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February 2024 by DJ Vinny Vin
Had a recent slow leak on my tire. Goodyear on Wolf rd brought my car right in, diagnosed the issue, fixed it and sent me on my way very quickly. The technician and front desk staff were super helpful! I highly recommend you purchase Road Hazard insurance on your tires! Thanks again Goodyear!!
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February 2024 by Jess C
Quick and courteous. Use for all my oil changes
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February 2024 by JUSTIN BUTTS
Incompetent is the first word i would use to describe this place. If i could give zero stars or negative I would. I have been coming here since 2020 but the last two years they have consistently gotten worse. There is no consistency in the staff they can’t keep anyone working here for more than a month or two. The new staff is no better than the last They will flat out lie to you about service and how long things take. Its is impossible to plan or keep a schedule with them. No point in having an appointment. Five and a half hours for an alignement and oil change is so ridiculous. The quoted me an hour and a half. Seems like they just lied so I would give them my business. Also tried not to honor the tire care package I purchased. They Then claimed I never bought the tires. Never apologize when shown to be wrong. Waiting room is shabby and half the staff is incompetent and lack knowledge or basic customer service skills. Always trying to get out of giving my Military discount which is part of the company’s policy. Extremely unprofessional staff. Its sad how bad they have gotten. they really used to do a good job here. Some Front desk staff is very nice and try their best but This place is trash. Won’t be back I’d rather take the classes and do my own work at this point.Just got done after almost 6 hours an entire day wasted. They also refuse to give me my old parts back. Second time this has happened. Even though I tell them I want them back before they started the work. Don’t they belong to me? isn’t that technically stealing? What the hell feel like i have been grifted. Terrible all around business acumen.
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January 2024 by Jjlafa
Friendly, reasonable, great communication and they seemed very competent. I will return!
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December 2023 by Adam S.
Made an appointment a week prior to get 4 new snow tires on the Good Year website. Selected the tires, selected the location on Wolf Road, picked the time and all was confirmed on the website and follow up email. I show up to the appointment to leave the car, and the worker at the counter said " yeah we don't have the tires you asked for" nor did they have anything comparable. Then he tries to sell me an all season tire. Brain dead. You mean to tell me that which all the mouth breathers working there, no one is checking the appointments coming up and making sure the tires are there? This is a tire company for God sake. Unbelievable.
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December 2023 by C Mayette
Is there anyway when I call I can actually talk to someone?
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November 2023 by John Mcguire
Had me in and out for inspection and oil change mr Kaltak was very helpful
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November 2023 by Amanda Palen
Had a leak in one of my tires, Kenan got us in quickly and was super kind and extremely professional. It was a quick visit, but efficient and enjoyable as Kenan and his coworkers were very pleasant and knowledgeable in what needs to be done.Clean area, knowledgeable employees, and very friendly and personable.Thank you so much!
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November 2023 by David Nadeau
Horrible service. I made an appointment on Monday Oct 30. They had appointments on Wednesday November 1st for 9 am and many available after. I brought tires in only need two tires put on. At 12 I checked and they promised done by 2. They didn't even look at it at 1:30. They were rude and no manager in sight. What a joke. So I have to go elsewhere and I waisted the entire day. I will never go back there. They blamed it on everyone dropping there cars off. I had a scheduled appointment.
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November 2023 by Kimberly Thiel
Horrible service and very rude staff. I purchased tires through a program at my work, and they told me they were in stock. I made an appointment for the tires to be placed on my truck after work, and the following morning I noticed they put the wrong tires on. I called up and spoke to some kid who gave me the typical attitude of speaking to a female, because apparently I don’t know the difference in the tires. I have a 2500 hd duramax that requires LT tires, and they did not put LT tires on my truck. So after I basically told this kid off on the phone that I am not an idiot, and the tires on my truck are incorrect. I was placed on hold for about 15 minutes, and then he came back on the phone and said there seems to be some kind of mix up….. I literally was like seriously I have been trying to tell you this for the last 15 minutes.Than he said the tires needed for your truck are on back order we will call you when they come in. They called me a week later and told me the tires were in……. I asked for a day to bring it in and time after work.. I was told I needed to pick a time that works better for them and me…….So I have made several attempts to schedule appts, however nothing works for there schedule. I asked the other day for me to pick up the tires, and have my boyfriend who is a mechanic mount and balance them. The service team member on the phone stated to me I would need to leave the other ones . I simply said to him, how they are on my truck your service staff put them there…. He said well ma’ma that’s not my problem to figure out …. So I than said to him well you can pay for my fuel to drive to your location at 4.29 a gallon for diesel round trip from my home. This is about a 100 miles round trip, and then I advised them they can also refund me the price I paid to have them mount and balance the incorrect tires. I was advised by a sales associate that it can be one or another. I hope they realize that this is cheaper than a lawsuit when my truck gets into an accident due to there negligence of putting on the incorrect tires…. So as of today my truck has the wrong tires on and they do not want to work with me on fixing THIER mistake not mine…..I also asked to speak with the general manager, and I was informed that he or she does not speak to the customers.I have given this information to my employer and they are sending the information up the chain to have this service station removed from the approved installation center.I am so disappointed and upset with this entire situation and the horrible customer service. If I could leave negative stars I would 100%.
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November 2023 by Keith Manganaro
Had an appointment scheduled for 11:30 am got there 15 minutes early was told tired won’t be there till 1pm so go back at 1 and tires just got there now it’s a two hour wait call corporate and they said do t buy the tires then and hung up everyone at Goodyear was nice corporate not at all I’ll go elsewhere for now on
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November 2023 by Israel C.
Maid an appointment for an alignment at 12:30 pm for 3:30 pm and I sat there waiting all that time and when it was 3:30 I was told that the person that was supposed to do the alignment on my car called out sick now how the fuck the give an appointment and have me wait for 3 hours and not know your tec called in sick
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October 2023 by Gary `Siegel
I was told that I needed a larger size for 4 tires on my Subaru than was shown on the website, for additional cost. They charged for and didn't perform an alignment. No money back, but offered an alignment in the future. Seemed more concerned with signing me up for their credit card than the service.
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October 2023 by Gary S.
Was told that I needed a large size tire than was published on their web site, for additional cost (4 tires for a Subaru). They charged for and didn't perform an alignment and didn't refund the charge, but said they would perform it in the future. Seemed more concerned about signing me up for their credit card than the service.
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October 2023 by Patrick Cullen
Bottom line: they offer a service they know full well they can't deliver on all the time (the alignment). No refund for the service, and inconsiderate of my time.I paid $100 for an alignment on top of a new set of tires (the alignment was pushed as an upsell by the person I spoke with- worth it since I want the tires to last, but relevant to this review).Once the car was off the rack, I was told that for the alignment, everything was fixed within specification, except for the camber on one of the tires/wheels. Apparently, to fix the camber, a tool specific to the type of car is needed, which they didn't have.Now I need to schedule another appointment for an alignment and pay more money. Felt a little like a bait and switch to me- if I have to get an alignment right after getting an alignment, what value did I get for my $100 and time?I could have gotten this done at the dealer a week ago but wanted to shop around. Now I'm going back there anyway. Two extra appointments and several extra hours of horrible daytime television for nothing.
