-
May 2024 by robert Luzzi
Dreadful experience. They take no responsibility for so much damage they did to my furniture. Sloppy moving crew. They hire contract labor who are not on their payroll and the contract labor takes no responsibility. A lose lose situation. Stay away!
-
January 2024 by Steve Tebbetts
I cannot imagine that our experience could have been better than what we received. From our perspective, Jim Mayton, Sales Manager and Estimator was the key. Kudos to Johnson Storage for having such a capable, friendly, knowledgeable professional to work with us, and for having such capable crews backing him up.
Jim Mayton was astounding in every respect. When we first met for an estimate, he was cordial and professional. He carefully detailed every room's content and talked us through how items would be handled - both about packaging and loading on the truck, then about delivering and unloading.
Next, we had concerns about timing of delivery because of proximity to Christmas. Jim worked with other members of Johnson Storage - from the president to warehouse supervisors to the potential drivers. He was able to arrange things so as to make delivery before Christmas as close to a certainty as can be done. We asked for a very difficult task, and it required an extraordinary effort, and Jim came through.
To wit, Jim was up front with us about delivery: we were told that there cannot be guarantees regarding specific delivery times because weather, traffic and accidents are out of anybody's control, and we understood that. So, while he set our expectations, he did everything possible to minimize this and it worked for us.
In addition, we lived on a tight cul-de-sac where a moving van could not fit, and Jim made the arrangements to have contents shuttled from our house to the truck.
While packing and loading, Jim came to our house to make sure all was going smoothly. Then, during and after delivery, Jim kept in touch with us by phone. He checked in with us during the delivery, then while truck was being unloaded, and finally after all was finished. After finishing, he then advised us on how we can dispose of the boxes, and how to handle reimbursement, should any items be found damaged.
Regarding packing and loading truck at our old home, we found the packagers and loaders to pleasant, hard-working, and fast yet extremely careful (they generously wrapped all items with plenty of packing paper).
We experienced the same upon delivery. All workers were pleasant, very engaging - asking us where to put each box (an entire truckload full) and dealing with our requested changes to box and furniture location with up-beat pleasure. All were very cognizant of corners and doorways, moving through and around with care.
In our new house, we have three floors, so negotiating stairs was required. Also, our furniture and boxed items were often quite heavy. I was amazed at how capable each crew member was at handling each item, navigating three levels of placements.
Our move was, in our opinion, a large, difficult one - both in size and distance (across-country move). Johnson did an outstanding job in every respect.
Finally, Jim Mayton went above and beyond our expectations in every way. Thank you, Jim! And thank you Johnson Storage. We certainly recommend you to everyone looking to move.
-
December 2023 by M. Taylor Goforth
These men were everything you'd want in a moving crew: Friendly, efficient, extremely helpful and attentive to details.
-
July 2023 by Hannah Keisling
Extremely satisfied with everything and everyone from the coordinator to the moving crews. They packed every item perfectly, nothing broken or damaged. They made moving a breeze!! Will use them again in the future without a doubt.
-
June 2023 by Stephanie Smith
Excellent service from Johnson Storage and Moving Company. Couldn’t have been better.
-
January 2023 by Heather Love
Wonderful, professional movers and lightning fast. Gabriel and Romolo were awesome to work with, I couldn’t be happier with the service they provided.
-
December 2022 by Linda Dirnberger
They are great people to work with and helped us with getting my uncle's stuff out of storage after he passed. Would recommend them.
-
August 2022 by Darius
Very Friendly Staff Nice Atmosphere Easy Loading
-
August 2022 by Sac Mart
Rude staff and unprofessional environment.
-
July 2022 by Angela Janko
Outstanding moving crew. Personable and fast!!! Best move ever!!!!
-
May 2022 by RM M.
The worst! Sloppy, careless packing resulting in breakage. An irresponsible company that should go out of business immediately.
-
March 2022 by Alan Bowers
Johnson Moving and Storage excels in care and communication. We were well served and suggest you may be as well.
-
February 2022 by Sandy Millican
Jim was a great move and storage coordinator and had to work extra hard to get final leg of move set up after we could finally ship furniture to new destination.?
-
January 2022 by Terry M.
This is not a company that I would recommend. When I found that items were missing and contacted them their response was: "You signed for the receipt of items and we can not help you." Yet they made it impossible to know what was missing by demanding I sign the receipt on the spot. I was supposed to know intuitively what was missing from 20+ boxes and a house full of furniture? I am 76 and have moved several times with no problems. If you value your possessions, I suggest you stay clear of these guys.
-
October 2021 by Karen Caretsky
Johnson Moving and Storage picked up my furniture and household belongings and were done in only 2 hours. We packed most household belongings. They packed a few large outdoor pots, mirrors and artwork. They worked very efficiently. Management could not give us a definite date when we would receive our furniture and household belongings. As such we had to cancel our vacation to Iceland. When United delivered our furniture the two delivery men said there would be another three men coming to unload. None of the three men showed up! It took the two men 8 hours to unload the truck. We felt sorry for them because they had to drive from New Hampshire to Maryland overnight for an 8:00AM pick up the next day. A few items were broken, and a night table was badly damaged. The bookcases were not put together, so there’s a big gap between the book cases. Overall we were pleased with the move but the price was more than we’ve ever seen before.
