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January 2024 by Daniel Burger
The staff is courteous, friendly, knowledgeable and helpful. Always a pleasant and fun song experience.
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January 2024 by Anon Conspicuous
GameStop is back to their old shenanigans. Selling used games as "new" by slapping a new sticker over the used sticker.There was also only one employee working (Chelsea), she was busy chatting with a man trading in a very dirty PS4 and games, assuring him she could take his filthy brown console and damaged games, she would just have to take a little bit off the trade in value for that one game, but she was just going to call it a "restocking fee" for that one game. The cringe was palpable in the store, like the ooze coming out of the walls in " The Amityville Horror". And then the line started behind me."Do you have a rewards membership with us" asked Chelsea to the short man in the Camel khaki jacket. "No" he responded nervously "my brother does". "Oh, what's his email" asked Chelsea "I can get you a discount on that console you want". He tells her his brother's email, "It's not in here" says Chelsea "what about his phone number". Camel jacket gives his brother's number. "No, sorry it expired" says Chelsea, who's eyes light up suddenly "Maybe you have an old rewards card, what's your number so I can look it up". Camel man gives her his number, and she types it in once, and then after a minute she asks again and types his number down."Fu©k this" says the third customer behind me in line, and I watch this man storm out. Chelsea, oblivious to the fact anyone else exists besides her and Camel jacket man, continues to her mission. "Well, would you like me to put the credit towards the new one then? Or would you prefer I put it on a gift card for you?" He takes a minute or two to decide, nervously laughing, the two of them persperating cringe with a callous disregard for the line of people who have been waiting close to 20 minutes now.There eyes don't leave each other, as I and those behind me stare daggers through this unprofessional depravity. I wonder, would the Camel jacket hold if I plucked him up and moved him onto a high display hook? I noticed the 5th and 6th person's in line have now decided to occupy themselves with the knick knacks nearby. I wonder: how easy would it be for someone to come in and rob everything from the store while Chelsea is fantasizing of her and Camel man's future children together. 45 minutes later, and much to get chagrin, Camel man takes the gift card of about of well over $100 Chelsea gave him, and he puts it in his wallet. Camel man puts the gift card next to a stack of several other GameStop gift cards he has in his wallet. He can't just leave though, he brags to Chelsea that he has hundreds of dollars in GameStop gift cards, so he'd be back soon. Finally after nearly an hour, Camel gets out of the line, allowing me to make my purchase. I breath a heavy sigh of relief, FINALLY being able to leave this place, scabbed over with cringe like a 3rd degree burn victim.I buy a new copy of "The Pathless", but Chelsea pulls out of the drawer a tiny game card, and shoves it into an open Switch game container. I ask why it's not sealed, but Chelsea says that's how the game comes new. I just want to get away from Chelsea and GameStop immediately, so I grab my receipt and get out fast, happy to just get the sloppy cringe away from me. I get home, shower, and wipe down the contaminated item. When I open the case and inspect the game, I notice a few stickers underneath the one proudly proclaiming the game as new. I carefully peel back the "New" sticker, and see a "used" sticker underneath..So now I need to buy a Khaki Camel jacket, and perhaps I could get some service in under an hour. Perhaps I too can get a couple hundred dollars in gift cards! I couldn't be so narcissistic to hold up a line for an hour.Is it more Chelsea's fault for losing customers, or maybe she is just clueless and needs to be told by management to take care of paying customers first, and wor
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December 2023 by Kingof RedLions
Tried to make a purchase but they refused to sell me a $500 system unless I signed up for their membership program.
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November 2023 by Malik B
Lady behind the counter went on an hour lunch and I had a return order online to bring to the store. Lady had no clue what she was doing at all. Don’t waste your time here. Go to the one in Crossgates
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August 2023 by Dale Reid
This GameStop location is in my opinion, one of the best GameStop stores in the entire Capital Region and I don't say that lightly! The staff here are truly awesome and will literally go out of their way to help you in any way that they can! Upcoming sales that you personally would enjoy...They will inform you of them, way ahead of time! Upcoming games that are going to be available for pre-order? Yup, they'll remind you of those! Not to mention, they will some how remember, what kind of specific genre of games you prefer and if there's anything that they have played recently and really enjoyed, they will take the time to tell you what they liked about the title and why you should grab a copy for yourself! I mean, that's customer service at it's very best!! This location is always stocked full of goodies, pre-owned games, new titles, custom game consoles you won't find anywhere else and tons of accessories for whatever the platform your playing on!! If you haven't stopped in to this location in a while, get on over there before you miss out on some epic games, great deals and exceptional customer service!! Rock on GameStop! Power to the Player!! ??️??
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August 2023 by mike bechand
Manager: ripped shirt, gaming headphones on walking around talking to his friend, swearing, never greeted me.
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July 2023 by Lilac Slaughter
Management and employees rock! Super helpful and sweet 11/10 highly recommend
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June 2023 by Shanet Fallen
I love this store I only go there bc of my sons they have me running around for them the employees are very helpful
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April 2023 by M B
Awesome customer service
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April 2023 by J
Many more options than some of the other gane stop. The girl that was working was very friendly and polite. The prices are a little ridiculous for some of the used games. Plus you never want to sell your games there you will get barely anything for it, but they will sell back for 2x the price.
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March 2023 by Frank T.
First off, this location is not closed. Finding out lots of places show still closed from COVID and not updated. I submitted request to fix. So, I am not a big gaming fan. Was long time ago. Have a nephew who is big into STEAM gaming site. He turned 18, is graduating honors from HS, and was accepted with scholarship to his Dad's and Uncle's Alma Matter. So cool to have a nephew as the first legacy. So, I tried to get him multiple STEAM gaming cards, but all the places... Best Buy, Walmart, Target, were all out, and that's all they said.I remembered a little gaming store next to my go to hair cut place (review coming soon), so I figured try that. The guy at the counter was really nice. Said they didn't have any gaming cards, but he could print codes to use just like the cards on a printed receipt. I was like, "Cool!" Put them in the BDay card, and sent it along the way. Worked great and have a happy nephew and godchild.Thank you GameStop.
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March 2023 by Jaikisshun
Many more options than some of the other gane stop. The girl that was working was very friendly and polite. The prices are a little ridiculous for some of the used games. Plus you never want to sell your games there you will get barely anything for it, but they will sell back for 2x the price.
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December 2022 by thomas short
11 year old daughter with me recognized the overcoming smell of marijuana in the store. Most probably from customers. Smell was so strong it gave me a headache. Less than Savory characters in this store. We went to Latham instead and saw none of it.
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August 2022 by Marlena VanValkenburgh
Nice organized store. Staff helpful and friendly.
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May 2022 by John Kimball
Super friendly staff, surprisingly good deals and a variety of cool stuff!