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May 2024 by VT Party Time
Here on vacation. We don’t have pet stores where we are. Was really looking forward to checking it out. Pet store at the big mall much better. Trying to go in the pet store. 11:13 still not open. Supposed to open at 11 line of people employee just keeps looking at the customers and walks around the store. 11/08/2024 Incase you care about your terrible employee.UPDATE: She finally opened at 11:25 wasn’t friendly. The crab a bunch of puppies in what looks like a giant fish bowl with a lid. They have three of these. It’s so sad. The puppies all run the side of their fish bowl desperate for attention which you can not give because there is a big sign on the lid telling you not to reach your hands in had to walk out because felt so bad for the dogs. Employee just stood behind register. We went to a pet store at crossgates mall much better. They had the dogs out where you could interact with them. Employees friendly and out going. Don’t waste your time with this one drive the seven minutes and go to the Crossgates mall.
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May 2024 by Anna
Very friendly:) very good customer service 10/10 recommend
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May 2024 by Blue Jello
Really rude lady with a horrible attitude that was working there over the weekend… looked at me like I had 4 eyes because I asked a question about the prairie dogs lol sorry I’m not miserable like you.. also congratulations on colonizing a wild freaking animal
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April 2024 by Paul gifford
Purchased a puppy from them and was told it would be interest free for 6 months and after receiving my first invoice I’m being charged interest very terrible false advertisement
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April 2024 by Quiara Walker
I recently purchased a rabbit from here, I'm not sure why I had to wait 3 days before taking it home, my rabbit wasn't even alive after 24 hrs it had came home with me, the bunny had walking and refuse to eat, the next morning it was dead and this white discharge came out of it.
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April 2024 by Mona .M.
THEY HAVE EVERYTHING EXCEPT FOR THINGS FOR CATS!! WASTE OF A DRIVE!
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March 2024 by Courtney Chest
Couple that runs the place (especially the woman) are rude as hell. Very short with people. Everything is over priced as well. I simply asked if they carried something and she said no before I could even finish and shook her head with attitude. Then I asked if she knows where I could find it and she did it again same way. She was being rude to the customers ahead of me too. Got the same thing last time I stopped in. Guess I won’t be making that mistake again!
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February 2024 by Isabella Snyder
I got my pet bunny rabbit from here as well as the supplies.
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January 2024 by Javier Pedraza Polo
Worst service ever! I maybe wanted to get a dog, I really liked one of the dogs they have. And I very kindly asked to the young and non polite girl taking care of the business if it was possible to see the dog. Her way of talking and understand any concept of sales and having some empathy with the customer was 0%. If thats the way they work who knows the way they take care of the lovely dogs they have! She should be working there!
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January 2024 by Jessie Williams
absolutely awful. neglect of reptiles and other small animals. Around 100 feeder rats in a 40 gallon tank. Reeks of animal urine. They get puppies from “local” well known puppy mills including amish puppy mills central NY. not sure how this place is still open. It’s BBB rating reflects the quality.
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October 2023 by Toni Guy
Terrible terrible place. A bunch of tiny puppies in tiny glass cages, no food or water chopped up newspaper. The puppies were too young to be away from mother and it too large amounts.!they weee all crying and jumping for help. Absolutely shameful, terrible place.If you are reading this report this puppy mill to peta
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September 2023 by Kayla Lee
Just Killin time in the mall, walked in to look at the animals when I spotted this adorable high energy little bearded dragon. The staff was super knowledgeable about him and knew what I absolutely needed in order to take him home. I figured I could find an aquarium really cheap on line. So I asked if I could pay for him and comeback in a day or two. Found an aquarium, and picked up our little Rango the next day. Glad we stopped in !!!
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August 2023 by Naiomi
I purchased a hedgehog from here, the staff supposedly (knew everything about them) and the living conditions for it where HORRIBLE p*** everywhere old food the wrong light etc. When we got him they shoved him and p*** litter in the box. Would not recommend this place ever the animal cruelty is horrid.
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August 2023 by Jane Doe
The employees are incredibly rude. They think of themselves as being essentially a designer brand. If you look too broke they will not let you see an animal because “you’re obviously not in the market for a $4k dollar animal.” You can find a better pure bred pet for half the price from an ethical breeder. I would recommend not paying double for a puppy mill animal lol
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July 2023 by Andrew Nelson
animal cruelty central- do not buy anything here especially the Axolotls! They are kept in tiny bowls without filters and wrong temp water. It’s filthy and inhumane. Their gills are almost nonexistent now and multiple have diseases. The ones that don’t will surely die soon due to horrid water conditions and stress
