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March 2024 by Andrew Rudzinski
Very professional tax preparer. Kay is the best.
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March 2024 by Richard Perez
Amazing experience, very helpful and friendly!
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February 2024 by Julius Miller
im homeless upstate new but I'm happy to create myself money i am a african male human i born in a small city albany new york
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February 2024 by Andre Nadeau
Very good
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January 2024 by Larissa Sydnor
Great ?
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January 2024 by Shanquia Reese
Amazing place I didn't have to wait I was in and out no complications or problems.
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October 2023 by Afua Sarfo
Absolutely phenomenal experience. I was well taken care of and look forward to doing my taxes with my preferred tax expert in the future.
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August 2023 by Rachael Kennedy-Katz
At first, this place seemed ok, they answered a call back message withing a day, set up an appointment, and the appointment went fine. Few things left unfinished, I was told my tax info would finished in 4 days.Flash forward 3 weeks later, 8 unanswered voicemails, 4 unanswered emails, and a No Show Phone call apt from the tax pro, and I am a Fuming client.This business is horrible, their customer service is completely uncaring and apathetic, and when I FINALLY got one person on the phone to set up that phone call appointment with the tax pro, they did not care in the slightest about any of my issues and as a matter of fact blatantly ignored everything I had commented on, by simply saying to me, so you wanted to speak with your tax person then? Clearly not listening to anything I said..We are going on almost a month of unanswered phone calls and unreturned emails. They do not even have an open office location other than by appointments so I can't even walk in there to get my information back to go somewhere else!Terrible customer service, rudeness, apatheticness, and unprofessional. Go somewhere else. Do not waste your money.
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April 2023 by Roland Klages
Process went smooth. Taxes done professionally and accurate.
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March 2023 by Ke-Myra McCann
Monica! All I can say is she is a trusted reliable and a HUGE asset to the company. She is all the PEACE OF MIND I need. Working with her keeps me informed and grounded. Thank you Monica for being a consistent reminder of customer service with a quality wit! Give her the respect she deserves while she's still there I've been coming to see her for 5 years now and she has yet to make me feel great about coming to her every time! Thank you Monica!
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February 2023 by Adrianne Roman
Sueann was very helpful, diligent and very knowledgeable. She made the whole process very easy. I will recommend her to family and friends.
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May 2022 by Shienne Daniels
Every year I feel like my spouse and I give you our business and every year something happens. Last year the mishap wasn’t big so we came back. This year was absolutely AWFUL! We sent our documents to be looked over on April 18th and it said that a tax pro was looking through it. On the 19th nothing ever came through and it still said they were looking at it. We called and no one ever started it. We spend over 4 hours on the phone trying to get it sorted out.. we got disconnected 4 or 5 fives. It was also during work hours. We got it finalized and PAID. We went to check the status a couple weeks later for our refund and it said it was STILL in process! We called and the woman said that it wasn’t submitted and we would have to message our tax pro. Well the app wasn’t working to message anyone and we never got another link. We got a call back to have it finalized a couple days later and they were finally submitted. The tax pro could see that everything was already paid for and set.
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May 2022 by Darrel Mabry
Discriminating upon entry. Conversation with my appointed agent, Suean Stevell, was pleasant I noticed with her last Caucasian older couple as she helped them with some last details at the front desk. All smiles until the front desk alerts her to her next client, me, an African American.When approached, it was cold in delivery like she didnt want to be bothered. When at her desk I explain of how her filing my taxes last year has me owing, and I've reached out for help, and know one did anything.Now she begins to ask, coldly and no smiles , "what do you have" .... I gave her all my papers and she even read my WHOLE letter from NYS STATE HEALTH PLAN to make sure I had health insurance.( TALK ABOUT HIPPA LAW VIOLATION)... And I have medical coverage on my job also.I began to let her know " I owe and after I get this filed Im getting a tax lawyer to look over things, cause Im owing too much"She says " Im feeling some hostility, and I'm not doing your taxes" She hands me all my papers and ask me to leave. So as I'm leaving ....I say " you didnt want to do my taxes anyway, you did them last year and messed up my paperwork missing tax credits and thensome."She saying loudly" have a nice day" several times....as Im talking and leaving. Look I know how you say F#&k u nicely.....and she was doing it to me. So i ask for the General manager of this location and she told the front desk receptionist not to give it to me.Then she yells the information at me and that person will be here Monday.Well I said this " i work monday. I'm out working hard, not sitting around looking like you, messing people paperwork up"Now she requesting for the cops to be called. Because Im "talking and telling you about yourself in a stern and professional way" ..I leave immediately and let them know you will hear from lawyers about this....So done......
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May 2022 by Casey krul
This place has drastically changed recently. When it was run by Frank, it was professional, reasonable, and very friendly. I was told today that I couldn't even ask a question, and watched other customers get turned away by very unfriendly, unprofessional staff too. The prices are high, the lobby smells horrible, and the staff is very rude. I will not be going back, and I would not recommend having your taxes prepared there to anyone.
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April 2022 by Amanda *****
Terrible, my taxes were messed up and nothing was done. Joel is the worst and did a horrible job with everything from customer service to doing the tax taxes.Part 2) I ready had an appointment to discuss my messed up/ rejected taxes and nothing was corrected. The supervisor who said they would look into this and call me back never called me back. I paid for peace of mind in case things went wrong but no one is honoring that. H&R BLOCK IS TRASH!!!!
