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January 2024 by Troy Choman
Absolutely horrendous. Two of the employees acted openly bigoted. They only worked with certain people and they treated a young lady like she couldn’t afford to be in there, and followed her around the whole store like a criminal. Seriously, in 2023 you’re going to treat people like that? Looking at the other reviews it seems like this has happened before, and the owners have yet to fix the problem.
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November 2023 by Barbara Habermann
Super helpful and friendly staff. Found the ring of my dreams. No high pressure sales. Excellent!
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September 2023 by Jim N.
Store right on the plaza, lots of jewelry in the cases. And, lots of other stuff! Not high end, but high prices. Sales folks do get into a bit of BS, until you call them out on it. They do offer discounts if you press them!
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July 2023 by David G.
Above-average souvenir and gift shop w/a wide variety, including some unique items. Very clean and well-organized store with reasonable pricing on most items. Go here first to buy your souvenirs, you probably won't need to go anywhere else.
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February 2023 by Kim S.
Such nice stores & great food. Some genuine Indian jewelry, pottery, etc...along the sidewalks even if not buying, it's an experience just to be there.
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November 2022 by Megan Van Winkle
I lost a beautiful silver earring that was purchased at Sunwest, and although they could not immediately replace it, they recognized the artist and within weeks were able to get me another pair! In a busy and often unappreciated tourist market it was remarkable that they kept my contact information and were able to match an earring that for me was a treasured gift. Thanks!
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June 2022 by feedback commonsense
They opened early! They are also real helpful and knowledgeable.
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May 2022 by F Hamilton
Great selection of products. However, the ladies that work in the store will only greet “certain people”. I was in the store for 15 minutes and not one sales associate spoke to me. They started to whisper to themselves and laugh when I mentioned their poor customer service.
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March 2022 by Christine Robinson
Bought a solid copper bracelet with sliver inlay at this store last month (February 2022). Within wearing the bracelet 3 times, a section of the copper wore off by the silver inlay. Since I live in a different state, I called them, and wrote an email asking for options. They never responded. I called them a second time and was told I could return it for a refund. I asked if an option for a discount could be given (as I am willing to take it to a jeweler to have it repaired). According to them that was not an option. This business needs to improve their customer service. I would recommend buying from someone else.
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March 2022 by A O.
I like what the store has to offer, but the lady checking me out was SO RUDE. I would have returned what I bought to buy elsewhere if it wasn't for the final sale policy on their receipt. I would have taken my business elsewhere if I knew how rude the lady would be after running my card through the system for a pair of earrings (gift). She was not nice about giving me a cardboard box with bag for the 40$ earrings and I left very angry at how she had talked to me and treated me. There's equally nice jewelry and items elsewhere on the plaza. I've been a Santa Fe resident for years
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January 2022 by Sumaira Ashraf
A totally fraud and extremely rude store. Whole time we were there the cashier was eyeing us very suspiciously. We purchased 74 dollars worth of gift items and after buying we first asked for a box for the glass mugs at first she said they don't have any very dismissively . Anyway as some of us were browsing and looking outside and was little distracted; when we got out of the store none one us were carrying the purchased items. We even have recorded proof as one person was on live . The live shows none of us had anything on us when we left the store. Anyway after returning home which is a whole another state we figured out how we never received the items. I called them right away. First she wouldn't hear the exact date and time of purchase . She just kept saying in very disparaging tone that no lost item was found over and over again . She wouldn't hear of anything not even when I was trying to give her the correct time and date. I never experienced such behavior in my shopping experience before . We should have left right away when we saw how rude the cashier was and how they were giving us scathing looks. Except this horrible experience the whole new mexico trip was great and didn't meet any hostile people. This just soured the whole trip and vacation. Please avoid this place if you can and specially if you are a POC.
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December 2021 by Noxy Mondragon
A cute shop the reason I gave them two stars was the cashier was rude. Not friendly at all I am not sure if she was Mexican or Asian that women was rude. Not good customer service from this cashier. For that reason I don’t recommend this shop. Please hire more friendly customer service employees.
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December 2021 by Ashley Wood
Lots of great souvenirs, tshirts, crystals fun trinkets and things to help you remember New Mexico
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November 2021 by Noxy M.
I didn't have a nice service at the store the cashier was rude and not nice . I give two star for bad customer service it's sad cause the shop is cute. I rather take my money elsewhere with that kind of service.
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November 2021 by Der K.
Santa Fe shouldn't allow stores that sell Chinese made junk into this beautiful local artist community. Way overpriced with horrible service too.
