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July 2023 by Barry Brown
The hands down BEST glass company in Santa Fe! I have challenged these folks multiple times with difficult tasks and every single time they completely nailed it! The staff is amazing, prices are competitive, I recently challenged them with drilling holes in the bottom of glass bottles and to my surprise didn't break any of them, Bravo folks!
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July 2023 by Cody Matthews
I highly recommend this business! Not only friendly and very knowledgeable but very fast!! I will use these guys for all my future glass and mirror needs!!
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August 2022 by alvaro chavez
Dont use this company This place is so bad they always start problems with all the customers and employees look at the reviews I got fired because I didn't allow them to treat me bad or talk down on me this company is horrible after I was underpaid as well and I got promised mach pay to my old job you get what you pay for you want good workers treat them right
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June 2022 by S. S.
Definitely not recommended. A waste of your time. They came out to bid on a specialty window. We waited more than a week for a bid. Called and emailed several times. No reply, no response. Totally unprofessional.
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March 2022 by Victor L.
If you decide to do business with Santa Fe Glass and Mirror (SFGM), be sure to get a detailed description in writing of what you expect to receive. If not, be prepared to be forced to accept and pay for a glass product that you would not want in your home at any price and be told it was what you ordered. After three satisfactory purchases at SFGM, I ordered a tempered glass for a table and was given a written estimate for a "41 x 23 1/4, 1/4 oval shaped glass, flat grind" at a price of $245.65. The glass SFGM delivered had an edge that was wavy like a potato chip, not uniform, not symmetrical and not respecting the oval dimensions promised. When I filed a Federal Fair Credit Billing Act dispute through Visa, SFGM made up a story to say I was told the glass would be handcut and that it would not be symmetrical. As a result, my dispute was denied and I was left with a $245.65 charge for something totally unusable. If you try to buy local, like me, despite being able to purchase online and delivered to your home for a fraction of SFGM's price, I recommend staying away from this business!
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February 2022 by Victor L.
If you decide to do business with Santa Fe Glass and Mirror (SFGM), be sure to get estimates in writing that include all details of what you expect to receive. If not, be prepared to be forced to accept, and pay for, a glass product that you would not want in your home at any price and to be lied to by the owner and told it was what was verbally agreed. After three satisfactory purchases at SFGM, I ordered a tempered glass for a table and was given a written estimate for a "41 x 23 1/4, 1/4 oval shaped glass, flat grind" at a price of $245.65. The glass SFGM delivered had an edge that was wavy like a potato chip, not uniform, not symmetrical and not respecting the oval dimensions promised. When I filed a Federal Fair Credit Billing Act dispute through my Visa card, SFGM lied to Visa to say I was told the glass would be handcut and that it would not be symmetrical. As a result, my dispute was denied and I was left with a $245.65 charge for nothing. If you try to buy local, like me, despite being able to purchase online and delivered to your home for a fraction of SFGM's price, I recommend staying away from this business!
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September 2021 by Riley Evans
OUTSTANDING!!!!I went to see if I could get a fireplace window duplicated; I took my glass in and they had measurements and information down very quickly. Turn around time was fast!!! The expertise and customer service was remarkable. You can really tell the owner and his team care about their customers and the service they provide.Highly recommend these guys!!!
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August 2021 by Tamar H.
Our shower door was failing and we were able to get the repair we needed with short turnaround time. Roger took our call and was very understanding with our scheduling needs -- despite how crazy busy they are these days -- and was able to fit us in since they were already in the area. Vernon and Jaime who showed up to do the work were very courteous and did a professional job. We are very happy with the job they did and will call them again next time!
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August 2021 by Susan C.
ridiculously shoddy work screening that fell apart within the hour.
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July 2021 by judy roybal
We've had all our screens done for our windows they do a professional job and quick very reasonable place
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June 2021 by Joe S.
All good. Went in with a small job related to installing a portable air conditioner. Roger (the owner) suggested refinements to my idea that saved me money and improved the result. Their part was done very quickly.
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June 2021 by TitusLivy777
Very happy with the work Santa Fe Glass & Mirror did for me. I'll definitely consider them for any future work.
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May 2021 by Renee G.
BEWARE! Horrible experience. Orders are prepaid but if cut incorrectly, they will not stand by their work. They want another full payment up front before another Attempt is made. Owner’s son didn’t care if business was lost- big or small. Awful awful work and experience
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April 2021 by Mara S.
These idiots couldn't finish a job to save their lives. I've called numerous times to get an estimate for a project and each time they've screwed up a new part - lost the list of dimensions, put the wrong name on it, lost the entire order of information. They can't make their mind up about whether they *must* have dimensions from me or if they *must* come measure it themselves, not that they'd ever get that far because no one who answers the phone (which is a different person every time) can handle scheduling, they always forward you around the office until finally someone says the guy you need isn't there and they'll call you back. The only time I've ever actually gotten a call back, they didn't leave a message, and when I returned that call they had no idea who I was out what I wanted. It's unfortunate, because the first person I talked to seemed competent, asked the right questions, got all my information, but then...crickets, no further action. Don't waste your time with them.
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September 2020 by jack dunn
I have used Santa Fe Glass and Mirror a number of times for my home in rental properties. The owner of the company, Roger, is a very friendly, technically skilled, and customer oriented business owner. this company also owns a proprietary product which keeps your glass shower doors from spotting. This product keeps your shower doors looking new for many years. I would not hesitate to recommend him for commercial or residential properties and I will continue to use him. He stands behind his work. Jack
