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November 2023 by Scott W.
Hate this place so much for so many reasons. They only have their own house brand of screws and fasteners, but the heads twist off of wood screws going in to pine like they're made out of tin. This chain is famous for the absolute bottom tier lumber at the highest prices. Everywhere there are a kiosks playing infomercials out loud so you can't just look at light bulbs without being blasted with some infomercial, which they only sell in the absolute garbage Fiets Electric brand that doesn't last a year before it's ewaste or the "smart home" bulbs featured in the infomercial being blasted at you. Basically everything they sell is junk. Website claims they have various maybe-quality things in stock, like GE, but when you get there, they have a giant pile of exactly one brand you've never heard of before, all the same size. I keep doing this thing once a year where I know this place is bad but I want to try to move a project forward today, I go in there, and it's both magically worse than it was a year ago and also I'd forgotten most of how bad it is. This really parallels the decline of Sears, where they used to have a selection of quality, then as they spiraled, it just became lots of random junk. Whatever you're doing, you should either be going to a building supply store, a hardware store (especially for paint), an appliance store, a (gardening) nursery, an industrial supply store, or ordering from McMaster. There's almost never a reason to go in here. Then on top of that, the Christmas music they chose to play was some vile jazz improv smacked on top of 30's nostalgia that for reasons I will never be able to process was like nails on a chalkboard to me. That trip quickly turned in to a McMaster order. Online order's secret weapon is not blasting horrible Christmas music. My projects can wait two days.
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July 2023 by Carolyn H.
The two female associates who were working the paint counter today left a lot to be desired. More interested in exchanging silly comments with each other instead paying attention to customers. One actually had her head on the counter most of the time while she was waiting for paint to mix. The woman ahead of me finally just left with her paint even though it wasn't the color she was trying to have custom mixed. Neither have a hoot about customer service. I will be going to the Central Avenue store from now on.
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June 2023 by Vince D.
The consultant came in and measured blinds... then didn't find a group to install them weeks after delivery. They set an install date weeks after the the delivery date and tried to register a surcharge. Other installers don't even accept their measurements. This is fraud.
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May 2023 by Joseph Schneider
Messy and unclean. Merchandise is in disarray. Much inventory showing "available" on web-site, is actually "out of stock". Expect online orders be canceled. Better skip HD and order directly from AMZN.
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April 2023 by Bill Z.
It's nice to have a few Home Depots within a few minutes of each other, because each one has a slightly different inventory. This one has a better springtime inventory than the one on Washington Avenue. I found this one to be better laid out and better stocked than the other. Of course, inventory is sort-of a nebulous thing when you can also order things off their website as well, isn't it?
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September 2021 by Aspiring M.
Don't believe what any of the Home Depot Installation sales reps tell you about their windows/doors "Double Lifetime Warranty." It's simply not true. Labor is not covered beyond 1 year! Look at their contract verbiage below. When I inquired about the discrepancy, this was my reply: "My understanding is the line references our lowest warranty that was available on an American Craftsman window which is 1 year and the others would in essence be an upgrade to it. I can assure you having been with Home Depot in the window installations business for over 8 years now they consistently favor on the side of taking care of the customer including any service concerns and issues." It's b******* because the salespeople will be long gone by the time you file a claim. It's what's in the contract that you sign that matters in the eyes of the law; not a marketing brochure or something said in an email. Plygem/Simonton's customer service rep, Mikka, told me that they get lots of complaints from unhappy customers when Home Depot does not honor the warranty. Moreover, they told me HD's (underpaid) subcontractor installers make a lot of mistakes. All confirmed by Simonton's supervisor, Lori Hendershot. The 6500 series window