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January 2024 by Margot Plumadore
Today I needed 2 things. A new battery for my car remote and a new wiper. The clerk was slammed and remained calm and was still super helpful. She even cut open the battery case and help me get my battery installed. So my car would stop beeping. Thank you advanced auto for great experience.
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January 2024 by SUPREME MINDED
Courteous and helpful!
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January 2024 by tallboycan
Went to drop off waste oil. Counter person said their receptacle was broken. After a little back and forth I said “you are legally obligated to take waste oil:”. The counter person said, “ no, we are not legally obligated to take waste oil”. They are incorrect. From NY DEC website:“ New York State law requires numerous service and retail locations to accept used oil from household DIYs (who is otherwise exempt from regulation) for recycling. Under Article 23, Title 23 of the Environmental Conservation Law (ECL) (link leaves DEC's website), any service establishment that sells at least 500 gallons per year of new oil and performs vehicle servicing must accept from the public, at no charge, up to 5 gallons of used oil per person per day. Retailers who don't service vehicles but sell at least 1,000 gallons per year of new oil must either accept used oil from the public, as service establishments do, or contract to have another service or retail establishment accept it on their behalf. Some municipalities in New York State also collect DIY used oil as part of their Household Hazardous Waste Program.”You work in an auto parts place, you should know the laws. I’m tired of incompetence, especially when it inconveniences me. And if in fact the receptacle was broken (was it really?), they should have proposed making arrangements for me drop off oil as outlined on the NY DEC website here:“While service and retail establishments may temporarily refuse to accept used oil if their used oil tanks are temporarily full, they must make arrangements to have their tanks emptied and inform the household DIY when they can come back to drop off their used oil.“I went down the road to Autozone, where the man accepted my oil, understood the law when I asked him about and was generally very pleasant. So Advanced Auto Parts just lost a customer and Autozone just gained a customer.
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December 2023 by Frank
Excellent experience today. Rocky was friendly and knowledgeable! He installed the battery I had purchased online yesterday, while I waited. He did the install in 5 minutes in the parking lot while I waited. Couldn't have been happier! Thank you :-)
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August 2023 by Gayle Afinowicz
Needed wiper blades and the gentleman was very informative about the wipers and a few other products. He installed the wipers and thanked me for choosing Advance and shook my hand.
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July 2023 by Peta Jo Anderson
Went to this auto store to get my battery checked because I was having starting issues. Carey and Rockey was very helpfulThey tested as change my battery I the hot weather and was very nice. 5 stars
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June 2023 by Kallah’Yasar Bat’YAHUAH! • BRIDE of יהושע
GREAT CUSTOMER SERVICE!Rocky and Naja were soooo helpful!I needed coolant for my AC and Rocky walked me through everything and helped me put it in the car.Thanks so much guys!
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June 2023 by Henry Grygas
Took great care of me. 10x better than AutoZone
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May 2023 by Faye S.
Had a problem with my car, which I thought were my brakes. I was able to return the products with no hassle and the manager of the store went above and beyond to help me get the parts that I needed. It's now my go to store when I'm having car issues.
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February 2023 by George Janeczko
They changed out my battery for me. Great!
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December 2022 by The Online Hobby Guy
Called ahead of time for an estimate on brake pads and rotors. I was told $140 for the front pads and rotors as a set. Got to the store the following day and somehow the price jumped up to $244 plus tax. Absolutely absurd. I'm guessing the rotors were $100 a piece and there was some confusion over the phone. My customer was not happy. Long story short I went on eBay and ordered THE SAME EXACT SET. Same name brand and quality.. Even got some ceramic pads with them all for $98 with free shipping. You'll save a ton of money if you just order your parts online yourself. They literally tried to upcharge me $144 and that's not cool. They only keep the more expensive parts in stock to encourage you to waste money.
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December 2022 by Christopher Cook
Help save a fee bucks for recommending the bundle on oil an filter thanks
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November 2022 by Amanda Bigby
I came in store Wednesday they told me my order will be ready Thursday Friday the latest I get to store Friday & they can’t find my order .
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October 2022 by Amanda B.
I came in store Wednesday to order a 02 sensor they told me it would be in Thursday I came in Friday they said they couldn't find it and it was post to be at store at 930am.
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September 2022 by Tanasha Parsons
Anthony and Nick are great at their job they go above and beyond helping their customers, I will be shopping here more often because of their great customer service