April 2023 by BikeLife Jah
I always buy from this location because Chelsea always hooks me up when it’s time to buy the lady something nice! They even offer lifetime protection plans, which is my favorite perk about Kay’s!
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April 2023 by Lakshmi Ramroop
Christine, Chelsea and the team here are the absolute best. They are beyond welcoming and helpful. Amazing service always.
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March 2023 by Emilee Railine
Chelsea is my favorite representative in the store, she always makes sure you find what you’re looking for & are aware when the deals are. She is very kind & great with customer service. I’ve grown to visit Kay’s just to see Chelsea & more of the staff just to say hi & see how they are doing. Definitely a friendly & kind staff that makes the experience worth it whether you’re buying jewelry or just looking. 10/10 would recommend coming here & shopping with them. ❤️
