-
December 2023 by Rainy D.
I went here to buy one item and ended up with three. I rang myself up (as Sam's club refused to hire more people and wants to make it as difficult as they can for customers) there is ALWAYS a long line to have your receipt scanned. Always. There was only one person checking receipts and the line was backed up all the way to their pharmacy. One of the three items I purchased was a rotisserie chicken that came out fresh. It was burning my wrist as I held it. I took my receipt in hand and walked around the line as I paid and have the proof. I was then stopped by a security guard having a power trip. Apparently, it's "company policy" to have your receipt scanned. Cool, so I pay for my items AND a membership, and then am treated like a thief for the items I rightfully paid for when I have the proof in hand. He told me that he would not let me pass him. I told him off and went around to Guest Services for a refund, where he FOLLOWED ME to make sure I wouldn't walk out the front. Pathetic. I had 3 items WITH a receipt. Aren't there more important things to worry about, like, I dunno, people actually stealing? I refunded my purchase and talked to a manager, who clearly didn't care because it's "company policy". I showed her the burn marks on my wrist and told her I would not wait 10+ minutes in a line when I purchased my items. She didn't care. My membership was actually due for renewal the next day and my husband and I were talking about renewing it. Hah. Never again. I told the manager as well and she just said "that's fine". I'll take my business to Costco, where they actually have the right amount of staff instead of stretching their employees thin out because they are greedy. While Costco does have a similar policy, they are well staffed and the line to have your receipt checked is never 20+ people long. Plus, their bathrooms aren't disgusting lol. This might be the worst established business I have ever walked into.
-
November 2023 by Beth S.
Parked my RV very far back in the parking lot. Hadn't even made it into the store yet and security came banging on the side of my RV. As soon as I opened the door, "You can't stay here overnight! No overnight parking! You have to leave immediately!!" There was no "Hi. Are you shopping or were you planning to stay overnight?" or any friendliness or any conversation, just yelling. Had arrived, taken the dogs out after a long drive, rested a moment (my mother is 86), was making a shopping list, and BANG! BANG! BANG! So unnecessary. Needless to say, we left and shopped elsewhere. The security guy even said to be sure to take care of that poo bag just under the RV--as if I picked it up and bagged it just to leave it in the parking lot. Like I said, we hadn't had time to finish our shopping list, much less unlock the basement (on the way in to shop) to store the poo bag. I understand if an establishment doesn't allow overnight parking. I have no tolerance for low-class rudeness and erroneous assumptions. We already had other overnight plans about a mile away. We ended up spending our money about a mile away also.
-
October 2023 by Donn D.
Swung by with my dad to get him a Covid booster yesterday. The place was being overrun by barbarians at the gate. Hordes of entitled residents swarmed about like buzzing bees, lashing out at anybody who dared cross their path. They didn't have the booster shot available for at least four weeks, which wasn't their fault but I was kind of put off by the sheer scorn dripping from the pharmacy techs voice as she told me good luck with that after I suggested we try CVS.
-
October 2023 by Jeremy Tellier
This samsclub is ridiculous I called ahead to do see about parking over night they said yes. with in 5 minutes of parking security parked right by us both families went in the store to shop about a hr or so the manager came out with an attitude. Then security came back and said we have to leave now. Both families have membership and have been shopping store is open how can you make people leave that spend money here on a regular and are not doing anything wrong!!!! -5 stars for ignorance!!
-
July 2023 by Hailey J.
Saw this and was surprised to see someone like him working for sams club. Imagine having a thief working for you? Embarrassing!! Imagine not paying yet has a job??
-
May 2023 by Davdaleader M.
I had a flat tire on my way to Dallas from Santa Fe, NM. When I got back to Santa Fe, the Tire Team at Sam's Club was amazing. I was in and out in about 45 minutes on Thursday, May 18 - 12:10 noon - 12:45 pm. Great service from these young men in the department. Great Sam's Club perk to have free tire repair. The screw or nail puncture was repaired. Nice. Dave in Santa Fe, NM
-
March 2023 by L L.
Santa Fe and ABQ Eubank are by far the worst in Customer Service or relations. Just as bad, is the horrible crap food selection. Barely any organic products, none in Dairy. There is no Costco in Santa Fe which encourages Sam's to be this bad. Sam's ABQ makes up their own return policy without being able to prove it. Sign says if not satisfied bring it back with posted exceptions. ABQ says 14 days. The manager and staff all wear and behave gangster. Rude, ignorant.
-
February 2023 by Michael M.
