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November 2023 by Adam Marlowe
My wife works in Albany but we live in Rochester. She needed a quick fix on her license plate so she could get back home. Coles took the time, on the spot, to fix the plate so she could make it back to Rochester.Thank you very much in helping out our family. From one Collision Shop to another.
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October 2023 by Patricia Consolo
I have not seen such professionalism and kindness from a repair shop, ever! There is not one negative aspect within the work Cole's did and the constant diligent and compassionate interactions they employ. The repairs came out beautiful and they answered any questions or concerns along the way. Every staff member was stellar. I would highly recommend Cole's Collision in Colonie to anyone and everyone in need of repairs after an auto accident.
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October 2023 by Dan Mahoney
Shawty work.I told them to order all the parts ahead of time so they could change my four hour bumper job in one day Instead they had it for eight days. Then they didn't bolt the inner fenders back to the bumper and now they are wearing against my tires. The girl behind the counter was very nice.but there work sucks.Service: General repairs & maintenance
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September 2023 by cristty S
I broke my car's handle, and I went to other shops and was told it would be more than $100 to get it fixed. I came to Cole’s collision and asked them if they could fix it. I talked to Rick, and he told me I should buy the broken part, and he could do it for free. It saved me so much money and time. If something else happens to my car, I will come back again.
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September 2023 by vince bayer
All the employees at this business is very professional and very friendly. My car was fixed on a timely matter and they clean the whole entire car inside out. Definitely five stars.
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August 2023 by Julia Ryan
Ricky and the whole collision crew went above and beyond to help my fiancé and I with an emergent car situation while we were stranded 4 hours from home. Without question his team jumped in to help, assess and take care of our situation and without them we would not have gotten home safely. Thank you to the crew at Cole’s collision! Would recommend this quality service to all! We are so lucky to have come across this place ??
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August 2023 by J O
The staff were great to work with, very friendly and informative. I wasn't able to pick my vehicle up the day it was ready and they were very understanding about that and had no problem keeping it until I could get down there. The car looked great. Better than any of the other collision centers I've been to
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August 2023 by Brandon Titus
Fantastic customer service! They got our Tesla in fast, did great work, and were very responsive throughout the process. Will use them again if needed!
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July 2023 by Kate Crandall
The damages from the accident were far more than expected. I had an upcoming trip that I needed my car for and they were able to get the repairs done more than a week before the expected completion date for me.After I picked up the vehicle, there was a noise coming from the area where the accident was. They got me in immediately to look at it. While it ended up being a mechanical issue they were unable to resolve, their immediate response and assistance in diagnosis made it far easier for me to have the Tesla service center fix the problem.I was thrilled with their responsiveness and work product. While I hope to never need their services again, if do need body work, or have friends who do, Cole's will be my first choice.
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July 2023 by Christeal R
I hit a deer with my Tesla requiring front end work, replacement of the windshield and some work on both front doors. 6 weeks and $17k later I got my car back. We were very pleased with the repairs done. There were some gaps that appeared larger than they should, however, as any Tesla owner can attest, cars roll right off the assembly line with questionable gaps. So, the only gaps I can attribute to Coles is that the hood was depressed well below the front end contour. But, it took me all of 60 seconds to adjust the hood leveling bumpers inside the hood.Overall, I think the car came back a little better than it was one I first took delivery!I would give 5 stars if not for the customer service and communication. At first, there was a week’s delay because I was not sent a form to sign which I was told was needed before work could start. Status calls to me were a bit erratic. I was never given an estimated date for completion. Carwise is utilized by Cole’s but was never update except for the repair cost.In my opinion, I think that anyone with a Tesla needing repair can feel confident with leaving your car with Cole’s.
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May 2023 by Sandy Walters
I brought my Tesla to Colonie Coles Collision for some warranty issues. Ricky and Brandon were so professional and resolved my issues in no time. The “front” desk were helpful and polite. I highly recommend using this team and location.Service: General repairs & maintenance
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May 2023 by Amrutha Mandava
Excellent service, always gave updates on progress of repair.Gave on time as promised. Even returned money left in glove box of the rental. Extremely happy I took my Tesla thereService: Body & Trim
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May 2023 by Keoni Ko
Wow, I finally found a body shop that actually cares about their customers and their vehicle. Between James the estimator, and Rick the manager my vehicle was in and out before I knew it, with truck looking like new again, Nice to know I have a body shop for the futureService: Body & Trim
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April 2023 by Karen Horton
COLES COLLISION REVIEW FOR SURVEY AND FACEBOOKMy experience with the Coles staff was 100% positive. I am very satisfied customer and would highly recommend Coles Collision without hesitation. My initial impression was encouraging, friendly, courteous and extremely helpful. I appreciated the text updates and calls, prompt contact to my insurance company , Enterprise and the professionalism of all staff that I had contact with during the process. My car was completed within the projected timeframe and it looked great with the repairs completed and the bonus of it being washed, cleaned and looking like a new car out of the showroom!! I am so happy with my decision to trust Coles.Thank you to all of the Coles staff and a special thank you to Amanda and Ricky.Service: Body & Trim
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March 2023 by Will Goodwin
Sloppy work, perform loads of unnecessary work, and are SLOW!I took my very minor Tesla repair job to them because they were highly recommended, tesla authorized, and Allstate listed them as a partner shop. They took 5 weeks, replaced many parts that did not need replacing and charged $15,000 for a minor repair job. Adding insult to injury, they damaged my mudflaps, ripped out my Weather stripping, and didn’t glue it back into place, causing a lot of wind noise, cut and incorrectly, reinstalled my wheel wells, scratched my paint in other areas, and charged my insurance company a exorbitant amount. I am attaching a picture of the original damage so you can see for yourself and then photographs of all the damages they did after the repair. Not only did they take five weeks for a job that they promised me would take two weeks, but the blending of the paint on the door is so obvious and looks terrible. I am reporting them to the Better Business Bureau and also my insurance company for fraud. The manager, Jeff, was very confrontational with me over the phone, and made up excuse after excuse blaming me for being unreasonable when I demanded my car back after five weeks. He actually said I should consider myself lucky that it was only taking five weeks instead of six months. Then i he went on to tell me that they are not affiliated with Allstate insurance company even though the only reason I brought my vehicle to them in the first place is because they are listed as a partner shop, and their work would be guaranteed for life of the car. However, they screwed up my vehicle so badly I would never bring anything back to them again. If you ever get a dent in your Tesla, do not bring it to this place. Find any place else that knows how to fix aluminum parts and let them do it. They will do a far better job and not break everything the way these people did.
