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August 2023 by Abie Montoya
Great atmosphere, upbeat owner, quick service ??????
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November 2021 by jamie breaux
I love Cinda and Gloria they always come through for UPS!
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October 2021 by David Funderburk
This was the best experience ever dealing with a rental truck!!!! Maria and her husband Joel were the best!!!!!! They picked me up at the airport and had me on my way within 20 minutes flat!!!!!!!
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October 2021 by Rolando Trevino
Great experience, great service. Will definitely do it again..
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September 2021 by Mike Gonzales
Great people! There prices are great and there service is excellent. They take good care of you making sure you have what you need.
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September 2021 by michael hyatt
Superb agency!
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May 2021 by Christopher Kelly Sr
They were very thorough and accommodating. They also help me load my Harley-Davidson and gave me to strap it down
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February 2020 by Tony Chavez
Great customer service
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January 2020 by gabriel rios
Great customer service. Clean office and clean rentals.
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October 2019 by Tammy Lavalle
No issues at all. (We drove 2 trucks from New Mexico to Mississippi. ) Highly recommend.
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August 2019 by Maddy Goodyear
The lady that owns this place is obnoxious - dealing with trying to collect money from vendors in front of clients trying to rent trucks from her. If she spoke to me in the manner she spoke to them, well lets just say she lacks professionalism and grace. Her demeanor travels down to the line level staff as Ray (gentleman whom checked us in) was horrible to deal with. He wasn't even looking at me and mumbled something under his breath, I of course, didn't respond as he was looking the other way and I had no way of knowing he was addressing me. Needless to say when I didn't respond he barked at me....NAME. Ok, then after providing my name the "service" went further downhill. Honestly, I would go with u-Haul or another company unless you feel like being treated like dirt and you like feeling like you were kicked out the door. I will contact corporate Penske company regarding my experience here as per other reviews that is the only way anything seems to be addressed.
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April 2019 by Alexander Pertusini
Ended up being a great rental
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April 2019 by Michael Smith
Helpful staff and great service.
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April 2019 by John Peter
Ridiculous service ! Condescending owner that wants to be right all the time
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October 2018 by David Ellison
Go to a different Penske location for your truck needs in New Mexico! We rented a truck for a long-distance, one-way move to New Mexico. As the drop-off (Santa Fe) was not open on Sundays, we were told the drop-off procedure which we followed to the "T". However, we still awoke to a $40+ charge the following morning for fuel that evidently needed to added. Well, we'd had a LOT of experience fueling the truck over the previous few days and knew that the nozzle actually has to be removed from the tank and the fuel "shot in" to the tank to get it totally full. We did this to the tune of also covering ourselves in Diesel fuel!! If there is a way to add even more fuel than this crazy procedure, that MUST be explained to the customer upon pick-up!! Not only is charging for fuel on a vehicle displaying "Full" borderline unethical, the actual fueling process is very inconvenient if not downright dangerous!! Also, upon complaining about this situation at the local Santa Fe location, we were not given any recourse until we called Penske Corporate directly from the Santa Fe office and then, suddenly, we were able to speak to the independent Albuquerque main location to air our complaints. So, this seems to be a fairly common occurrence and I can't believe Penske Corporate allows this independent outfit to service their customers!!
