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September 2023 by Shelby Sanchez
Understaffed and incompetent management. I needed a simple notary that would take 2 min. and I had to wait 1 hour to be seen by a banker. The manager wasn’t able to properly communicate how long it would take and communicate with her staff.
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September 2023 by Vince
Went there to do a simple transaction. There was only one teller and the way the manager was handling the situation made the wait time worse. This was around 12:30 pm on a Thursday How about hiring a couple more employees?
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June 2023 by Jeffrey Gillespie
You would think that with a healthy six figure cash balance, an income in the mid-six figures and the desire to buy a 30 year mortgage from them I might be able to get ahold of a banker to discuss taking my money from me. But alas, no luck after weeks of trying to reach a person/make a dang appointment. I guess I'll get my mortgage elsewhere.
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December 2022 by Renae Moreschini
Don’t do it. Complete incompetence and management needs transitioned. Felt like I was going into a high school classroom as a substitute teacher with children that should have been held in check a very long time ago. Waste of time to get my help.
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October 2021 by Leslie Smith
It's impossible to get anyone on the phone. Forget about making a wire transfer. I will be changing banks.
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October 2021 by PHYLLIS DALIA
inept with customer relations
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October 2021 by Roberto Ceja
Horrible costumer service
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March 2018 by Robert Taber
Always very friendly and helpful. I do most of my banking online but they are great at the little things I can't do online.
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September 2016 by Kelita Smith
Today Wells Fargo employees at the Guadalupe branch lied to the police, saying that I threatened them. I said "You just bought yourself a ton of bad publicity". I made no threats and refrained from foul language, yet they caused me as much trouble as they could. All I wanted was my account closed cause my wallet had been stolen. Obviously my driver's license with it, but they refused to help me close the account without a current license. I brought my expired license and other picture ID and proofs but they have seen me a hundred times. It was pure spite and dishonesty, I plan to sue them for lying to the police, it should all be on film, unless they erase it to hide their dishonesty. September update, Wells Fargo found to be dishonest on a grand scale as it preys on its customers by creating over a million false accounts. Why are banks like these still in business after we bailed them out with tax money after their malfeasance last time?