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February 2024 by Taylor Destroy
Writing a review here because I couldn’t find one on the receipt where it used to be! I had such a phenomenal experience today shopping at Hot Topic! I went in today looking for earrings to pair with my outfit for a very special event next weekend. Right away when I walked in the person dressed in all white (On my receipt it says their name is Ginni) greeted me and told me about all the deals going on! So because of this, I ended up grabbing a few extra things! If they didn’t tell me about the deals, I would have never grabbed extra accessories! From there I saw this awesome hoodie all the way up on the top hanging up. I said to my friend “I wish I could reach that.” Then out of nowhere here comes Ginni coming in clutch saving the day! They grabbed them all down and helped me pick out the best one for me while having an awesome conversation with me. From there I went to check out and Kylie ended my stop at Hot Topic beautifully! I would also like to note that even though the store was busy, not a single shirt was messed up on the walls. They all kept on top of it and it looked perfect with that classic ‘Hot Topic’ fold the entire time! I went in looking to buy earrings. I left with earrings, a necklace, hair accessories, and a hoodie. Thank you to everyone there, you were all fantastic! Much love - Taylor Destroy ??
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December 2023 by Alicia
As someone else commented the cashier Christina was real rude when I didn't want to give my phone or email to create an account. If it wasn't for my kid's Christmas gift I would have left. Then she said "well we are just going to keep asking you every time you come in". I won't be back so I don't even have to worry about that.
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November 2023 by Taryn Willson
Definitely a great group of helpful, polite and friendly workers right now! Well organized store as well.
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October 2023 by Nathaniel “Aniel” Galloway
Hot topic was the only store to shop at growing up Emo in the early 2000s.It had been some time since I had been here and am pleasantly surprised. The clothing it adorable and much of it a perfect replacement for previous styles. There is a huge variety, and as an "elder emo" hot topic gets my seal of approval. If you want older styles of clothing go to the thrift store like the rest of us.
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October 2023 by Cameron K.
Every time I go in the staff are genuinely friendly and always go out of their way to be helpful. Above and beyond customer service. Thank you!
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September 2023 by Kam Chaotic
Scaring off Karens and letting the alt community live their best lives! Even though some items are a little too expensive for what they are, I have aways felt so welcomed and loved here! Wish I could get a job but I know the waitlist is a million miles long!
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August 2023 by M B
Staff is always friendly and always willing to help you out.This isn't the biggest store in crossgates so be prepared but it's always clean and well stocked with items
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August 2023 by rebdingman
I still love this place...I LOVE the new layout. Still wish they would bring back their awesome tank tops they use to carry, but they still have awesome stuff.
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August 2023 by Bryan
Nothing special. Just the same Ole experience. The supply of unique items is always there and equally, so are the higher prices.
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August 2023 by Sara-Maude Léveillé
Loved the pins, bags & funko selection! Employees were nice too!
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August 2023 by Key Chain
Lovely selection of plus size merch and jewlery.
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July 2023 by Cloud (Julie)
They had such cool stuff and overall amazing quality but the worker there was so rude! She threw my money and bag at me because I didn’t want to make a hot topic account! She was so nice until I didn’t want to make an account. Service was a 4/10:( if she works next time I go there I’m not buying anything until I get a different worker
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July 2023 by Julie
Staff were horrible, great customer service? I don’t think so. This is the conversation I had.“Is this everything?”“Yes”“Alright your total is $$, do you have an account?”“No”“Would you like to make one?”“No thank you”“Are you sure? It’s really easy and quick”“No I’m good, we don’t have a hot topic where we live and I barely go here”“Are you sure though? It REALLY helps us out:(““Sorry no thanks”“ugh whatever then”Then she proceeds to just drop my money on the counter and it almost fell off. Then she aggressively threw my bag at me?!? Never going to hot topic when that women is working
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May 2023 by Gina Muollo
Visited today! All clearance buy 1 get 2 free! Regular merch buy 1 get 30%! And it's time to load up on Hot Cash! Best of all, the awesome staff are there celebrating #DarkMargaritaville !
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May 2023 by michael
Lots of sanrio things but I was really looking to see if they had any monster high stuff (specifically these pins i saw online) but I didnt find any, thry do have a huge variety of other pins, patches, and stickers! PS. staff are always so nice?
