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January 2024 by deb w.
Very positive experience. Impressed with the technology! Optician Lori Fuentes was extremely helpful! Love my glasses also!
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December 2023 by Dr Michael E. Stanford
It was a very pleasant experience the staff was friendly and professional. The eye doctor was exceptional, I really enjoyed my visit and would recommend To my friends and family but they would take advantage of the tremendous service that Vision-works offers for its customers. Five stars hands down!Sincerely,Dr. Michael E. Stanford
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December 2023 by Nancy M.
Wonderful staff! They took the time to help my cousin pick out the perfect pair of glasses . He's a first time bifocal wearer. The optician Renee was wonderful and very patient informing him of his options.Thank you for the fantastic service!
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December 2023 by S.M Burke
Lori and Amanda were absolutely amazing and patient. My insurance was giving me a hard time and they worked tirelessly to get the situation resolved. They never got upset and really made me feel at ease. I would highly recommend them and this location. They have been a pleasure!!!
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December 2023 by Nancy P.
Wonderful staff! They took the time to help my cousin pick out the perfect pair of glasses. He's a first time bifocal wearer. The optician Renee was wonderful and very patient informing him of his options. Thank you for the fantastic service!
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December 2023 by Marth Link
If you want the best mixed bag of poor customer service, ranging eye exams from good to incompetent doctors that only care to rush meetings. Low quality frames, obnoxious office space and unhelpful advice from the faculty then look no further THIS place is your store. They really butchered a once good and extremely professional name with the merge and ever since have been degrading in quality ever since--- atleast in the few locations I've been hear and in East Greenbush.
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December 2023 by April Yelenik
My appt at this location was much better than the last one when they were located down in central ave. The appt went fast and smooth and the employees were nice and it’s was a good experience. Can’t wait to pick up my glasses
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December 2023 by David Post
My wife and I came in for new frames. We were helped by Lori and her expert customer service and knowledge made our experience perfect, something that we had not had at a previous location purchasing frames. We will be back in the future and hope Lori will be there to assist.
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December 2023 by Jane Levy
I had a great experience at this store. Marta did an incredible job measuring my eyes for progressive lens. I've never had someone spend so much time making sure she got it right. Then Marta and Amanda, the store manager, made sure I got the best price on my glasses. I would definitely recommend this specific store!
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November 2023 by Null N.
Avoid location at All Costs. I scheduled an appointment for 12:30, arrived 10 minutes early, and wasn't able to see the "optometrist" (anyone can get on a zoom call and regurgitate data from charts) until two hours had passed. It took over 3 hours for me to get done in the office. The whole time as a line of customers piled up, the workers stayed in the back having casual conversation. I'd rate 0/5 stars if possible. I'll never be going to this Vision Works location for an appointment ever again.
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November 2023 by Lynne Washburn
Excellent service from beginning to end. Receptionist was welcoming and pleasant. Marta was instrumental in assisting me with frame selection. Her ability to be thorough has been consistent over the many years I’ve been coming to Visionworks.
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November 2023 by Sonya F.
I was pleasantly surprised when I went to Vision Works in Albany NY. I received exceptional quick not rushed service from the establishment. The telemetry Dr's were great and Marta was a great help. She explained how to get the best usage out of my new glasses. I would recommend going to Vision Works in Albany. They are awesome!!!!
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October 2023 by Laura Schoemer
I went into this store for a new pair of glasses and new lenses put into a frame I already had. Marta was exceptional. She explained everything to me from start to finish. She made sure the frames I had met the specification for my transition lenses. It was a very pleasant experience and I'd recommend going here.
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August 2023 by sharon collins
Every aspect of my visit was pleasant. Very wonderful work force. Very respectful and accommodating. A very good experience!
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July 2023 by G. D. Martin
NOT next to BJ's like Google maps says, it is next to Staples. I got lost looking for it, there's no way to call the office directly so I couldn't let them know I'd be late. Once I got there the staff were very nice. No provider on site - exams are virtual.