I am updating my review of January 18, 2023. I am changing my one-star review to a 3-star review. Let me explainMy previous review was sent to the Sam's Club complaint department, the Better Business Bureau, the New Mexico Attorney General's Office, and the Federal Trade Commission. At the bottom of each complaint, I put the initials of the other groups and agencies that received the same complaint. After sending my complaint to Sam's Club Complaint department with the various other agencies listed at the bottom, it got the attention that I was looking for. Now keep in mind, I tried to use management at the store to solve this issue, but they refused. With my complaint sent to corporate, the person was very helpful. She sent a copy to her superiors and to the store manager. The store manager was to contact me within 2 business days. Since he did not do this, I contacted the complaint department again and they got on it. I received a call from the store manager the following day. He was pissed and argumentative. After some time of this, I took the conversation away from the argument and to the solution that I wanted. I got him to agree with my demands of allowing me to return the defective tire and had the rest of my tires prorated and had the credit applied to the purchase of the new set of tires. The people working in the tire department had changed their tune and were nice and accommodating. Yet, they reiterated at the end that defective tires were the customer's problem and that returning them in the case of being defective was not an option.The manager did not like eating crow, but he did not have a choice. My choice to send a written complaint to corporate and the other organizations did the job .
-
December 2022 by Christopher B.
They can't keep enough employees because if an employee wants to stay home sick they get penalized. So you wait in line forever right in front of the exit and then they still make you wait in another line that goes super slow just to get out the door after you've paid. Selection is poor and the gas station is another disaster.Let's just say I am not proud of the person I became at the exit. One person to check receipts after I just waited in line for 15 minutes for 7 items. There was a problem with the receipt in front of me so I tried to go around, waving my receipt. The chica literally cart blocked me. I told her she could not trap me in there. The older gentleman having an issue with his receipt told me to be patient. I replied "believe me, I have been patient"It is quite affirming to read the other reviews here. It truly makes me wonder how people can live here. Corporations like Sam's and the Walton family are just trying to suck everything out of us all.
-
September 2022 by Gary G.
What a bunch of assclowns work here. If you want to pay with cash be prepared to wait and wait and wait. Currently there are 12 people in line in front of me. Only 1 register accepts cash. Oh and the cashier is a minor so she needs a supervisor to ring up alcohol.No I don't want to renew my membership!
-
May 2022 by Deborah V.
I was so impressed with the kindness of the workers as well as the great prices. It is by far cheaper to shop here than regular grocery stores. The price of the membership paid for itself on the first visit.
-
January 2021 by Jacob D.
I really love this location! Went the day after Xmas to buy some groceries for my mom and the store was practically empty (customer wise) & fully stocked! Very clean, easy to move around and no crowds! Cashier was very friendly and no waiting in line and this was late afternoon.
-
November 2020 by Monica V.
This is the only bulk item warehouse within an hour's drive for me, so this is where I do a lot of shopping. Masks are required and lines to enter and check out can be long, but that makes for easier social distancing. The selection inside is decent and I don't have any complaints, but I haven't yet utilized the order online and pick up service. This is because a lot of items show as out of stock, like paper towels, but I was able to grab one of the last packs during my last visit.
-
November 2020 by Allana M.
Santa Fe, NM Sams ClubI am a person with a suppressed immune system and put an order online for pick up for a birthday gift for a family member I am visiting for today. As you know, drive up, open you hatch, they put the order in and you drive off. When I returned to my family's home (I am a visitor to this store). The box (insta pot) was beat up. Every corner was beat up, no handle and even the protective styrofoam was cracked. I can not believe this worker thought it was ok to bring this out for a pick up order. I called the store, no answer. I called the main customer service talk to a rep and then a supervisor. The supervisor was a kind man RJ. He put us on a 3 way call with a manger named Karen. During the conversation I think Karen forgot that the supervisor was still there. Karen rudely kept interrupting me and just plain rude. Karen offered me a $10 gift card and told me I HAD to come into the store for a return on an item I got at pick up area. AND HUNG UP THE PHONE ON ME. It is encouraged that people with suppressed immune systems shop on line and do pickups. Santa Fe I know is back to Covid restrictions. So WHY WOULD KAREN THE MANAGER MAKE A CUSTOMER WITH A SUPPRESSED IMMUNE SYSTEM STAND IN LINE WITH 40 people to return an item that was damaged from minute one. All I wanted to do was go back to drive up. Have them swap the damaged product for a new one. Simple solution for a customer with my health issues. KAREN I AM SORRY YOU WERE HAVE A BAD DAY. I OWN A RETAIL COMPANY AND IN A MILLION YEARS I WOULD NEVER HANG UP ON A CUSTOMER AND OR RUDELY NOT RESOLVE THE SOLUTION.
