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February 2024 by Ariel Zylberman
Tj was terrific. He was honest and open about my options. I had a terrible experience dealing with other dealerships. TJs helpfulness and honesty were refreshing and very much appreciated.
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February 2024 by Ghufran Mustafa
Poor management and mean staff ,Specially there is one guy which is skinny , he doesn’t know anything about customer service, 3 different price for only oil changes
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February 2024 by Helmi Teklu
Absolute trash. We had a blowout at 10am, said it would be a few hours. Called back at 12, nothing. 2pm, nothing. Said it would be done at 6pm. Called and they said yup good to go. They NEVER touched the vehicle, just straight lies all the way through. Avoid this place and whoever Billy is, like the plague. The opening manager doesn’t even know how to change or plug a flat. Useless all the way around.
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November 2023 by Opi Hoq
IF YOU CAN NOT PROVIDE A SERVICE DO NOT WASTE OUR TIME. We made an appointment for NYS car inspection 8 am. They told us to leave the car & they will call at noon when it’s done. At noon, It’s not done & It’s can not be done today - they said. Come on!! You kidding me!!! Never ever! Good luck whoever wanna do business with them.
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November 2023 by linda sue darling
Alignment tech are incompatant. You will require another alignment and possible two new tires if you choose to go to these guys....And the worst part is I paid over 100 dallors for service.
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October 2023 by Colin Aguirre
I would HIGHLY recommend not going here if you have literally any other options available to you.Where do I start? I've been taking my car here years, because it's within walking distance from Center Square, but now I'll gladly eat the cost of an Uber to/from a different place. First off, it doesn't matter at all what time you make your appointment for - they'll take a minimum of five hours for something as simple as a tire rotation, even if you've scheduled an appointment well in advance. You can't trust a word they say when it comes to ETAs on the work being done on your car, either. I called in yesterday after blowing out a tire and was told to come to the shop the next day at 8am because they were "wide open". I took my car in at 8:06am and specifically asked for an ETA because I had an important meeting to make later in the afternoon. I was told it would be "a few hours." Well, I called back at 11:50am to check in and was told that my car was next up and it would be done in 1.5-2 hours. Not great, but whatever. Called back for an update at 2:30pm, over two and a half hours later and was told it would be another hour. I asked what was taking so long and was met with the usual excuses that they've been extra busy and are down a man. So what am I, chopped liver? I'm a paying customer dropping almost $1k on their overpriced tires. The person on the phone then told me they would go check in and "have it done in 20 minutes." My car didn't end up being done until 3:36pm, almost eight hours after I'd dropped it off. This isn't out of the ordinary at all for this particular Firestone either; I had to wait five hours for a tire rotation just a month ago, despite having the appointment I mentioned at the beginning of this review.The next huge issue with this place is that they're extremely dishonest with their upselling and in some instances will straight up make changes to your requests without checking in. I took my car in for an oil change earlier this year after making an online appointment, specifically for one of their oil change coupons, which is something like $25-30. I drop my car off and ten minutes later get emailed an invoice for a synthetic oil change costing upwards of $70. I immediately called in and asked why that was and was told "it's a premium oil change for premium vehicles." I drive a Kia - not anywhere near premium. I had to specifically request they honor the original appointment I made and was met with the person on the other end of the phone playing dumb and pretending like they didn't just try to rob me of $50. Unacceptable. Even for something like tires, they'll default you to the most expensive option, so if you need to go here, double and triple check that they're doing what you asked, because they're incredibly shady. I asked for four all season tires, the same ones I had previously purchased there, and was told the total would be $1,030. Over a stack for four tires? I had to go online, find ones that were cheaper and still ended up paying over $900 for four tires that took eight hours to change, despite my car being there when they opened.Finally, this is a weird thing, but after waiting five hours for my tires to be rotated, I went to pick up my car and the person who brought it out to their parking lot purposefully parked literal inches next to a large truck in the parking lot, despite there being multiple empty spaces right next to where they parked. I had to very carefully get into my car, making sure I wasn't making contact with the truck next to me, because they left almost no room to get in/out. The person who did that had to exit my car themselves, so they knew exactly what they were doing. Passive aggressive and weird.I'm an easy-going customer 99% of the time, but I've had it with this place. They're dishonest, shady, oddly passive aggressive and will take forever to do something simple and then overcharge you for it.1/10, would NOT recomm
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October 2023 by John Pettman
