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September 2023 by Janette Smith
Lucas and Cheyenne at the Cerrillos Road Branch are outstanding examples of what true professionalism is. Their patience and clear instructions made opening an account for my grandchild a truly pleasant experience. They are to be commended for their courtesy and patience.
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July 2023 by santana hassemer
About 1 month ago I came to this atm to deposit some cash, the atm ended up eating my money and giving me back my card but not showing the money in my account. It didn’t give me a receipt or any evidence other than the fact that I was there. Called US bank customer support and they stated that I should get either get my Money back within 45 days or a reason why I won’t get it back. We’ll it’s been about 50 days now and nothing, not happy that any atm can eat my money and I have no way of getting anything back.
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June 2023 by Danielle platero
Very friendly and very helpful. Went in to open account and they were so helpful.
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April 2023 by Antero González
The AmZing Staff Leading by Ashley Granillo y cordial and outstanding care of Danielle Gonzalez and the promp attention of Cheyenne Gallegos are so compelling, as Well as Lucas greeting attention is "PHENOMENAL "
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February 2023 by Mr Fixit Bass “Mr Fixit Bass” NM
I went into this US Bank branch to take care of some business concerning my IRA account and Lucas, Ashley and Danielle were very knowledgeable, professional, patient, and very friendly. You want to talk about qualified professionals that are able and willing to go the extra mile to help you with any banking situation you may need to take care of, this is the branch to do business with. Sincerely Al.
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February 2023 by christopher craver
Lucas is very professional and courteous.
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January 2023 by Pure O
Lucas vigil amazing human so patient clear brilliant and bright. Thank you!
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August 2022 by Michelle Brown
I would give this even less if I could. Just set up my account 2 weeks ago gave them ID social security card drivers license, etc. 2 days prior to my direct deposit they put a hold on my account and rejected my paycheck. 5 days to return my check to my employer. My rent is now due... never had this problem with any other bank.
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August 2022 by Aurael Christall
I applied for a personal loan about a month ago. Less than a week later I called to check on the status and was told my application was "recommended for approval" but that I wouldn't be able to sign the paperwork at this branch since it only has drive through service. They referred me to another branch (San Mateo) and I was contacted by the manager who told me they would be happy to take care of my loan. There was apparently some problem due to my recent change of address. After passing me around to 3 or 4 different loan officers who all assured me everything was fine I stopped trying to get a status update. It's been a month and no one has contacted me since. US Bank used to be wonderful when Jeannette was working there and this branch was open for normal banking. Has this bank gone downhill due to COVID or did they just stop trying to be a reasonably good bank?
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August 2022 by Erick Lopez-mendez
Great new people, new atmosphere & a friendly manager! Just what this place needed. Thank you US Bank for always being there for me and answering all my questions so politely.
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August 2022 by Esteban Terrazas
Ashley Granillo was amazing... so friendly and smart. I love her cs...
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August 2022 by silvia ramirez
Ashley Granillo was so friendly and smart. Great cs and helpful.
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September 2021 by Shawn Evans
Complete waste of time. If you want to be treated with any amount of common courtesy as though you'd think a bank should treat you, go elsewhere. I am not surprised many other low reviews. The only star is for they recommended another bank so there you have it, otherwise you get a big fat 0. Thank you for recommending the other bank!
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September 2021 by lance friedenstein
I do all my banking with US Bank in Albuquerque but I came to this branch in Santa fe to cash a cashier's check to pay my mortgage that's through us Bank And they wouldn't do. This is Worst & horrible services i have ever had and I will NEVER Recommend anyone to do business at Santa fe us Bank I would give a 0 start if it would let me :(
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September 2021 by annamarie sandoval-friedenstein
I hope that if you have an account here which we do and several accounts. They treated us like pure trash . Came in to cash a cashier check to pay the mortgage which is with this bank in addition to our checking account.0 STARS ?
