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February 2024 by Jessica Wang
The employee who helped me stuff my animal did great! But when I went to check out a bear marked as 50% off, they told me that's not the one that was, only SELECT ones, but is was marked, it was the last one, and it was in the bin with a 50% off tag. But when I showed them the sign they fixed it but did not compensate me. The first time I'm upset leaving a build a bear over unfair pricing at checkout.
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December 2023 by David Woodward
Signs in front and in store were misleading as to sale going on, even though we spoke to sales people on the floor we did not find out our items were excluded from the sale. When we questioned it at the register it was a not on those bears.
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December 2023 by Rexanne
Fun store which helps you pick your next stuffed best friend. Large variety of options with stuffed animals, clothes and accessories. Computer stations help you print birth certificates. Staff are exceptional at helping you get just the right amount of stuffing in your new friend and can even help you dress them in their new outfit. Fabulous experience!
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November 2023 by Jacob Ellinger
Friend got a free bear for her birthday! Never knew that existed. She's from out of town, but being by the mall for school, we took all the birthday opportunities and the workers there were super friendly. Lots of aesthetic customization options, AND even it's own voice.
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October 2023 by Bradley Wilcox
One of the worst customer experiences I’ve ever had. We came here for the first time to get my autistic nephew his birthday bear. He was very excited so he was being a bit hyper. The employee that assisted us said she wasn’t going to give him the birthday crown or sticker because he seemed a bit “rambunctious” and would “most likely rip it”. Then proceeded to make the bear very hard after we told him he loves soft bears because again in her words he “seems like he’s going to be rough with it.” We called the next day and the manager agreed to have us come in and she’d fix the bear. We came in and dealt with the manager directly and she said “yeah we assumed he was autistic because he was hyper and seemed a bit moody.”Then also decided to tell me they don’t get many special needs kids in here so they don’t know how to “act” towards them. With that I will never step foot in another build a bear as long as I live.
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August 2023 by Zach Lettko
This was my sons first time at BAB. He just turned one so I wanted to bring him to get a birthday bear. As soon as we walked in, Hannah, the manager, welcomed us and made my son feel so comfortable. He really enjoyed trying to help make her the bear. Hannah made us feel so special and got my son clapping and screeching in excitement. It was such a great experience! We will definitely be back.
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August 2023 by BethAnne Williams
Always fun to make a special bear friend to take home with us. The staff is very understanding and helpful when dealing with special needs children. They let him be himself and don't try to rush us.
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August 2023 by Sarah Cuomo
Chynna is a great associate. She honestly made the experience feel as awesome as it did when I was a kid, and I'm 24! I definitely will come back, and hopefully I'll have Chynna as my associate again.
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July 2023 by Christopher Kittle
We brought my daughter here for her first birthday to get a birthday bear and they did not disappoint. Jacob the one who helped make her bear was awesome! He was very interactive and gave my daughter the best birthday present ever ❤️ She loves her bear so much. Thank you Jacob I’m sure we’ll see you sometime soon ?
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July 2023 by Neha Sidana
Wonderful place for kids to be creative , prices are decent and love the voice recording option. Will go again.
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June 2023 by Angela Campbell
Today myself and my children decided to stop in for the first time, and the experience we had was amazing I would love to thank Dominique and her amazing employees for all of their help we had a blast and we will definitely be back soon
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May 2023 by Sandy V
Fun place for children of all ages and some adults that are kids at heart
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April 2023 by Manda Lown
We really enjoyed our visit here. The staff were amazing; we have 3 special needs boys, and they were treated just like everyone else... which is a hard thing to find.
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March 2023 by Richie 3
I went to the build a bare workshop at the Crossgates mall today with my five year old daughter. My little girl had the best experience ever, the “ bear stuffer” “Jacob” was so polite and kind & caring. I wanted to wish him and the rest of the staff a grateful thank you. I will be back even for myself :)
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February 2023 by Ashlinn Withers
Brought my daughter here for her 2nd birthday with other family members. Her and her cousin (5) took a few minutes to pick the bears they wanted. One staff member that was at the stuffing machine got up and walked past us telling us to go wait by the computers so other people could come in, exit the store, and choose their bears. My 2 year old was still picking her bear and of course I'm going to stand next to her. This same staff member ended up assisting us through the rest of the process. Asked if we wanted a sound and told me two different times how to use the touch screen computer because I wasn't going fast enough. When we declined the sounds she then said "okay then come on" and led us to the stuffing machine. I knelt down with my toddler and said "watch!" The staff member then said "its not watch-a-bear, it's build-a-bear" and laughed. She continued to be extremely rude to me by saying "can someone tell her where she is right now?" Because I didn't know the process of stuffing the bear and adding the heart. While she was stitching the bear, my toddler started to walk towards her and the machine and she just yelled "no, don't come near that! It's very dangerous!" As she put her hand up at my child. When we were done, she looks at another associate that walked over and said "do you want to help them with the rest?" At which point we got up and led ourselves over to the clothes.She told us there was a good photo spot by the front window of the store with the blue wall, which I later realized is a lie because there are two walls specifically for photos with bear backgrounds.I don't know her name, but it was a younger, blonde, boyish looking girl who was extremely rude to us through our entire experience here. We were so excited to bring our daughter here for her birthday gift, and of course she still had a great time, but this was not a good family experience as her parents were treated very poorly and felt extremely rushed. If this wasn't the only location around here, I'd very much suggest going somewhere else and the staff is not fit to be working in a toy store.
