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January 2024 by Marie Curley
The store is great for selection on clothes, housewares, bedding and socks. The website is probably the worst and most out-dated when compared to most other stores. Vague descriptions, terrible pictures. The biggest problem with every Boscov's I've ever visited is the Shoe Department. There's a huge selection, but for most items, you have to ask a clerk to check if they have your size. The clerks, for years, are consistently unhelpful, especially in the Colonie store. Last visit in the middle of a weekday, there were 3 clerks behind the counter. None were greeting customers, and when I asked for my size in some shoes, my request was not well received. I asked for a wide. I was brought a size larger and told there were no wide in that size. I nicely conveyed that going up a shoe size is not the same as needing a wide size. I got a cold stare down and a shrug. It never ceases to amaze me that Boscov's has all those shoes, but doesn't seem to want to sell any. The only option is to go to clearance and take what you can get. Please do better with Shoes. I would love to buy there, but I'm not even going to try anymore.
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January 2024 by robin harrold
Lots of sales this time of year. There are just enough salespeople available and they are very polite, friendly and respectful to the customer
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December 2023 by Matthew R
I shop here for Mom every Christmas and can usually find a couple good gifts in short order. Great location and parking too. I'm also often surprised by how low the prices are. Recommended!
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December 2023 by Gene Lavigne
Did a lot of my Christmas shopping there for my wife this year. Lots of good sales and they have high end merchandise.....not like Walmart.
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December 2023 by Jeanette Machlowski
This is my favorite store all around. Prices are very good for all kinds of items. Most of my clothes come from this store.
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December 2023 by Mark Hunter
Not a bad place to shop. Prices are reasonable. Two complaints though. Escalators are typically broken and it's tough to find an open register. Found one register upstairs that was open with a huge line of shoppers.
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December 2023 by Lynn Dennick
Great customer service! Friendly! I even applied recently for or a seasonal job but I never got a call. Disappointed. Still love shopping there.
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November 2023 by Albany P.
Awesome store! A bit outdated but it's still clean. Not always a clerk at a desk and you have to scavenger for one sometimes.
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November 2023 by Victoria O'Milne
Boscov's is a gem! The merchandise is reasonable quality and I find lots of what I want there. Often, its on sale:) :)!!!!!However, the best part about this store (I go to the Colonie Center location), is the EMPLOYEES. 90 percent of them are great! True, I've met a few that really don't belong in Customer Service. My advice is: if you get them, just move to another register because the good folks (90percent) are helpful, knowledgeable, friendly company folks. Great job hiring Boscov's!
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October 2023 by John Fuschino
My wife and I called the customer service line related to our monthly charges to dispute one. We were transferred four times and each time asked our account information every time. The last person wanted our checking account numbers...WTH. This was obviously a mass third party call line from Indonesia....we still have no resolution....we hung up after being asked for our checking account. We may have no choice but to cancel our boscovs card.
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September 2023 by Maggie
A couple of weeks back, I stepped into this store. I was trying a jean in the fitting room, on the first floor. After I stepped out of the fitting room, a black female staff asked me if I left anything there. I said no. She suddenly became grumpy and nearly shouted at me " I wonder what you were doing there?" I was shocked. I did not get what she meant at the first place, then later I got to understand she wanted me to take the jean out. I have a question to Boscov's management team. Isn't this staff's job to sort the stuff out in the fitting room? If yes, then she should be fired because she does not want to do her job. Should your staff shout at customers because they did not take clothes out? If no, then she should be fired, because she is so ill mannered! I cannot believe Boscov hired this black female who holds so much hate in her heart!
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September 2023 by Michael LaGrave
Found an item online, said it was in stock in colonie. Drove 18 miles one way to purchase it. Could not find it on shelves. No one in Small appliance dept. Went to check out desk, clerk said they could not help us or call anyone to help. Went to customer service, nice lady called someone to meet us in small appliance dept. 2 ladies met us there, one went to check stock room, came back 20 min. later, said they did not have the item. Drove 18 miles back home. It is sad that they first of all did not have the item they said was in stock, secondly, they do not have the staff in the depts, and no one on floor would help. This is how businesses are loosing customers and revenue. Very disappointed. Ps. came home and tried to order online, they charged my credit card, then later said they were cancelling the order and i would not be charged, as of this review, i have not received a credit, and it has still been charged. Will never go to boscovs again.
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September 2023 by Fumi M.
A couple of weeks back, I stepped into this store. I was trying a jean in the fitting room, on the first floor. After I stepped out of the fitting room, a black female staff asked me if I left anything there. I said no. She suddenly became grumpy and nearly shouted at me " I wonder what you were doing there?" I was shocked. I did not get what she meant at the first place, then later I got to understand she wanted me to take the jean out. I have a question to Boscov's management team. Isn't this staff's job to sort the stuff out in the fitting room? If yes, then she should be fired because she does not want to do her job. Should your staff shout at customers because they did not take clothes out? If no, then she should be fired, because she is so ill mannered! I cannot believe Boscov hired this black female who holds so much hate in her heart! Be careful when you ran into this woman!
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August 2023 by Judy Miller
Love the store in colonie center, l always find what I need, and great prices, 99.9% employees are friendly and helpful, I was in the store this past Thursday for a return and purchase, the gentlemen at the register by the tablecloths was a joy and knowledgeable, more people like him , we needin retail
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August 2023 by Lori Spitzer
I needed an article of clothing while on vacation.... A basic item that is not sold in tourist shops. I was relieved to see a Boscov's! I live very near the home town of the founder of Boscov's. I visited first thing on a Saturday morning. It was a trick finding someone to point me to the right department but a kind woman at a cosmetics counter helped me. I found the item I wanted and tried to check out. My luck... The only place I could find a cashier was in the shoe department. The two employees were a kindly gentleman who was already waiting on another woman and a woman who seemed eager to do as little for me as possible. I asked if I could check out the clothing item I had at "her" shoe cashier station. She called "yup" over her shoulder and disappeared into the back, the shoe stock area. The female customer in front of me wanted to buy a pair of shoes but also order another of the same type but different color or something. So I stood there wondering where the female employee had gone, wishing I could get through and get to the car to continue on our trip. Not that anyone at Boscov's could possibly have known, I'd injured my back and standing for a prolonged time was kind of difficult. After leaving Boscov's, I went to a nearby urgent care, in fact. But I digress... The woman customer excused herself for taking so long... The clerk had to enter her name, address, telephone number and email address before the sale was completed for the item being ordered. I replied truthfully that it was not a big deal. What was to be done? The other employee had taken a powder and the gentleman was going as fast as he and the cash register screen would permit. I really wasn't in a rush, per se, just wishing I didn't have to keep shifting my weight foot to foot with my back in spasm. Anyway, she finished and I was rung up quickly. I told the gentleman that I was from the town of the original Boscov's and that I had no idea that there was a branch so far from Reading PA. He thanked me and the previous customer chuckled, saying that she'd probably be broke if she lived so close to a number of Boscov's branches. In all, a pleasant experience, if a little slow.