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November 2023 by Josh Morris
Service advisor Joe Esparza was incredibly helpful and got things done especially quickly. This is a repeat of my previous reviews, and it just keeps getting better. He is the single best customer service expert I have ever interacted with. Joe, thank you so much.
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November 2023 by Francis Sintobin
Very efficient, professional and friendly team. Not only do you get a great car when you purchase a Subaru from Subaru of Santa Fe, but you get an amazing support team to go with it. Any hesitation? Put these aside.
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November 2023 by Makayla Pacheco
My husband and I recently went to Subaru Santa Fe in hopes of purchasing a vehicle. From the very beginning before even arriving to the dealership, we were met with phone calls and text messages from Mr. Travis Pecos, with nothing but helpful information and options to best suit our needs. Upon arrival, we were able to meet with Mr. Pecos, who was very positive and pleasant to work with. He made the purchasing process very smooth and exciting as it should be. He answered all questions, tailored the search to our needs, and in the end helped us make a wise, informed decision of which vehicle would best suit us with no pressure at all.When it was time to work with the financing department, we met with Mr. Drobey. He was very pleasant to work with as well. He helped us through the entire process regarding the finances, warranties, insurance, etc. In an area that I'm not very informed in, I had quite a few questions and uncertainties. Mr. Drobey took the time to explain all the information presented, and ensured our understanding before we signed any forms.Overall, the two gentlemen that my husband and I worked with were very pleasant, professional, and were extremely educated in their field. I would recommend Subaru Santa Fe to family, friends, and acquaintances due to the very smooth, pleasant experience. We would also enjoy returning to this particular dealership in search of our next vehicle.
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November 2023 by Karlyn Langjahr
I’m so grateful for the Subaru Santa Fe team. I feel like my car is always taken care of and that everyone is helpful and kind. My Subaru has been with me through some crazy life events and practically become “family” to me and I feel like I can trust the service.
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October 2023 by Terri Luckett
When I first called to make the appointment for a routine service the guy was testy with me because it had been some time since my last service. I explained to him that it was his service people who told me I didn’t need to come in on the suggested date, since I drive very little, and only to come in when I got to the suggested mileage. He said he was going to yell at that person who told me that, but was also cranky with me. Rescheduled the appointment. I arrived for the appointment, and there was no one in the service lane to do the intake. I parked my car and went inside, and stood for several minutes in front of four men who are behind computers, who paid no attention to me. After several minutes, someone told me to go ahead and go back into my car and wait for a service tech there. The service tech finally arrived, and I was told to wait in the waiting area. The person on the phone said it would take about an hour. 2 hours later, I once again stood in front of the foreman, who did not look at me, and finally got someone’s attention by being assertive. Was told it would be 15 to 20 minutes longer. I had only a half an hour before I had to leave because I had no expectation that it would take 2 1/2 hours to complete and had another appointment that evening. Unfortunate as the first experience here was great.
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September 2023 by Eileen Tanfani
I had a great experience with Subaru of Santa Fe when I went to have my car serviced. Everyone was so nice and accommodating and they even had my car washed. It was actually a pleasant experience. In a world where service has become sporadic at best, Subaru of Santa Fe excels.
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September 2023 by Joan Ogden
The experts at Subaru of Santa Fe got us back on the road within a day, saving our family vacation road trip! Special kudos to Sam and his team in the service department. They were excellent, total customer support. I'd highly recommend Subaru of Santa Fe to my friends and associates. Top marks!
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September 2023 by Ann Rea
Gabe is an outstanding service manager, and I emphasize the word service.He made sure I understood the repairs that needed to be made. He also told me what to watch for if something still isn't right. I am grateful to him for his thoroughness and attention.Ann Rea
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September 2023 by Joyce Sanchez
I was very satisfied with the service I received on my vehicle. I was a little surprised at the amount of time it took to complete everything that was done on my vehicle. I appreciated the quick work and the customer service given to me while I was waiting. Great job ?.
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August 2023 by Moose
Never been impressed, from the sales manager being a snob, to the service team disrespecting my wife and not listening to her concerns, insisting the window tracks just needed to be cleaned for the window to roll up and down. (C'mon.... Really)And then parts selling aftermarket filters for premium prices... No thanks.
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August 2023 by Nancy Goodman
Our sales person, Lenny, really brought an excellent experience. Connected with us to find the right vehicle for us and ask honest questions. Finance, David, explained all the details on what the options were & where the numbers came from. Integrity, honesty? Absolutely! Thank you team Subaru!
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July 2023 by Ann Hollingsworth
They were very thorough, I got an appointment fairly quickly in a few days. Got through on the phone to schedule first try.They informed me of probable causes for my A/C to be broken.Regrettably I needed the entire compressor to be replaced as well as the Freon. I was contacted right away with news and with price change, then called again to confirm total with the tax. Felt very thorough and attentive. They also gave me a complimentary carwash and topped up windshield fluid .Great job!
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July 2023 by Nick Goodman
Cant recommend this place enough. Tremendous service from Greg in Sales, Michelle in Finance, and Gabe in Service. Just wrapped up our first service since purchasing, and it was the smoothest service experience I have had. Will be coming back for the next, this is a great dealership.
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July 2023 by Catherine Saiki
They welcomed our car being towed from Taos, NM, to Subaru of Santa Fe despite being short staffed and booked through the following week. The technicians remained committed to finding the actual problem that our mechanic back home was unable to identify. They were thoughtful, courteous and reasonably priced. Gabe provided top notch customer service over the phone and kept us updated thought out the process, aware that we were about to embark on our road trip back home to the Bay Area. When taking a quick glance and their new cars the sales staff were knowledgeable, friendly, and with sincere excitement about thr new cars (and zero sense of pressure to sell, which is refreshing). Excellent service all around.
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June 2023 by Roberta Ervine
Just had a great car-buying experience at Subaru of Santa Fe. Dan was excellent start to finish, and we also had very pleasant, interactions with Will and Doug and Dave.. They made sure I got what I needed/wanted, with no pressure but lots of helpful information. This level of service makes for loyal customers, for sure!
