“⭐ Five Below – 131 Colonie Center, Albany, NY ⭐
Friday May 30,2025
Shoutout to Kristina – a Rockstar Training Manager in from Massachusetts ?
I want to share my unexpectedly awesome experience at this location, thanks to an incredible employee named Kristina, who was visiting from Massachusetts. She is a training manager, and honestly, Five Below is lucky to have her.
Here’s what happened:
By mistake, I accepted a 19-item DoorDash shop for Five Below—thinking it was a Five Guys ?.
I dreaded it. My last three Five Below shops at other locations were awful. I’m a professional shopper, and in those stores, items were scattered with no clear layout. It was stressful and time-consuming.
But this time, I called ahead to the Colonie Center location to ask if someone could assist me.
To my surprise, Kristina herself answered the phone. She was kind, calm, and immediately understood my dilemma. When I arrived, she personally guided me through the shop—something she absolutely didn’t have to do. She was beyond helpful and made the experience seamless.
Since DoorDash gave me 30 minutes to complete the shop, Kristina used that time to walk me through the store layout and explain how everything was organized. In just that short window, she gave me more clarity and support than I’ve ever had at any Five Below store.
Five Below corporate: Kristina is a gem. If your company plans to keep partnering with shopping platforms like DoorDash or Shipt, consider putting her in charge of store layout strategy or shopper training resources—because she gets it. And she deserves a raise, too. ?
— A grateful DoorDash shopper
~ Katrina”
“Walked in and the refreshing smell of the Caribbean island it was built on immediately wafted over me. 5 star experience. I’m pretty sure the person running the place lives there as I’ve never seen them leave (?) but that’s pretty baller. Will return for another bag of homogeneous M&M’s.”
“Hands down some of the best chocolate around, plain and simple. In the age of big, greedy business, choking out smaller family owned ones, this place is a gem. I would give 6 stars if I could.”