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May 2024 by Great Vibes
Absolutely love Tullivers! From the minute you walk in, you know that this store is about true love for pets. We are completely grateful for the variety of amazing high quality food, treats, and supplements - toys, clothes, and products – and healing essentials (especially the homeopathic and holistic)… not to mention the awesome discounts and support for local pet businesses. Plus, the staff is exceptional. They know their products in and out of the store, are extremely warm and friendly, and treat you and your pet(s) like you matter. We couldn’t be happier with the kindness we’ve always received from Lorenzo, Patty, and Hannah, as well as the owner, Ellen. There’s nothing better than having an establishment that makes you feel like part of the family. Santa Fe is very lucky to have a store like this. Some may feel it’s a bit expensive. But from our experience, it has saved our furry kindred pack from having to go down an even more expensive health path. We give Tullivers 5 stars and 100 more! Thank you for caring so much! We appreciate you!!!
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May 2024 by Edward Crislip
Friendly and knowledgeable
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March 2024 by Danica Demilio
I love Tullivers. I come here 3x per week and the staff is always professional, knowledgeable and kind. Ellen, the owner keeps her store stocked with quality food and products. I've ben coming here for years and I'll keep coming back. This is the best power store in town.
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March 2024 by Angel G
I had only intended to leave my original review but since you want to respond with a bunch of untruths, I just want to say that when I arrived home and my cats realized that I had been unfairly asked to not return to their pet food store they said don't worry mom we know your not a bad person ❤. You don't need to worry because there's a friendlier store down the street that carries our brand and will special order if we ask you to ask them.The owner lacks empathy or remorse for being treated badly by her staff. I guess she is trying to report me for having taken back 6 cans of food with a valid receipt. Nevertheless, this establishment represents the same idiotic attitude of a small town mentality where they try and intimidate their customers. I made it clear that I will not return based on their lack of transparency and greed. My review below only details the callous trivial attitude of her staff. The owner said I was unwelcome when she realized they owed me a ten dollar credit in cat food. Well you won't have to erase my account because your wonderful employees accidentally did so last week.To the Owner: Your behavior and attitude is unbecoming, like that principle who was on a power trip in Rock n Roll High school, with her two pathetic hall monitors. As is the case in Santa Fe we sometimes have to tell mature women to GROW UP!Original review: Could not believe my experience today. The employees could not pull up my account. So I provided them the receipt for the items I had returned. So the assistant manager said it would take a moment to return 6 cans of food. He then asked if I wanted cash or credit. I said cash would be fine. Then he proceeded to say I’ll credit you on your card for your return. I said fine. Then he told me it would take longer. He said don’t worry you don’t have to wait I’ll give you a credit on your account. I said what about my credit card? He said it would take longer to do on my card… I said I would wait. Then he tried to say the cans were from a previous purchase which were not as I had the receipt. So I called him on it and he said well I had to use the previous purchase history because our computer is wonky. I asked them to give me my $2.63 credit to me in cash rather than stick it on my account which apparently got erased anyway. I just took 2 more cans of cat food instead and left without a much deserved apology for their wonky behavior. I couldn’t believe the manager and assistant managers self righteous attitude. I just bought $100 worth of food the day before and all I did was get attitude right off the bat for bringing six cans back. Wow I guess returns are not a welcome thing here and if you do they will blame it on the computer or the customer. Either they don’t want to return things or they don’t know how to. Nevertheless Lorenzo and the haughty manager never apologized or offered any help except to credit me rather give me back a much deserved refund for 6 cans of food.
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March 2024 by Anne Percival
Has every brand of pet food you could ever want. Plus supplements. The staff are friendly and helpful.
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January 2024 by Cydney Farrar
Very helpful
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December 2023 by Money Penny
They have the highest quality pet foods here and they are extremely helpful and knowledgeable. Forget about all other places!
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November 2023 by Nathan Kandus
Wonderful local pet store with a great selection, and friendly and helpful folks.
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November 2023 by Jeffrey Jones
Great little shop with lots for your pet needs. Very helpful!
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October 2023 by Donna S.
This place is tucked away & worth the effort to find. The prices are good & the staff is always VERY helpful. They have an amazing array of food & toys & supplies in a small space. SUPPORT LOCAL!
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October 2023 by Rachel P.
I just cannot tell you how great Tullivers has been to work with. My cat has no teeth, is diabetic, and is 17 years old. And is a PICKY eater. Yesterday after months of wrangling to find him a diet he would actually eat, my vet told me that he can no longer eat raw foods. Which is one thing that really helps his diabetes. So, Hannah went to work trying to devise a diet that would work for him, and hopefully, even put a bit of weight back on him. I was just beside myself trying to sort out all this new information and she was like "No worries. lets walk thru this together" and did the math on glycemics so we could find him par-cooked and cooked foods that would satisfy the vets, and him. We'll see if this first stab is the right one... but for sure I could not have done that without her. Lorenzo is amazing that way too. And I know they will keep helping me sort it out as long as I need them. That's just stellar service. And they have a HUGE range of foods. So yay Tullivers!
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August 2023 by Cindy M.
I do recommend the store it does seem to carry the better brands of food for your pet. The store is small, but I do like the variety they carry.
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July 2023 by Kimberly Roman
Ellen, the owner & Hannah, the manager are top notch along with the entire staff. From the moment you walk in the door until your purchase is complete they cover ALL bases. Ellen & Hannah are so knowledgeable I always feel confident that I am doing the best for all my dogs. THANK YOU TULLIVERS
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June 2023 by Adventure Krewe
Nice selection of raw and freeze dried food. Knowledgeable staff.Parking is very limited especially if you have full size pick up. Look to park in the back or on the street.Clientele were very intolerant when they had to lay on the horn to try to wedge into a parking spot that was simply to small for thier bmw. Don't be those people.Store was a little cramped with so much product so you might want to leave fido at home if not we'll controlled but otherwise pretty friendly.Go buy your furry friend a toy, a year or some raw frozen food, they will love you more for it.
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May 2023 by Alden Markby
Small, friendly shop that knows many customers by name! We live on the southside but came up to get a gift card for a friend who cares for our dog. The kind lady behind the register figured out in about 10 seconds who we were buying a gift card for and offered to apply the purchase points we were generating to our friend’s account since we didn’t have one. Well done.
