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July 2024 by Elizabeth H.
Never again. They didn't use alcohol when drawing blood (or they lied about drawing blood.)
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July 2024 by Colin M.
From one visit, I'd say this is the place I would take a pet you're concerned about in Santa Fe. After multiple visits to eldorado vet and Route 66 in ABQ, it continually felt like no one was even looking at the tests and images they took and charged me for. At the time of writing this, the best way to have a pet seen is to show up and be ready to be admitted at 7:30am. Due to their corporate ownership they are understaffed, like all of the vets in Santa Fe. Dr. Breer and the tech who's name I've really unfortunately forgotten were the first people out of 3 vets that showed care and concern for my puppy, and more so, also could tell I was pretty taxed myself and offered to let me step out and eat for the first time in the day and take a bit of a breather. We are on to a 4th vet for more tests, but under the circumstances, this was the first vet visit since my dog's illness that was caring and had a direction to pursue. Thank you.
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June 2024 by Ellen N.
A huge thank you to Smith Veterinary Hospital for saving our dog's life! Our vet and staff were caring, compassionate and highly professional. This clinic deserves 5 stars across the board.
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September 2022 by Ana C.
Been coming back here again after using another local vet for a while. Vet care in this town has gone down hill hard recently and just having terrible experiences. So gave Smith a second shot since I used to really like these guys, and have always really appreciated how I could just walk in there when I needed to. My two recent experiences here have just been stellar. Great docs. Great assistants. Great receptionists, too! Just took my dog in for an infected lump that really needed to be seen, and couldn't have been happier or more impressed. They are super busy, like all the other vets in town, but somehow managed to not compromise great customer care. UNLIKE everywhere else I have tried. Yes, I tried to leave Smith Vet but so glad I decided to go back. My dog is happy too! I know where I'm going in future.
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July 2022 by Sasha and Rachel
These are such difficult times for everyone, especially Veterinarian Hospitals. They are often short staffed and over worked, trying to deal with frantic pet parents and doing their best to be compassionate, even when people are nasty. I appreciate the care the vet techs, veterinarians and receptionists have given to our sweet babies this week.
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June 2022 by Jo Robinson
Amazing experience Thursday as a walk-in new patient (we called ahead). Our sweet Lucy had an icky ear and we were so worried. The staff were so nice and skilled and the facility overall experience was great. Thank u ?❤️?
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May 2022 by Thomas H.
Great doctors on staff, bad experiences with administrative staff and overpriced service. Only office in SF, ready to take emergencies. Waiting times for the walk-in clients can be unreasonably long.
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April 2022 by Ionela D.
They are always able to fit us in. I went today, Saturday, right before their break and the receptionist accommodated my little dog for a wellness exam and I was able to get his prescription refilled. Dr Martinson and Patti were very sweet and caring with Little Man. Thank you guys so much, really appreciate it.
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April 2022 by Carol M.
I have been bringing my 14 yo standard poodle to Smith since we moved to Santa Fe 5 years ago and have always been happy with their service. I recently took her for two of the many subcutaneous cysts that she develops which had become ulcerated and were causing her pain. I was worried because in the past I had been told that it was unlikely that they could be operated on because of her age. I took her just hoping that we could do something to make her more comfortable. Dr. Wendy Duran was wonderful. She was willing to give excision a try. Two weeks + later. Leela is a new dog!! She healed beautifully (after some iffy days post surgery) and making her comfortable with her pain meds rather than trying to prolong her life has given her a new lease on life. She is her old self. I can't thank Dr. Duran enough.
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April 2022 by Cranky Cat
I had never been to Smith’s veterinary Hospital before but I had an emergency with my puppy. I drove right over and checked in even though I was a new client. They were very helpful and I’m going to change from the vet I’ve gone to for 10 years to Smiths. Very happy with her care and response.
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March 2022 by Hollis W.
It's with great sadness that I report that Smith Veterinary Hospital, once a reliable, caring place to take my pets for care, has just. . . completely gone downhill. Smith is a walk-in vet, so you know you're going to wait your turn. But recently, since I have a new puppy in need of regular shots, I've had to go several times. I've waited two hours; 30 minutes (which In think is totally reasonable);and two and a half hours-- without ever getting in! I've tried calling in advance and asking how busy they are, and each time hearing that they are overwhelmed with emergencies: "Come another day." I've shown up 15 minutes before opening to find a line of 20 people outside. Once upon a time I could expect professionalism, a reasonable wait, and great vets (thank you, Dr. Andrea Trujillo! please start your own animal hospital!) but now realize I have to find a vet with appointments. I work for a living and can't afford to give away my billable hours to sitting in the parking lot -- not to mention my dog's stress. So long, Smith. I'm sure I'll be there sometime, if my dog ever needs emergency treatment, but in the meantime, I'm finding another vet.
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March 2022 by Letizia R.
My dog started having severe seizures last night. I called Smith's and let them know that it was a life or death emergency and I'd be there in 20 minutes. I was told not to bother because they are closing in 10 minutes and nobody would be there.... I was told to go to Albuquerque (which would be an other hour further south. He died last night.
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February 2022 by Natalie Marione
Horrible experience. We were the fourth ppl here, extremely over charged for a “new pet fee” that increased three times the fifteen minutes it took them to check my dog in that i was told was literally just to put her in the system and then I was the fourth person in line 15 min BEFORE open time, but literally watched EVERY SINGLE PERSON (close to 20 people/pets) who checked in after me, (even an hour after I had been here they checked in and in two minutes are seen), get seen before my dog.
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December 2021 by Alison G.
Ever since they did away with scheduled appointments, this place has become impossible. You simply cannot see a vet for any reason without waiting hours -- something I just can't afford to do with a full-time job. My dog also never sees the same veterinarian twice, and this has resulted in conflicting recommendations for her care. A truly inexcusable business model designed to maximize cash-flow at the expense of pet care and customer convenience. Avoid. We will be changing vets as soon as we can find another to take us.
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December 2021 by Mika O.
Horrible horrible veterinary hospital. My dog has been a patient of Smith's for years, 13 to be exact. Service started going downhill a few years ago. Last night, my 13yr old collie mix had what we believe to be a stroke. She was frantically pacing in circles, extremely disoriented and excessive panting and drooling. We called Smith's, begging them to get her in. It was 7:15pm, and they were open for another hour. The very rude girl who answered the phone told us that there was no way they would see my dog because they were closing soon (IN FORTY-FIVE MINUTES!!!!). I begged and she rudely told me to wait until morning. My dog started having grand mal seizures a few hours later, and after a painful night full of suffering, she passed away at home this morning. All I have to say is this, shame on you Smith's Veterinary Hospital. You should be horribly ashamed of yourselves. The only thing this "animal hospital" cares about is making money. They do not care about you, or the animal that you love so dearly. Please find a more reputable vet who will care for your animal like they matter, because they do not matter to Smith's.
