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September 2024 by psalms 83:18
Great experience with Jake and frank! Thank you for making our purchase a breeze, frank has a great sense of humor I must add lol.
Jake is a handsome little button very professional.
Thank you, - Chi & Jose
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September 2024 by Brendan Kanoza
Went in for a simple new tire because my car sensor said I had low pressure. The person at the front desk said the wait would be 2 hours and they would come and get me. I got there at 1:30 at 4:30 I went to him and asked about how my car was doing. He went to check and said that they forgot to look at my car. I got out of work early to bring my car in for them to forget to look at my car.
After this they gave me a beautiful loner car the problem was that the registration expired the next day.
So I had to go out of my way again so that they can get their loner car back.
I asked if they could compensate me for the tire and lack of care that I got and the woman said that she could not do anything for me.
That lack of care and the customer care that this mazda dealership has is laughable.
And I'm not the person to be leaving comments on pages like this but it's abysmal the way they treat their customers.
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September 2024 by Daniel Whaley
Happy to have done business with DePaula. Sales staff were very nice and accommodating. Frank in finance is a real great guy to work with.
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September 2024 by Alex Greenlaw
Ben, Jeff, and Frank were awesome and trust worthy
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September 2024 by Heidi Baschnagel
When I walked into the Albany location, I instantly felt comfortable and was greeted by somebody. I was paired up with Tyler, one of the salesman who was extremely friendly and had thoroughly walked me through the different models and features that Mazda has to offer. Tyler was extremely understanding and patient with me, as I had a lot of questions and really wanted to select the model of the car that would suit me and my family the best. Once I was able to narrow down the model that I wanted, Tyler was able to answer all of my questions and also didn’t make me feel like I had to rush to make a decision. After test driving a car and deciding to purchase it, I was given an extremely fair price for my trade-in and the entire purchase experience was smooth and easy! I would like to personally thank the entire Albany location for helping me and providing OUTSTANDING customer service! I would happily recommend anyone looking for a quality car and great service!
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August 2024 by joel tremblay
Picked up my CX5 on Wednesday 8/23. My sales person, Bill Varone was great! Professional, attentive and easy to work with. I would recommend Bill, Depaula Mazda and their staff, to anyone.
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August 2024 by Li-or Holtzman
I had a great experience at Depaula Mazda yesterday! Lauren was extremely professional and answered all my questions providing me with the info I needed to take the next step. I often feel pressured when car shopping, but Lauren made me feel at ease from introduction and through my test drive.
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August 2024 by Ben Gifford
I do not recommend this service department. I brought my vehicle in for recalls and warranty repairs. I mentioned to the service department that I would not need a loaner vehicle as they noted it would take less than a week to complete the repairs. After a week goes by with no update, I called the department for the status. They told me my vehicle was not under warranty, and the part would be $600+ dollars. I then tracked down the warranty information and sent it. Amazingly, they confirmed it was still under warranty, and a couple more days go by. They then stated they ordered the wrong part and will need the vehicle at least another week after the part comes in - which would take another 5 days on top of that. After understanding the repairs were going to be lengthy, they suggested I get a loaner vehicle as they were unsure how long it would take. After agreeing, less than a week goes by with the loaner and the vehicle develops a bump in the sidewall of one of the tires. Without ever seeing something like that, I asked a deputy sheriff if they had seen anything like that before, and what would cause it. He stated it could be a defective tire or a possibly a cirb/pothole and highly suggested me not to drive the vehicle until its fixed. Without ANY recollection of hitting something, I called the service department advising them of the situation and discussed it's likely a faulty tire. I spoke with Brian, and before Brian, the "Service Director" had even seen any pictures - his very first comments were "Ya know, just because a tire has a bump in it, doesn't mean you can't drive it" - as a Service Director, you should be putting the safety of customers at the top of your priority list, especially when a deputy sheriff advises you to do the opposite. After sending in pictures, Brian had three solutions for me (VIA text, not even a phone call back). 1. I could drive up the vehicle because "by the images it looks minor and SHOULD be okay to drive", putting my safety and the safety of others at risk and the liability on my insurance company (that I even work for) and I live an hour and a half away from their shop with highways. 2. They could come tow the loaner vehicle and charge me "$372.60" for one tire and the service for it, OR 3. buy the same tire elsewhere and have someone put it on before returning the vehicle. Remember - the only reason I needed a loaner was because they ordered the wrong part to begin with. But because I couldn't prove it wasn't a bump in the road, just like they couldnt prove it wasn't a faulty tire, I saved my negative energy and purchased a $230 tire and had it installed. In the meantime, they told me my vehicle was completed and to return the loaner when it's ready. After a well over month goes by since the initial service appointment, I returned the loaner vehicle that I had for 2 weeks (only driveable one week) I asked if they had fixed one of the issues I was having when I first brought my vehicle in. Their response was, "We couldn't run the test on your vehicle because we didn't know if you wanted an oil change or not." - After a month and change had passed - and not one person had ever asked asked me about a simple oil change. In some sense, I'm glad they didn't fix it, because I will be taking my business to get it fixed elsewhere. I'll never be going back, terrible experience from every aspect.
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August 2024 by Elaine Schulz
DePaula Mazda was very helpful during our recent car search. Initially Jamil greeted us and offered some basic direction on Mazda offerings, as we arrived without an appointment. Pretty quickly Matt was able to dive in and work with us to find a great fit for our family. The whole process went very smoothly. We’ve had the vehicle less than a week, but loving it so far! Thank you!
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August 2024 by Deena Marie
On a road trip from Kansas and needed a hitch put on my CX9 same or next day. The parts department guy found the part but service couldn't get me in. Parts guy gave me the name of other dealers with the part that fit my road trip route. Was able to find one who could put it in next day, less than an hour away. GREAT customer service!!! A+++++
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July 2024 by Cyn L
Friendly and efficient
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July 2024 by Destin Avery
Super friendly people who are going to make sure you find a car that fits you ! So happy with my new suv!
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July 2024 by Martha P
Superb experience at Depaula Mazda. Jeff Jenkins did not push a vehicle on me, he worked with me and kept in contact with me via phone and email. Jeff is extremely knowledgeable, friendly and straight to the point, no messing around. Once my certified pre owned vehicle was ready they gave me a call. When I arrived they had the car ins such Pristine condition you could not tell it was used! Jeff gave me a tutorial on the vehicles infoscreen and showed me how all the bells and whistle’s operated. With the help of Frank from the finance department i was able to obtain the best rate. One of the best buying experiences I’ve ever had, I left feeling like family.
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July 2024 by Jenna Retell
Had a great experience buying a car with Todd!
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July 2024 by Madeline Mazzotta
I loved my experience at DePaula Mazda. Employees were so helpful, especially Todd! I felt like I went into buying my car with all of the information I needed.