itself is warranted for 20 years and prorated afterwards. This is taken from their contract. Workmanship is only for 1 year! 7. WARRANTY AND LIMITATION ON WARRANTIES: (a) Warranty: Unless otherwise stated in the Agreement, Home Depot warrants for 1 year from the completion date that all Services shall (i) be performed with good workmanship and (ii) conform to the requirements of the Agreement. During the warranty period and within a reasonable time after receiving notice from You of a warranty claim, Home Depot may, at its sole option (i) correct or replace each Defect, or (ii) remove each Defect and refund the full purchase price thereof to You; provided, however, that all warranties are voided if (1) anyone other than Home Depot or Service Provider performs work upon or otherwise modifies any materials or Services provided under this Agreement, or (2) You fail to pay Home Depot as provided in this Agreement. (b) Limitation on Warranties: THE WARRANTIES PROVIDED IN THIS AGREEMENT ARE STRICTLY LIMITED TO THE FOREGOING EXPRESS WARRANTIES CONTAINED IN PARAGRAPH 7A, IN THE WARRANTY SECTION OF THE AGREEMENT, IF ANY, OR IN THE STATE SUPPLEMENT, IF ANY. YOU ACKNOWLEDGE AND AGREE THAT NO OTHER WARRANTIES ARE MADE OR GIVEN BY HOME DEPOT OR SERVICE PROVIDER, INCLUDING ANY WARRANTY FOR FITNESS OF PURPOSE, WARRANTY OF MERCHANTABILITY, OR ANY OTHER ORAL, EXPRESS OR IMPLIED WARRANTIES. HOME DEPOT'S EXPRESS WARRANTIES ARE VOIDED FOR ANY DEFECT CAUSED BY ABUSE, MISUSE, NEGLECT, ACTS OF GOD, LACK OF PRESCRIBED OR STANDARD MAINTENANCE, OR IMPROPER CARE/CLEANING. ANY MANUFACTURER'S WARRANTIES PROVIDED FOR GOODS, MATERIALS, OR EQUIPMENT WILL BE PASSED THROUGH BY HOME DEPOT TO YOU, AND YOU AGREE TO LOOK SOLELY TO SUCH MANUFACTURER FOR REMEDY OF ANY DEFECT IN SUCH GOODS, MATERIALS, AND EQUIPMENT. HOME DEPOT MAY ASSIST YOU WITH WARRANTY CLAIMS AGAINST MANUFACTURERS.
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April 2021 by Fitzroy B.
Today April 10th my older brother and I were shopping at home depot store number 1262 on central Ave in albany ny. We were purchasing alot of wood because we were doing 2 DIY projects. We were building a Giant Jenga and Giant Connect 4 set for the backyard. We finally figure out all the pieces we needed and we head over to the wood cutter guy (only on person knows how to cut wood in this store tonight) we tell him what we need and he instantly gets an attitude. Granted it was alot of work on his part. I tell him the measurements for the Jenga and he starts to measure and cut. Once he was done with the first piece of wood I asked him to hold on and I put them together and measured them. They were supposed to be 10.5in a piece and they ranged from 9.5-10.5 so it wasn't going to work. My brother and I decided we will just cut it at home. So we tell him its ok not to cut anymore of those and he cuts the machine off and storms off with an attitude before we can ask him to cut the big piece so we can fit it in the car. So we have to go chase him down and when we finally find him ask him to cut the big piece and he does no problem. The pieces that he cut prior I was not purchasing because it wasn't cut correctly by an employee. So I bring the cut pieces to the front register because I didn't want to leave them on the floor and I was going to check out. I explain to the girl Jessica (only jessica that works their) what just happened and I wasn't paying for them and didn't want to leave them on the floor and how the wood cutter had an attitude. Jessica then tells me "I doubt he had an attitude" and I reply "were you back there because I didn't see you" she reply "no but I know he didn't have an attitude " I reply you wasn't back there so you can't tell me he didn't have an attitude." She's then says " you need to be quiet no need to give me attitude." I reply "i wasn't give you attitude but don't tell me to be quite. Ill go to the front and have my stuff rang out. Thank you have a nice day." Then Jessica replies "Have Fun F****** Each Other" to me and my brother. Mind you I'm Part of the LGBT community and for her to tell me to have fun F****** my brother because I'm gay. I felt so violated and disrespected. She then continues to yell and curse at my brother as I'm walking away looking for a manager. I can here her screaming from the wood section all the way to customer service. I find the manager Tim and we explain to him what happened. He didn't seem surprised as if this is something that she does often. My brother is so upset at this point because it seems like Tim isn't going to do anything. Tim tries to get us to check out and leave the store then he would deal with Jessica with a write up. My brother and I didn't want to purchase stuff from that store where this hate crime, this disgusting display of character had just taken place. This is not ok. This is not a write up situation. Jessica Needs To Be Terminated.
