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January 2024 by Akila Pervis
This place sucks so bad. Bruno was not helpful and seemed like he didn't want to work.....There polices are bad and they do not help the customers. I will never bank at Wells Fargo.
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January 2024 by Tabatha Wade
I went in to cash a Christmas Check. There was no wait. The Sun was going down at this time. I turned to watch as the teller completed my transaction... filtering in through the window, Sunshine reflected off the mirrored blinds creating a dazzling effect.I said,"..oOoh, Pretty!"The Teller smiled and commented on how lucky she was to get to see that everyday.I helped myself to a few of the complimentary dum-dums(Candy ?) placed next to every service window. Nice Perk!It's always a good feeling walking out of the bank with cash. Especially when they put it in the little envelope! Merry Christmas ?
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October 2023 by Diego DeAguero
Poor, poor, POOR customer service.
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February 2023 by Crystalwater LaMay
Go to another Wellsfargo Bank. The one on Cerrillos is better than this one. Unpersonable and unfriendly was my experience from the gentleman that was working the counter.
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February 2023 by Deborah Luik
We hurried to our 9:00 appointment and got there exactly. Found several people with 9:00 appointments waiting outside a closed building. Waited about 15 minutes and gave up. There's a dusting of snow but every other place we've gone to is open as scheduled.
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April 2022 by Jamie Ainsworth
Bad business. Wouldn't sell me $5 in quarters so I could do laundry because I'm not a business. Pitiful customer service
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January 2022 by J Mora
Such a Horrible experience from start to finish, less than a week before Christmas I used the ATM to withdraw $400.00 the ATM indicated it was UNABLE TO DISPENCE CASH AS THIS TIME, so fine I move along to another ATM and on receipt I see the $403.00 was in fact deducted from My Account, I go to Wells Fargo and explain the problem to the Cashier, She explains that there was some problems earlier in the day, possibly caused to the power outage from the storm earlier in the am, She calls Her so called Manager that looks and talks to Me like I am some piece of trash pulling a scam, NOTHING I CAN DO CALL THE 1-800 # and tosses Me my card, I explained to her the Cashier indicated that there was complaints earlier on that same ATM, "NOTHING I CAN DO" and walks away. later in the day I see the ATM is being serviced I approach the techs and ask if there are any options perhaps viewing the video surveillance or viewing the receipts at that specific time and they indicate its all up to the Manager, I speak with the Manager again and plead with Her and explain this is the first year My little love, my daughter realizes Christmas and Santa. I explain this will impact Christmas for her and suggest looking at the surveillance or calling someone that will expedite recovery, her answer is NOTHING I CAN DO. I was not born yesterday and realize that she does not have authority to refund or credit my card back but being a member of the Human Race around Christmas at least try something. This experience angered Me and Disappointed Me so much on The Human Race and Wells Fargo that I will make it a mission to have as many Friends, Family and Business owners I deal with on a daily basis to close Wells Fargo accounts. I recently refinanced my Mortgage from Wells Fargo to Del Norte and while there The Manager came out to Thank Me for My Business, I explained the situation and if there was anything that so called Manager could have done? Of Course she explained a couple different options, which angered Me even more. The Manager at Del Norte gave Me a stack of cards and flyers with Special incentives for People switching from Wells to Del Norte, My Uncle and Aunt recently closed a Wells Business Account to Del Norte, Two of My Neighbors switched, and I will Continue to persuade People. I realize this will not make or break Wells, in fact The mentality of People working at the Rodeo Rd branch will think Good Less People to wait on. I feel so strongly about this that KARMA will be dispensed on these People. Thankfully this Morning MY BANK refunded my account the $403 with NO help from Wells. I DO NOT believe this Manager could run a lemonade stand much less a bank.
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September 2021 by darcy brown
Good bank with convenient atm and drive up tellers
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October 2020 by Trish
They always greet me at the drive through.
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October 2020 by Kim Davies
They made it very difficult to close my account. I guess it’s understandable because of all the ridiculous fees they’ll be losing!!!I’m glad to have it behind me.
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July 2020 by Jake Payne (DoktorPayne)
I come to this branch very often for my company’s needs, whether it be for deposits or making change. Erik and Alex are who I usually deal with the most for business dealings and they are always super professional and courteous. Thanks for always giving 5 star service!
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April 2020 by Trish C
They always great me at the drive through.
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November 2019 by Margi Coxwell
The people who work there are always friendly and helpful!
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September 2019 by Jake Payne
I come to this branch very often for my company's needs, whether it be for deposits or making change. Erik and Alex are who I usually deal with the most for business dealings and they are always super professional and courteous. Thanks for always giving 5 star service!
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June 2019 by Mark Trujillo
Lame. They don't even hold themselves to their own policy. No wonder they have the reputation they have.
