Internet Service Providers in Albany, NY

“My grandmother and I came in to transfer from a whole different phone service and TC was a huge help! She was able to answer all of our questions, she made the whole process so quick and easy!”

“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”

“The owner of this shop, Bines, is so wonderful. From the moment I came in he gave me a warm welcome and fixed my phone in only 20 minutes. Fast and friendly service, I will always come back to him when I need a repair. He gave me an amazing deal on fixing my iPhone Pro Max 11, he's very affordable and is so good at what he does. I love this business!”

“Jabari was a pleasure to work with! He made the process of getting my boyfriends new phone very easy and fun. Such a sweet guy!! Knowing he’s only been there for 3 months he was professional and very knowledgeable and had the answers to all our questions. And if he didn’t know the other gentleman in the store were quick to help and were very nice as well!”

“For 6-7 months we had issues with our billing, where the rate that we were getting charged was more then what we were quoted while starting our family plan with T-Mobile. Months and months of phone calls with customer service, going to stores in-person, and being promised that it will be “fixed” on the next billing cycle only to be charged the wrong rate again and again. Finally we walked in to this specific store. Dennis took it upon himself to solve this issue for us, he made calls and contacted higher ups. He had this issue fixed in one day, and even gave us a follow-up call. He went above and beyond to make this right, and we appreciate his help. Thanks to him, we will keep our family plan with T-mobile instead of moving to a different provider.”

“I recently had the pleasure of experiencing outstanding customer service from Matthew Thomas at Spectrum, and I am compelled to share my positive encounter. My elderly mother encountered some issues with her Spectrum account, and Matthew Thomas went above and beyond to assist her with patience, empathy, and a solution-driven approach. What truly stood out was Matthew's proactive approach to problem-solving. Instead of simply addressing the immediate issue, he took the initiative to assess my mother's account comprehensively, identifying potential areas for improvement and offering practical solutions to enhance her overall experience with Spectrum. His dedication to ensuring customer satisfaction was truly commendable. Overall, Matthew Thomas exemplifies the epitome of excellent customer service. His professionalism, empathy, and solution-driven approach have undoubtedly left a lasting impression on both myself and my mother. Spectrum is fortunate to have such a dedicated and compassionate individual on their team, and I would not hesitate to recommend Matthew's services to anyone in need of assistance. Thank you, Matthew, for your exceptional support and unwavering commitment to customer satisfaction.”

“Took my iPad there to get fixed. Place was on Sunday right before they closed. But wait was not too long, the young man Claude, help with my iPad took 10 minutes to have it working again. Thank you Claude. One day I would say that was pleasant was the spill on the floor that a parent did not clean after her baby(shame) however, the store should have it clean up right away so other customers did not have to object to that. Your cleanest represent your store appearance so do better next time.”