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November 2020 by Chris Anderson
I live closer to North Greenbush but I’ve found Albany is much better stocked. And the people are very friendly! Now if you only sold more American made products!
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October 2020 by Zaire L.
I came to this store because the other Home Depot on Washington Ave., near Wal-mart, didn't have what I needed. Compared to the other Home Depot, this Central Ave Home Depot, was fully-stocked with everything I needed. There were MANY more staff members around than at the other store, and they were eager to help me. And when I went to check out my order, the women behind the service desk were very detail-oriented and went above and beyond to complete the transaction. I recommend this Home Depot as the best one in Albany.
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September 2020 by Viola P.
Easy to find the things I need quickly and fast checkout, staff are very helpful and all are wearing masks.
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September 2020 by Jewels G.
Quick update... Yeah, Lowes for the win...Mom and I were told to come back to Home Depot to get a refund for our broken fridge as well as the (I originally calculated this wrong) $475 in food spoilage because they wouldn't pick up their broken appliance. We go in and come out empty handed, told they will call after 12pm (they called well after 8:30pm) and that the fridge will be picked up September 8th. On the call, we were advised to come in today to get our refund.So that's what we did. Except we didn't get a refund. What we did get was an associate from customer service who seemed a little angry with us. I was too embarrassed to stay with my mom whole she talked to customer service. The recap my mother gave me was that the sales associate who helped us was a little snarky. On the call last night, we were assured that we would get a refund today. Apparently their policy states that refunds can only be issued after the appliance pick up. Okay, that makes sense. But why weren't we told this on any of the many phone calls we were on? Basically, HD is trying to keep our money for as long as possible for a broken appliance that they are reluctant to pick up.We got a new fridge from a family-owned local business instead. My reasoning was that we were just a needle in a haystack at HD, but these family businesses need us (in times of COVID, and not) because to them, we're their main source of income. They aren't a big-name franchise. Let's hope this fridge won't break!
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August 2020 by Elnora O.
Staff isn't really informed about the products; most of the employees have good intentions, I just feel they could be trained better on what things are.
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July 2020 by Jose F. N.
This has to be the worse HomeDepot ever! The store is dirty and all the employees are not able to help to find what you are looking for. If you use the app is worse because the app says that they have and what isles is located, but is not there. There are wasted or damage materials everywhere. I just moved from Atlanta to Albany, and you can see clear the difference. It is a nasty store!! So sad. Albany deserves better!
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May 2020 by Paul Justin
Order a grill online to pick up at the customer service. Took 30 minutes to get someone to acknowledge me. When someone finally helped me, it took then 20 minutes to get my order, which they didn't actually have, so they gave me the store model, which was put together poorly. There were scratches on it, and one of the shelves is leaning. Surprised i haven't blown up yet using it. Also my car was not equipped to fit a put together grill, but one in a box that i would put together myself properly. Then when i asked for help taking it apart, i was directed to the tools section so i can take it apart myself. Then when i posted on twitter about this, i received no help other than go back to the store and talk to the manager. Why would i want to talk to the store manager or a store that can't operate properly. Terrible customer service.
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May 2020 by Robin Guarneri
Today I picked up wood for a project...I placed a store pickup order. I received an email that advised me to call for curbside when I arrived. once there, I did that and was told they couldn't do curbside for lumber