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February 2024 by Joyce Wiggins
I went to Metro PCS on 103 Airport Rd. because the screen on my phone was frozen. The young man said that I had a virus from apps on my phone. The same thing happened the next day. When I went back to try to get it fixed the young man was arrogant and nasty. He said that I didn't know how to use my phone and that I should get a flip phone. He was insulting me. He was rude and needs to be fired.
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March 2023 by Max
Very good service, Joseph helped a lot
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February 2023 by Efran “Frenchy” Valencia
Payed my phone bill in record time
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November 2022 by Hey It's Me
Saved time and headache by coming in and getting help from a very kind associate. Grateful for friendly human interactions. Keep smiling!
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January 2022 by Annie S.
I am absolutely horrified by the customer service at this location. I have been a T-mobile customer for about 13 years and this is the first time that I can truly say I may completely leave this organization after dealing with the staff members at this location. They treated me so horribly that I can't even put it in to words. All I went in to the store to do was activate the SIM card on my new device. They refused to do it after an hour an a half of waiting patiently. I then proceeded to call customer service when I saw they truly were not going to assist me regardless of the information I provided and that's how I got my service onto the SIM card. As an African American woman this experience was more traumatic, because they proceeded to ostracize me and laugh amongst themselves when I began to question why they wouldn't assist. I am absolutely horrified by this experience. Frankly I would advise a serious investigation into the code of ethics within T-mobile and see if the individuals at this location are meeting even the minimum standards.
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August 2021 by Michael D.
I live in Santa Fe, New Mexico and the service here is inferior at best. T Mobile customer service was great at first and very diligent about getting my service to work better and kept recommending different phones to try over the course of 6 months. When it was finally obvious that it was not the phone that was causing the problems (after trying 4 different phones), it was the carrier, I left and they were great about it until 2 months later I started getting bills that made no sense. They charged me for 2 of the phones and never told me and also charged me for the booster they sent me even though when I asked them if there was anything else I needed to do to terminate, they said no. Hence, 2 months later, I received a two invoices totaling $900.00. I did not receive any guidance from them, even when I asked. It felt like I was dealing with a Used Car sales company rather than a reputable Cell phone carrier. Be careful what they promise vs. what they deliver. Their service was useless in the Santa Fe area. 30% of my calls dropped and 30% of my texts would not go through and I live in the downtown area.
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March 2021 by Sassi R.
I've been a T-Mobile customer for more than 15 years and have never had this bad of service or there the lack of. However my most recent trip to the store at 4056 Cerrillos Rd. was the worst experience I've ever had with T-mobile. I went in to buy 2 new I phones and an apple watch. The person I encountered was rather rude and disrespectful. When I asked any questions he'd just reply with go on you- tube as though he couldn't be bothered. Once he was done swiping my credit card and setting my phone up to start transferring. He went in the back. When he came back out he told me that he was being forced to go on his break. I asked if someone else would be helping me as I had a lot of questions being that I was switching from an android to an I phone. He simple ignored me and walked out. Now I don't know if his attitude was so condescending because we are seniors or if it was because we are a same sex couple. However what I do know is that this is not common practice for T-mobile. I am so very disappointed and embarrassed for this store. I also want to mention that no-one else offered to help I guess because they were helping other customers. Anyway I ended up going to the store on St Michaels to get all the help I needed. They were so helpful, courteous and patient, that they will be the store I'll deal with moving forward.
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December 2020 by Russell L.
T-Mobile' outsourced call center, costumer service phone line, and chat are a joke. Spent the first hour on the phone with someone that I could barely understand their English and who could barely understand me trying to upgrade my phone. After an hour, she had to pass me off to her "supervisor" who barely spoke English and made me repeat all the information I had just provided to the previous representative. It was like starting from scratch. After another hour on the phone with this guy, right at the very end when he was taking my payment info, he hangs up on me!!! He has my number, but do you think he called me back? Nope. I then went into T-Mobile on Cerrillos rd. in person, who of course would not honor the $500.00 discount that the other representative had offered (even though I had proof in the emailed transcript of our conversation). Thanks T-Mobile for the 3 hr waste of time that I'll never get back. Merry Christmas
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November 2020 by Mike R.
Great service! We had a very patient and knowledgeable employee named Alex. Very clean and safe feeling, thanks for helping us switch over from verizon.
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September 2020 by Me
Nice store, and nice people to help.
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August 2020 by James B.
Worst service I have ever had. Went in to transfer 5 lines from Verizon and wasted five hours. The salesman I had was hung over and apologized for it after running my credit 5 different times and using The f letter word over and over on front of my mother in-law stand next to me. They called over a second salesman that said he was going to give us hard numbers because the first salesman could not tell us what are monthly payments would be. After about 3 hours and still not giving Is a definite answer to how much we would be paying monthly I left my wife and daughter there cause I needed the restroom and could not use the restrooms at that facility because they said they did not have. REALLY! So when I returned they said that I had to pay $4000 and turn in my phones. And this was with their so called FREE iPhone 11 at this point I was done there is no free phone or free line. After speaking to the manager about the whole thing he just said it is what it is. What has happened to our customer service? it's all a monopoly for t-mobile. They will never have my business! I would give them a -5 if I could.
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April 2020 by LV C
Rude, rude, rude. I go to Cerrillos Rd. even though this location is closer.
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March 2020 by Hayley Waller
Everytime my Ive gone there with a problem ive come out with two more. Staff members can be pretty rude as well, although the managers are nice.
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January 2020 by linda hunt
i went in to Metro by tmobile 1/18/2020. I will never go into this store again. bad customer service from the Aaron. he was on the phone and taking to me at the same time. whos does that. i will never switch to metro. I hope management takes care of this problem or Metro gonna loose alot of customers
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September 2019 by Rubalo's channel
They never awnser there phone
