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June 2024 by Brian Motzenbecker
Very helpful staff. We got our international driver's permits here
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May 2024 by Aidan
I blew a tire on I-90 this past Mother's day and had to deal with this grossly incompetent group of "dispatchers". Ben was extremely condescending, rude and above all grossly incompetent. It took 5 times for me to explain my location even though I provided him with the exact mile marker, route number and direction all 5 times. The second dispatcher I talked to, Noah, was also extremely incompetent and rude and even hung up on me the second time I spoke with them (while I was stuck on the side of the road). To make matters even worse, they told the tow truck driver that they "dispacted" to give me a hard time (I'm not kidding). This prompted him to make violent advances towards me, my sister and other drivers once he arrived (which I have on dashcam). Because of this, I had to call the NYSP because of his erratic behavior and then ended up paying out of pocket for the tow even though my sister who had a valid AAA membership was with me. Would not reccomend AAA of HV or any AAA, Good Sam is a far better and more competent alternative for those who do lots of driving like myself. Many of family members in the capital region are now switching to Good Sam due to the absolutely unacceptable and frankly malicious experience we had.
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May 2024 by Laurel Flynn
I’ve been using AAA for years, but recently moved to Ulster County so switched to the Northeast Branch.
When I called to have a battery *replaced* they informed me they no longer offer that service post covid.
I mean, besides the occasional jumpstart (which can be solved by battery replacement ) or a rare occasional tow, what is the point of this service? What am I paying the same price for, but receiving less services and benefits? Like every other corporation in America, they raise prices and cut services. AAA used to be a great insurance and service, but now it’s a waste of money. I’ll save that $100/year and save it for the one time in my life I may need to be towed.
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May 2024 by Donna Lamkin
Incredible service -- always fast, caring and efficient. We just had Devon Gaddy, fleet driver, tow our older car to the auto mechanic. He was so thorough and knowledgeable. Very personable as well:) So great to see hard working young people who take pride in their vocation. Thank you so much Devon!!
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May 2024 by Sheri Forsyth
Very friendly, helpful and professional.
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April 2024 by R. Blake Kessler
Staff helped me efficiently and pleasantly with every task on my list.
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April 2024 by Jane Luther
Call asked about membership was told application would be mailed out never got it
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April 2024 by Cliff Thompson
Alexis ,helped us plan a trip to Cape Cod .Trip tick,and lodging.Glad she did cause some exits have changed.
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April 2024 by Cathy Borelli
Trip tickets were made for our trip. And we got several maps. All good .
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March 2024 by Brown Gurl
Had a great experience converting USD to COP. Exchange ready in 24 hours!!
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February 2024 by Barbara Mack
The lady who helped me was very understanding and went above and beyond to give me the help I needed.
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February 2024 by William Hawkins
Attended a driver safety class. Excellent presentation by the instructor best of the 5 times thru the years I've taken the class for reduction of insurance premiums.
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February 2024 by Richard Parker
I needed to pick up some Canadian money, and they just happen to have some on hand. Very helpful.
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February 2024 by rich nick
01/26/24 MY DAUGHTER NEEDED A TOW AFTER A SMALL FENDER BENDER. SHE WAS REPEATEDLY TOLD HER ACCOUNT HAD BEEN CANCELLED AND SHE DOES NOT HAVE AN ACCOUNT. I PAID HER MEMBERSHIP IN AUGUST OF THIS YEAR!!!!! DUE TO THEIR INEPTNESS SHE HAD PAY OUT OF POCKET FOR A TOW JOB!!!!!!!!!!!!!!!!!TOTALLY STINKS!!!! WOULD BE NICE IF SHE WERE PAID BACK FOR THE TOW JOB.
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January 2024 by SUSAN GRACE
I walked in without any appointment and was greeted bi Joanne with a warm hello.Joanne was so helpful and very informative. I felt at ease working with her. I felt like I was in good hands with her. I really had a very pleasant experience. She is a very kind person and an asset to the AAA Hudson Valley Albany Office.Thanks again Joanne!
