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December 2023 by Lee Zasloff
I recenly took my car to Big O for a safety check because I was about togo on a 5-hour road trip.. They said they would do it for free which they did and which I really appreciated. When they were done, I asked them to go over with me what they looked at. They told me what they did, including looking at the wiper blades which they said were fine. While I was on my trip it rained and I discovered immediately that one of the blades was torn. I went back to the shop when I got back to let them know about this. A mechanic looked at the blade and immediately saw the problem. I also spoke with a manager. No apology, no concern that they made a mistake. They only made excuses for why it may have happened. This may seem like a small thing but when I trusted this shop to identify any safety issues. I have used Big O services in orger location and have always been happy with them. But I'll never go back to rhis shop.
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December 2023 by Shadowed Wolf
Always great work!
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October 2023 by Johnny 3
Awesome customer service
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September 2023 by sidneysamonster1
It takes an incredibly long time, and if you don’t have a ride, you’ll be waiting for 4+ hours, even with an appointment. They told me they couldn’t correctly align my car because I needed new tires. They still charged me the total price for the alignment. I bought the tires from them with a warranty, and since the warranty was still good, I tried to get them replaced. However, I was told my warranty was voided, and they would not honor it. After a call to Big O corporate, I was informed my warranty was still valid. I felt unsafe returning it to Big O, so I was told to come to Discount Tire in Las Cruces to honor my warranty. At Discount Tire, I was informed that the alignment they told me was done, albeit not correctly, was never done. They’ve also forgotten to return multiple things, including a spare tire and a hubcap.
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July 2023 by Maria Romero
Great job and service. Very satisfied with the AC charge. Much needed in this heat wave ?.
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June 2023 by Kathy K.
We came into town at 3pm, friday before Easter weekend. Our car that was making horrible noises from the brakes . We knew we were only in town for the weekend and then it was back to CA. I called Big O and he told me they were booked up and closed for the weekend but go ahead and bring the car in so he could look at it. We brought it in and by 5pm they had replaced all the brake pads and only charged us the price of parts and minimal labor. I couldn't be happier with this business. In fact, I'm sending my husband back 690 miles away to get the oil changed there next week.
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May 2023 by Justin Heynekamp
After taking my truck to Big O in Albuquerque to get it aligned, tires balanced and rotated I took it here because they made it worse (ABQ). The Silver City store made it so bad I could barely drive the truck. I called and the just told me I needed new tires - they're only 6 months old and a decent brand. Ended up going to Werner tire and they fixed the off balance tires. The staff at Big O were pleasant, but unfortunately the tech that worked on my truck didn't know what he was doing ?
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February 2023 by William Jacobs
Thanks to Ted and crew. Took car in for oil change, tire rotation and brakes. I expected to be paying $300-$400 and Ted said it didn’t need brakes yet. It was nice just paying for the oil change only. Being a mechanic I appreciated the honesty. Jake
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February 2023 by Diana Bringhurst
A great locally owned business..even with an appointment you will most likely have a wait. As with most business they have a lot of customers but not always employees to do the work.They are friendly and thorough.
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December 2022 by Rebecca MacMillan
Honest personnel and great customer service
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November 2022 by Ash L
The best Big O there is! Ted and Ryan, and their team, always take the best care of my vehicle. They're constantly busy - a GREAT sign - so there's usually a decent wait, but it's worth it every time! I never leave unsatisfied with the interactions I have, nor with the work done on my car.As far as the recent review concerning Big O "not liking white people" - that is false information. As a white person, I have never experienced any sort of discrimination here, and newsflash - there are white people that work at Big O, as well. Please disregard that asinine remark, and trust the Silver City Big O for all your vehicle needs.
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November 2022 by Optic Brickz
Don't go here! They broke my tailgate handle and didn't even say anything! When my husband came home and went to open my tailgate to put my spare back we realized it was broken. Went back over and talked to the manager (said he's the owners son Ryan) Said he'd get it ordered right away. Called a week and a half later and they didn't have the part. Said it would be another week. Obviously they forgot to order it...Definitely wouldn't go back or recommend this place. Go to Mandy's tire or Werner tires.
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October 2022 by Red
Lousy, rude service. They don’t like white people. Just go to Werner.
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September 2022 by TJ M
I was in town over the weekend a few months ago. Discount tire had repaired my tire two weeks prior. Now I've found myself in Silver City, four hours from home, on a Saturday with a tire that's losing air. I just want to take my family to see some sights. The guys spent an hour, or more, re-patching my tire. They got me back on the road and saved our family outing. Ended up having awesome day! Good guys, all around!
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July 2022 by Diane Isch
I had a nail in my tire and stopped in without an appointment, and they had my tire fixed and me out of there I about an hour. And since I bought my tires there, there was no charge.
