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August 2024 by Diane Metz
Lovely people, beautiful, thoughtful arrangements. Love this place!
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August 2024 by Patty Vandyke
I initially wasn't happy with the bouquet that was delivered; it lacked flowers and didn't look as expected. I called the florist to express my dissatisfaction, and Suzie promptly returned my call. Despite it being late in the afternoon and both the florist and our company were closing for the day, Suzie went above and beyond to make things right. She had her delivery driver come back to pick up the flowers and promised they would be back in our office by 8 AM, even though they weren't officially open yet. As promised, the flowers arrived at 7:45 AM and looked absolutely beautiful. Thank you, Suzie, for your exceptional customer service and for going the extra mile to ensure everything was perfect!
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May 2024 by Penelope Sol
I called to order sympathy Flowers and I’m sorry that I did. Marsha was very rude, snarky, and impatient when I was asking questions about the Floral arrangements. I had to call twice because of her incapability to sustain a transactional conversation. Both times we spoke she HUNG UP ON ME. When people are dealing with grief, we should not have to deal with such people like Marsha when we are in need of service and kindness. I will not be considering them again…
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April 2024 by Bri Beloyianis
I really appreciated your excellent customer service. Thank you
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February 2024 by ShaKiem Ellis
Staff is amazing, they NEVER disappoint
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February 2024 by Alexa
Really disappointed with my birthday flowers. Not only was the arrangement really weirdly shaped and bare, but the roses wilted & died two days later. Such a bummer.
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November 2023 by Joe M.
Awesome service and quality flowers Would recommend, you won't be disappointed Thanks
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May 2023 by summer Robinson
First let me say, they did a wonderful job on my Mother’s funeral, and then due to circumstances they had to touch up the arrangements to include it for my sisters service as well. Very unfortunate and unusual circumstances. But they did a WONDERFUL JOB. SO I ordered an arrangement for a friend today and I told her designers choice make it different and unusual. Unique. I gave a budget of $100, I asked if that was enough, she said yes, 85$ + delivery. Ok. The recipient was more the. Happy, but for $85 there should be more flowers or higher end flowers included. When I called to to inquire and see what could be done, I was met with nothing but pure rudeness, and condescending attitude. I work at a florist, I know what things cost. It would have been nothing to refund $20. All they offered was to go and take it back and cancel the order. My biggest issue is the rudeness and the inability to make things right. The arrangement is nice but not $85 value.
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February 2023 by Maggie F.
Great service on a busy day! I needed an arrangement sent to St. Peter's on Valentines Day (and I ordered AFTER 12PM) and they delivered (figuratively and literally). The woman who took my order was helpful, pleasant and ensured it would arrive that day. The arrangement sent was bright, beautiful and just what was needed to cheer up the hospital room. I will be purchasing from this florist again. Great experience. Thank you, Emil J Nagengast Florist!
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January 2023 by Gayle Afinowicz
I received a beautiful arrangement for my birthday December 21st. They are still here today. Thank you for the freshest flowers ever received
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January 2023 by Deborah B.
I would like to send along my gratitude to this establishment. As one can imagine when living on the west coast, sending flowers to NY can be a guessing game for a florist. Not today. Emil's did not disappoint on the birthday arrangement I picked out. My friend was pleased and so am I. Thank you for a seamless experience on your site, and your level of professionalism with the arrangement and timely delivery.
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June 2022 by Leo Savoie
I ordered flowers for my Mother for Mother’s Day. As Sunday was full for deliveries, I requested a Saturday delivery. When they attempted to deliver the flowers on Saturday, my Mother was not at home. They called and she stated that she was admitted to the hospital and would be home for a few more days. They went over and above and delivered the flowers to the hospital. Thank you so much for going the extra mile. You are our go to florist and I will send anyone that I know your way when they need flowers in the Capital Region.
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December 2021 by Jessica K.
This has always been my place to get beautiful tropical arrangements for special occasions. Last year I had a great one made. This week I needed one, so I ordered in advanced and provided a picture of exactly what I needed. The arrangement I got was similar, except missing yellow filler flowers and for some reason evergreen cedar was used a filler? I specifically noted no evergreens when ordering (since it's before Christmas and they have lots on hand). When I mentioned the error I was told that "the evergreen pulls tropical"... Never ever have I seen a tropical bouquet have evergreen branches and it honestly looked hideous. I had to swap it out with tropical leaves on my own before delivery. Also it was not made in house like usual, but at Felthousen's so I'm sure the original design got lost in translation. Missed the mark.
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November 2021 by Government
Delivery man named Ray was the nicest we ever experienced. The flowers were perfect as well, my wife will not stop talking about it ! You need your driver Ray back is he still their he was so wonderful
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November 2021 by Bryan Bee
Great selection and arrangements
