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June 2024 by Stephanie Perez
This place sucks..
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May 2024 by Gegagedigedagedago ibeenmarried
uh can you fix my laptop that is half and half uh and the touchpad doesn't work erm and when i charge it don't charge
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May 2024 by Tyler Chilton
One of the most incompetent businesses I've ever worked with in my life. I brought my computer there over a month ago to have a software problem fixed with AMD drivers not working well with windows 11. They couldn't figure out the problem and kept blaming it on a faulty video card (even though the video card worked just fine on windows 10 for 6+ months). To just get my computer back I spent $1500 on a new video card and $300 on a new power supply. I dropped it off and they didn't touch it for 3 days until I called them to check in on it. It should've been a very simple job to swap in the power supply and video card but even giving them over a week they still didn't complete the job. I had to go in and get my computer back and I am now finishing it myself.I should've known what I was in for when I walked in and they're selling cheap tobacco and weed products.Avoid at all costs.
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May 2024 by Caitlin Kenney
Worst customer service I have experienced in my life. The vice president told me that the owner is probably more worried about his two shops in Albany and Brooklyn closing than helping me. As a professional, we all deal with stress that is no excuse. If you need repairs beware! I'm not surprised the owner is losing business and his stores are closing the way they treat people with all the misinformation and rudeness. Such a shame.
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May 2024 by Joseph R.
****This review is for the Albany, NY store**** I brought my PlayStation 3 into Computer Answers for a diagnostic and estimate on April 20 because it was not accepting discs. I was told that they would call me with the dianosis and estimate after they had looked at it, would which take at least three days. When I hadn't heard anything in a week, I called, mainly to make sure they had my correct phone number. Again, I was told that someone would look at it and get back to me shortly. Okay, fair enough. A week later, after hearing nothing, I called back. I was told that the tech "has it on his desk" and would get back to me. THREE WEEKS LATER and nothing. I called and spoke to the tech. He said he would look at it and call me "later today." That was on a Thursday. By the following Saturday, I hadn't heard back, so I went in and asked them to just give me the PS3 back. The story is also dirty and the work area is a pile of junk, electronics, and random parts. Other people have mentioned things being lost and broken and I can see why. Your millage way vary but if I were you, I'd take my electronics literally anywhere else.
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May 2024 by Linda
Great computer repair shop! Very helpful and can fix anything electronic. Thank you so much for the repairs on my device. I'm so glad I can still get more use to help my Dog with his condition.
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April 2024 by Philip Chun
Staff was super friendly and informative. They even hooked up some monitors to show the displays and we really appreciated that.
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March 2024 by Dariel Salcedo
They fix a lot of stuff very well, very kind workers aswell
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March 2024 by Ron Carlson
Avoid these con men, especially Dwayne! I took my laptop there to be repaired, big mistake, and Dwayne said it was the port charger that needed to be replaced, but had to order a part. Charged me $225 and then when the part came in, it turns out it was the motherboard! So I decided to take my laptop without it being fixed and asked for a refund! Dwayne said they will give me in store credit of $65, which is a choice between pot bongs or a few computer accessories. Months later, I decided I have to use up this credit, so I order a small laptop for $225, of which after tax, it came to close to $255 and after my in-house credit, the laptop was around $188. Instead of subtracting $65 from the cost of the laptop, he did after the tax was included. I will never ever step into this clown show of a business!
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March 2024 by Simon Diamond Sternklar
Does good work at a fair price, but spams you with sales calls and texts afterward. Worth it if you can put up with the annoyance.
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March 2024 by Jaime Zorrilla
Quick, responsive and incredibly helpful and reaourceful. Thanks guys! Would absolutely come here again.
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February 2024 by Josephine Cornelius
Paul D took time to fix and take out the problems of my computer. Also explaining what was causing the problems. Very professional
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November 2023 by Melissa M.
They broke my computer when they were repairing a cracked screen. It's been 5 months and they claim they can't find the part. Now they want to try to give me a different computer that's not even same or close to ours. They said they would give me a loaner and they game me a chrome book. Talk about insult to injury. Mine is a costume made $2k computer and you wanna loan me a fourth graders computer. I paid $300 for them to ruin my custom laptop. Find someone with more experience!
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October 2023 by Isaac Brown
This place is outright thievery they offered me 20 $ for a Mac mini 2018 that is selling on e bay for between 200 and 500 beware these shysters
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September 2023 by Audrey K.
service as promised. timely and reasonable price. also nice person. Thank you. Not sure where the bad reviews come from. Perhaps people that cannot afford the repairs and do not pick up their computers
