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November 2023 by Beth S.
Parked my RV very far back in the parking lot. Hadn't even made it into the store yet and security came banging on the side of my RV. As soon as I opened the door, "You can't stay here overnight! No overnight parking! You have to leave immediately!!" There was no "Hi. Are you shopping or were you planning to stay overnight?" or any friendliness or any conversation, just yelling. Had arrived, taken the dogs out after a long drive, rested a moment (my mother is 86), was making a shopping list, and BANG! BANG! BANG! So unnecessary. Needless to say, we left and shopped elsewhere. The security guy even said to be sure to take care of that poo bag just under the RV--as if I picked it up and bagged it just to leave it in the parking lot. Like I said, we hadn't had time to finish our shopping list, much less unlock the basement (on the way in to shop) to store the poo bag. I understand if an establishment doesn't allow overnight parking. I have no tolerance for low-class rudeness and erroneous assumptions. We already had other overnight plans about a mile away. We ended up spending our money about a mile away also.
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October 2023 by Donn D.
Swung by with my dad to get him a Covid booster yesterday. The place was being overrun by barbarians at the gate. Hordes of entitled residents swarmed about like buzzing bees, lashing out at anybody who dared cross their path.They didn't have the booster shot available for at least four weeks, which wasn't their fault but I was kind of put off by the sheer scorn dripping from the pharmacy techs voice as she told me good luck with that after I suggested we try CVS.
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August 2023 by Blessed AI
Tried for the first time today. Dismissive attendant. I'll switch back to Walmart on Cerillos. At least they don't treat you like filling your prescription is an annoyance.
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July 2023 by Hailey J.
Saw this and was surprised to see someone like him working for sams club. Imagine having a thief working for you? Embarrassing!! Imagine not paying yet has a job??
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June 2023 by Rick Allen
Friendly, efficient, professional staff. Good prices!
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May 2023 by Davdaleader M.
I had a flat tire on my way to Dallas from Santa Fe, NM. When I got back to Santa Fe, the Tire Team at Sam's Club was amazing. I was in and out in about 45 minutes on Thursday, May 18 - 12:10 noon - 12:45 pm. Great service from these young men in the department. Great Sam's Club perk to have free tire repair. The screw or nail puncture was repaired. Nice. Dave in Santa Fe, NM
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March 2023 by L L.
Santa Fe and ABQ Eubank are by far the worst in Customer Service or relations. Just as bad, is the horrible crap food selection. Barely any organic products, none in Dairy. There is no Costco in Santa Fe which encourages Sam's to be this bad. Sam's ABQ makes up their own return policy without being able to prove it. Sign says if not satisfied bring it back with posted exceptions. ABQ says 14 days. The manager and staff all wear and behave gangster. Rude, ignorant.
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February 2023 by Michael M.
I am updating my review of January 18, 2023. I am changing my one-star review to a 3-star review. Let me explainMy previous review was sent to the Sam's Club complaint department, the Better Business Bureau, the New Mexico Attorney General's Office, and the Federal Trade Commission. At the bottom of each complaint, I put the initials of the other groups and agencies that received the same complaint. After sending my complaint to Sam's Club Complaint department with the various other agencies listed at the bottom, it got the attention that I was looking for. Now keep in mind, I tried to use management at the store to solve this issue, but they refused. With my complaint sent to corporate, the person was very helpful. She sent a copy to her superiors and to the store manager. The store manager was to contact me within 2 business days. Since he did not do this, I contacted the complaint department again and they got on it. I received a call from the store manager the following day. He was pissed and argumentative. After some time of this, I took the conversation away from the argument and to the solution that I wanted. I got him to agree with my demands of allowing me to return the defective tire and had the rest of my tires prorated and had the credit applied to the purchase of the new set of tires. The people working in the tire department had changed their tune and were nice and accommodating. Yet, they reiterated at the end that defective tires were the customer's problem and that returning them in the case of being defective was not an option.The manager did not like eating crow, but he did not have a choice. My choice to send a written complaint to corporate and the other organizations did the job .
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December 2022 by Solis Lujan
Strange but true, Sam’s Pharmacy is the best. Great service, helpful Pharmacists, counter help exceptional and great attitude. Very short wait time if any. Pharmacist have been therefor years, no constant turnover.I give them a 10.
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December 2022 by Christopher B.
They can't keep enough employees because if an employee wants to stay home sick they get penalized. So you wait in line forever right in front of the exit and then they still make you wait in another line that goes super slow just to get out the door after you've paid. Selection is poor and the gas station is another disaster.Let's just say I am not proud of the person I became at the exit. One person to check receipts after I just waited in line for 15 minutes for 7 items. There was a problem with the receipt in front of me so I tried to go around, waving my receipt. The chica literally cart blocked me. I told her she could not trap me in there. The older gentleman having an issue with his receipt told me to be patient. I replied "believe me, I have been patient"It is quite affirming to read the other reviews here. It truly makes me wonder how people can live here. Corporations like Sam's and the Walton family are just trying to suck everything out of us all.
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October 2022 by Gerald Sisneros
Isaiah is the most helpful pharmacist in Santa fe
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September 2022 by Gary G.
What a bunch of assclowns work here. If you want to pay with cash be prepared to wait and wait and wait. Currently there are 12 people in line in front of me. Only 1 register accepts cash. Oh and the cashier is a minor so she needs a supervisor to ring up alcohol. No I don't want to renew my membership!
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September 2022 by I
Good people work in this pharmacy pharmacists and technicians. I use this pharmacy at Sam’s club on rodeo road and I know all employees for many years. Appreciate their work, knowing their patients. They help in window and by phone. I never had any issues.
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June 2022 by Cindy
Always helpful and friendly.
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May 2022 by John McGiffin
Tried to discuss moving my rx but they would not listen to me and messed with my rx when I asked them NOT to. This has led to a horrible fluster cluck of me trying to get my medicine before I run out and potentially die.Fun.They were less than helpful here.
