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August 2024 by Anne May
I have been a customer for over 10 years. The service has always been excellent and timely. I have nothing but praise for Smart Motors!
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May 2024 by Pamela Crane
I have been using this shop for years. Solved a mysterious AC issue two others could not. Never try to upsell or claim something needed that isn't. Prices are fair and reasonable.
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January 2024 by R W.
These are the sob pros. They're very knowledgeable, honest, and will take care of you.
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July 2023 by Colin Bulman
Jim is great and very experienced. Patty has always been super rough around the edges and not pleasant to interact with until just recently, when my Saab bit the dust. It's a fair business, run with dignity and respect, but if possible avoid interacting with Patty. They also rarely, if ever, pick up their phone after 11:30am, so keep that in mind.Jim is the only reason this post has 3 stars, otherwise I'd give it 1 at best.
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September 2022 by David Mittle
Always professional and always friendly. I have the utmost confidence that Jimmy will do what is needed to keep my Saab running tip-top (and nothing more) and at a fair price.
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February 2022 by MoniDave M.
I brought my them my Saab 9-3 TWICE to have multiple problems remedied. It needed a new computer for one. It needed the key re-programmed. Neither of which is mechanical. Both are technical fixes. A computer, the right software, and some IT expertise could easily solve the major issues with my car. The car only has 120,000 miles. Interior is immaculate. Paint, body and convertible top are equally in great condition. I asked that they do whatever it takes, NO MATTER THE COST to get it back on the road again. The car holds sentimental value to me. Twice I was charged for diagnostics and twice my car was rejected for service. I still don't understand why they wouldn't fix it. Either they don't have the knowledge, they don't have the technical expertise, they are too busy (only one mechanic), or I wasn't the right color. Whichever the problem, none could be the better. On top of all of that, they left my car a disaster. Interior panels and parts were removed and thrown throughout the car. Wires were tangled and hanging out everywhere. The door speaker was hanging from the door. Complete mess. I had my car towed to Albuquerque to a real mechanic with technical expertise, and within a couple of hours my key was programmed, and a new working computer was installed. They even cleaned up the mess made by Smart Motors. If at all possible, take your Saab the extra 55 miles to Albuquerque. There are no Saab mechanics in Santa Fe.
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September 2020 by Legendary Dream
BEWARE STAY AWAY - rip off - and don't own a Saab - there is a huge reason you don't see these on the road. They break down all the Time, and very expensive to fix. Thats the only reason they are in business.
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September 2019 by Spain H.
Unethical, rude, ripoff. I paid these people to give me a diagnostic and help me figure out what was wrong with my vehicle. I told them if they needed to they could remove my seat to see if it was the fuel pump. And for them to fix the hood cable. They removed the portion of my hood that keeps it closed and didn't replace it leaving a wire hanging out of the hood dangling down the front of the car. The woman in the front was unprofessional, rude, and frankly nasty. They didn't even put the plastic moulding or seats back after they opened it up. The carpet was pulled back and not replaced. Woman in front literally said my "car was a piece of crap". Still back to square one even after paying these people. No idea what's wrong with the car. And they gave me no idea what it could be either. Nor offered me any idea where else to go. They refused to do the work my car needed and said I should just tow it to a junk yard. I called up another mechanic and he verified I was correct in the first place and it was indeed the fuel pump. Which they said it would be hours of diagnostic work to figure out. I would never have taken my car to them if they weren't the only ones in the state available other than Jeff's Saab shop. Not to mention they said they called me multiple times, which is unverified. I even called the cell phone company to verify. They also responded to this same review on google reviews stating my car was picked up for salvage when it was not. And said they fixed my hood cable when they did not and claimed they added five gallons of gas. We drained out one gallon.
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August 2019 by Spain Hotovec
Unethical, rude, ripoff.
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November 2018 by pawpaw bandit
I'm new to Santa Fe and I'm a Saab 900 guru - I've owned several Saab 900s - I'm in the Saab community - I tried to call repeatedly and got no answer - left a message - got a call - no answer - drove out of my way to make an appointment - they asked me to leave the car all day Monday - get back Monday with a list of things to look at and work on - oil, coolant flush, check power steering leak, check fuel delivery symptoms ( typical maintenance on 900 classics) - finally, the woman gives me a bunch of attitude about giving her a list and says "do you want him to check out the whole car"....and I basically say, not really - I want to stay on a tight budget and just do the things on the list - and SHE REFUSES to help me - and tells me I should see somebody else in Santa Fe, who's contact info she doesn't have. I also just got a really negative / attacking vibe from this shop. I'll be doing the work myself, thanks for nothing. Is it even legal to refuse to work on somebody's car just because you don't feel like it?
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October 2018 by bo diddley
I'm new to Santa Fe and I'm a Saab 900 guru - I've owned several Saab 900s - I'm in the Saab community - I tried to call repeatedly and got no answer - left a message - got a call - no answer - drove out of my way to make an appointment - they asked me to leave the car all day Monday - get back Monday with a list of things to look at and work on - oil, coolant flush, check power steering leak, check fuel delivery symptoms ( typical maintenance on 900 classics) - finally, the woman gives me a bunch of attitude about giving her a list and says "do you want him to check out the whole car"....and I basically say, not really - I want to stay on a tight budget and just do the things on the list - and SHE REFUSES to help me - and tells me I should see somebody else in Santa Fe, who's contact info she doesn't have. I also just got a really negative / attacking vibe from this shop. I'll be doing the work myself, thanks for nothing. Is it even legal to refuse to work on somebody's car just because you don't feel like it?
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September 2018 by Roberta Romero
The staff is beyond rude and unprofessional I don't recommend this place to anyone
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September 2018 by Alexander Cusick
This is by far the worst shop I have ever dealt with. I'm serious, I never leave reviews but this was a ridiculous experience I had with these people. They are evil, another person said this in one of the reviews and he is absolutely spot on. I have owned quite a few Saabs and Volvos and have dealt with many specialty shops. This guy is a hack. He is the most disrespectful shop owner I've ever talked to. His wife who runs the counter is extremely rude and unprofessional. I towed in my 9-5 for a coolant leak, it had also been overheating even with coolant in it. Mice had gotten into it over the winter but I cleaned pretty much all of that stuff out before towing it. She called and said he bypassed the leak and to come get the car out of their parking lot, he didn't want to work on it because mice got in it. He charged me $100 for a used battery. I got a ride - I live an hour away - and drove it out of the lot. Car cranked very very slow - battery was not good at all. Car overheated in a few miles of pulling it out of his shop. Was on highway, put it in neutral and shut motor off to coast to stop. Battery died almost immediately and my lights turned off going about 60 on highway at NIGHT. I am serious. Thank god no other car were right by me. I have no electrical issue, alternator is fine. He will not take responsibility for any of this. Got a 3rd ride down there and changed thermostat on side of highway, put in NEW battery I bought, cranks and runs great now. Thanks to myself. These people are unethical in their work, ripped me off and left me stranded. Took no responsibility whatsoever. PLEASE do not go through this yourself.
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July 2018 by Savannah G.
check out the other entry for this business, they do an excellent job attending to saab customers! if you are fortunate enough to be in the area and have a saab car, seriously protect your investment and take it to smart motors! I am currently out of state and called for some advice and got excellent attention despite the fact that I may not be able to bring them business immediately! that is excellent customer service, if you are looking this business up you don't need to look any further you have found your mechanic!
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September 2017 by andrew fedorowski
Probably the best Saab service shop in New Mexico.