I booked to buy 4 tires, an oil change, and a state inspection. All of this originally to be done in Troy on 3rd. I got there, it took time to find my order( I did everything but pay), manager tells me the tires I want are not in stock at the store. The manager tells me, I should have called!. If I did, then I would not have placed my order online. If I called it defeats the purchase on buying online. The idea is to save time, you order the work you want done, so the only thing to do is pay. So, he tells me the tires I want are in stock at the store on central Ave. At first it was better for me, because I was the 1st one there, I did my thing to start the work order, this was at 9:30, which the order that was to be done in Troy, the appointment was for 9. So 30 minutes, no bug deal. There is the manager, the mechanic and myself, the only was in the place. He starts the work, then other people start to come in, so what does this mechanic do, he has to get involved with a total of 3 other customers work that is to be done. One of the customers, actually it was the next customer that came in after me, needs to drop off a tire, for a truck, I am assuming a flat, the manager is waiting om this customer, then it seems like the mechanic working on my car, leaving my car, to take a tire out of this guy's truck and brings it in the garage. Between that and his 1st smoke break, 15 minutes has gone by. Minutes that should have been spent on my car. So, the manager leaves, now the assistant comes in. Now more people are coming in and asking questions. Yes, by this time there are 2 mechan,ics more on duty. But still my mechanic wants to get involved in everything. I heard him did say, he has been doing this for 30 years, maybe, but he is the type of person that gets involved with everything. (I am sure you know that type) Of course I did say in a nice way, that you should be taking care of me not then. Now comes the attitude, whatever, I said just finish my car. So after 2 more smoke breaks, at 12 noon, my care is finished. From 9:30-12:00, the worst service ever. They got my $$$, I mean nothing now. If they read this, no doubt I will be called every name in the books. Never again. I recommend you go somewhere else.
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September 2023 by Pete JN
Excellent service, no coffee etc while you wait, no water fountain but not employees fault. They gave me a bottle of water and appreciate it. The tires I wanted weren’t manufactured anymore and they researched best options for me and kept it at or below the target price. Everything was on schedule.
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September 2023 by Matthew Eldridge
My daughter had a breakdown on her way back to college in Vermont on Labor Day. Guy (actual name) at Firestone went out of his way to get her back on the road that day. On a day when we felt lucky to find an open garage, we got an unexpected touch of humanity. Guy made sure the work got done and even helped her charge her phone. Price for alternator replacement was reasonable and they let dad pay via phone. Thanks for turning a travel nightmare into a happy ending.
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September 2023 by Glen F.
I replaced my tires and it it took a while to get done. they proceeded to put them on backwards!? Had to go back again to have them put the tires on correctly!
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September 2023 by Beth Donnelly
Honestly I’ve been going to this shop specifically for a long time and can say from the start they have always been the only people to treat me with patience and a genuine attitude. They treat me like a person not a number and have never failed to work out anything I’ve ever needed fixed without once trying to pull one over on me. 10/10 would recommend this shop specificallyServices: Transmission
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September 2023 by Jakub Mierzwa
Appointment for a tire leak check was at 900am, show up at 845am. The second person in the lot and in the store. Gave them my keys and waited 2 hours while they brought cars into the workshop that came after me. Left because I had to go to work.Service: Tires
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August 2023 by A Samimi
My car starter had an issue, but after trying multiple times, it would be started; I took it to Firestone and told them, please check it and call me before they begin working on it because I don't have enough budget and if it cost me too much I will not fix it now. Then they called me and told me that it cost above $900; I said to them that I couldn't afford it now, and I would come to pick up my car without repair; they told me ohh you have to tow it because it is not starting and they made me pay this money otherwise I have to tow my car because it was not starting, this was like blackmail and put me in a situation to accept their offer. They overcharged me $930.00 for only replacing a Honda Civic starter. The starter part price is from $150 to $350 plus labor, which will cost approximately $500, but they charged me $930, which is disgusting.Also, the guy with the tattoo on his hand is a jerk and has anger problems; he doesn't know that while his manager is talking with customers, there is no need to interfere.I don’t recommend this location to anyone.Service: Electrical
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August 2023 by i Raz
Huhh, I’m so worried and tired of this place. I just went for replacing my 2 tires and they said they gonna deliver by evening. But when I called them they’re saying lug nuts are not good and need to be replaced. When i ask the lady who spoke to me on phone she said it’s like 5$ so 10 nuts are like 50$ each and next day when I went for picking the car they billed me 12.90$ each and charged 120.90$. When I showed the price comparison the manager was too anger and saying like if you don’t want I’ll take off your nuts and car will fall down without tires, how ridiculous is his answer with customer.
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August 2023 by Jesp Music
The mechanic placed my inspection sticker way too high on the windshield obstructing my view and ability to drive safely. I took the car back immediately and they said they can not reprint and replace it adjacent to the registration sticker, like EVERY other car I see. Unacceptable.
