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“I had very positive experiences. Scott and the woman at the counter were great. Very knowledgeable and efficient. We came for the passport appointment as a family of 3. We were 10 mins late as I had realized I needed to take copies of the documents. Scott was super accommodating and was so fast that it took about 30 mins to have all new passports done (ton of papers to attach and put in order!!!). I rare leave reviews but Scott definitely deserves some recognition!!! Copies of the documents were taken at USPS. I have successfully received my passport.”
“The women who work here are the kindest and most patient employees I’ve ever had the pleasure of working with at a post office. I will never use my local post offices again because this was by far the best experience I’ve ever had. They helped me use up old postage I ordered incorrectly so I could mail several packages without wasting it or buying new stamps. They were patient and kind and pleasant with everyone. We had a lovely conversation while they helped me and I honestly can’t say enough nice things. Best post office in the COUNTY!!! Thank you and muita obgridada a meu amiga nova, who even practiced Portuguese with me! ❤️❤️”
“The post office located in West Haverstraw, NY gives exceptional customer service. The young man of Indian descent with short black hair, is dedicated, reliable, very friendly, professional, helpful and gorgeous.”
“As an eBay seller, this is the only USPS location I will go to. They are so incredibly kind, helpful, & patient when I come in with multiple items to ship. The lines move fast, parking is easy, & they really value your business.”
“This post office is great for the residents of Thiells, Garnerville & Stony Point.The service is always fast, reliable and pleasant!The workers go out of there way to please the customer.Located near a pivotal intersection, it's an very easy to access location for a post office.Thank you!”
“I was in and out of this location relatively quickly. The staff was very friendly and location was well maintained. Not sure what the negative reviews were expecting but they get the job done better then most location IMO. If you expect straight forward effective service from a post office, this location is head and shoulders above most.”
“I’ve been coming here for a while now. The counter people are super nice. The rest…. We’ll USPS is my last choice with any packages. They lie and pass the buck with the worst of them. I sent an overnight package cross country and the carrier ON VIDEO went to the door, looked around and left. No notice, knock or doorbell. The same carrier came back the next morning, signed my clients name (incorrectly) and dropped it in the mail box. They denied me a refund with no explanation. I have the cure… it’s ongoing ???”
“Love this post office & everyone that works there. I mail out tons of packages for my Etsy shop here (when the lines are super long and when there is nobody there) and have never encountered any "rudeness" like these other reviews say. They've always been nice!”
“Friendly knowledgeable staff. Came in at closing and they were able to get my packages out in no time. They are the model of what a USPS location should be. The place is always neat and they do their best to keep the lines down.”
“Great post office! I run a small supplement business and am a total pain when I bring in a bunch of orders to one branch out of the blue. The young woman who is there the most is very gracious and helpful. Some branches make me feel self conscious about bringing in too many orders. Not this one. I've been to hundreds of post offices over the years, and this one is as kind and capable as any of them.”
“We went to Pearl River Post Office for our passport service. Such a great experience we had over there. Steve and Suraj did take care of everything. Suraj gave us the appointment and the forms to fill in. Once we are there Steve took care of the application process. Took pictures for passport at the Post Office.Customer Care was amazing. We didn't have to wait. I will recommend this place to my friends.”
“All the stars for John, who helped me with passport things today. Negative stars for the woman taking pictures for the passport and processing- she rolled her eyes and huffed when I had a question. In general she was super rude, and I was nothing but polite? If it had been busy I might have understood the frustration, but it wasn't and she didn't even try to help get my documents correct.”
“It’s a small post office, might seem a bit outdated as well. But i actually like that about it, the small town vibes. I have been here several times since i moved. The lines vary depending on the time of day. They are open till 7pm on weekdays so that’s helpful. Every time i have been there the clerks have been super helpful. I needed a lot of help deciding what package to send and save money as well when mailing a package to Europe and robert(clerk) was really nice and helped me with weighing the stuff and even told me about the best options. I needed that just so i can decide the best route to go. The clerks are always nice about making sure the mail is properly wrapped as well. Once i didn’t have the label on right and the clerk took the time and fixed it instead of just sending me away to fix it myself. I appreciated that. So over all i would recommend this place.”
“This is hands down the best post office ever. Carol is so on top of her job. .. friendly. Caught a mistake I made. Would have cost me a lot of stress.. she's great.”
“I’ve had a very positive experience with them in regards to an individual mail hold. Led me in the right direction of how to go about doing the hold and they helped me with extending a few extra days as well without having to re-login and adjust the dates.”
“Phillip who helped me today deserves a raise. I could tell he was managing a line of impatient guests while helping me on the phone and he was handing everyone with such patience and grace. USPS workers really need more support and respect, kindness and patience. It’s a thankless job, and it’s especially harder during the holiday season. Thank you Phillip!Edited to add Corina was also super nice and helpful and whoever I spoke to last…needs an attitude adjustment. Super rude for absolutely no reason. Thanks.”
“Jonish and the two ladies that work there are amazing. The lines can be long; i wish they had more people sometimes. But other than that its a clean facility and i have never had issues”
“I live closer to another post office but go out of my way specifically to go to this location because it's always quiet, fast, and has very friendly and courteous postal workers.”
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“I am changing any previous ratings for this Post Office from 2 to 5! Since this new PostMaster, Baird has been around so much has changed for the better!!! Please, please keep him. I will dread it if ever have to go back to the way things were. Thanks so much for listening!”