-
March 2020 by Andrew Burger
Great location and best branch in the area , Todd the bank manager was very helpful with a transaction situation I had , highly recommend for you banking needs
-
March 2020 by Terri M
Scammers! DO NOT USE! I had Awful experience with my car loan. Do NOT do business with this bank. I took out a car loan and put my payments on auto-pay. They took double payments out for about 6 MONTHS before I realized. They agreed to refund most of the extra payments and gave me the credit for the excess payments but told me the incorrect date to begin regular payments again. Because of this, I ended up with 2 "late payments" to no fault of my own. They even charged me over $140 in late fees for their mistake. I was told those late fees would be removed if I paid the loan off on time. I paid off the loan on time and in full, account was closed, and when i called to get the fees removed I was given no help. Meanwhile, the payments were figured out and caught up immediately and they still reported the "missed payments" on my credit report. After the initial loan was paid off, they began reporting the BOGUS late fees on my credit. So just to get rid of these people I paid the late fees off too. I received the lien release in the mail a few weeks later (about 2 months ago). As of yesterday, my credit report now has a new "late payment" report from 1st National Bank even though my loan AND BOGUS late fees have been COMPLETELY paid off and my lien release was sent to me. I wouldn't have received a lien release if they were not. 1st National only instructed me "to dispute it through the credit bureau" and would not help me over the phone. I wanted to speak to someone who could get to the bottom of why this is still happening and nobody would help me and instead, hung up on me. I have disputed this nonsense to my credit bureau and will now warn people to NEVER USE THIS BANK. ... Read More
-
February 2020 by Elven D.
25 minutes on hold to renew a CD... Hanging up and calling back in. :( Manager apparently took another customer while I was on hold. This is the second screw up at 1476 Balltown Road. First was they lost my check when I opened the CD... Highly don't recommend this location.
-
June 2019 by Michael McManus
I have used this bank since my fist car loan in1968 it"s the only place I go NEVER have they messed up or given me a Hard time.I miss Angie who was there for year's any help or Question she would sit down and explain not the same without her. She was transferred to schtdy ,but is a great bank
-
December 2017 by Tone P
Was pleasant when I needed a notary.
