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December 2023 by Victor Gonzales
Website says they provide many services they don’t. They may only cut keys for you… unless it’s a do it yourself station.
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December 2023 by Gregory
As always Rick was extremely helpful and had what i needed in stock.
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December 2023 by Richard Loffredo
The staff are very helpful and knowledgeable.
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December 2023 by Mark Kendrick
I really like this place they have just about everything the average person needs and the customer service is outstanding. At the big boys you usually have to hunt down assistance but not here, they're always there for you.
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August 2023 by Susan C
I've been going here for years and their service remains consistently excellent. Always the best service, so unlike the massive chain stores. Whether I am going to spend one dollar or one hundred dollars, there is someone available to help me find what I seek and always with the most friendly and professional demeanor. Thank you!
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August 2023 by G G.
Extremely disappointed. Do NOT purchase any major piece of equipment from them. I've used Big Jo for years as a hardware--have liked and supported as a more local business than box store. Just purchased an evaporative cooler that turned the house into a sauna. Went back next weekend to see options and was told "48 hour return policy" as shown in fine print on the receipt. While I understand their need to manage returns, I will never purchase from them again (other than minor expendable like screws). I will drive the hour to Costco in Albuquerque. Will likely switch to Lowe's for minor purchases too. $500 lesson learned. Bummer
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July 2023 by V. B
The gentleman that was at the door the day I went was super helpful and friendly! Best customer service I’ve ever received so far
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July 2023 by B I
The gentleman that was at the door the day I went was super helpful and friendly! Best customer service I’ve ever received so far
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April 2023 by Matt M.
This is the best hardware store in town. You can get help as soon as you walk in the door from knowledgeable employees -- no roaming the aisles for 30 minutes trying to find what you need or someone to help (speaking about you, Home Depot). The store selection is very good and you can search online before going in to look at prices and make sure what you need is in stock. Prices might be slightly higher than the mega stores, but they have what you need and will do everything they can to help -- which is well worth any small price difference.
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April 2023 by S. Charles Smith
The folks here really know the meaning of service. You walk in and they take care of the rest.Puts the big boxes to shame.
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March 2023 by Nina G.
This store is so organized and the staff were very friendly and helpful. There was a positive energy in the store. I will be back. Thank you!
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December 2022 by Dietrich Ginocchio
It doesn't matter if the store is good if they're closed during business hours. I'm here during posted business hours, employees looked directly at me in the window, yet the store is closed, and the employees aren't letting me in. I'd rather shop a small shop, but this one seems to prefer I shop at a business that stays open when it says it will.
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November 2022 by James Benjamin
Great service from everyone! Got a great deal on Woodstove and help with installing as well! Ladies up front were super helpful and nice as well!
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November 2022 by The hospice channel Sandy Gonzales
I always get an offer of help as I enter Big Jo's and I think that is why they succeed in business. I was looking for weather-stripping for my door. I knew I did not want the stick-on foam. I found the felt that gets tacked-on. I have no criticism of my experience at Big Jo's. I would much rather pay a little extra for excellent customer service.
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October 2022 by Demetri C
Every time I come there I leave happy. True Value consistently has the best customer service out of any hardware store in Santa Fe and I encourage anyone to come here first instead of their chain competitors and support a great long running local business.
