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September 2024 by Matthew Callen
I went to Japanese Auto and Allen stopped everything he was doing to fix my vehicle so I could get back on the road. He had other cars on the lift that he was looking at and he brought them down to help me out right away. On a holiday weekend too!
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August 2024 by Madi W
Allen is a lifesaver! I woke up Sunday morning and my car started but there was no power going to steering, etc. I called him and he put me in touch with a reliable (and affordable) tow service who was able to get my car in a couple of hours. He evaluated my engine and found the problem then went above and beyond making sure it was taken care of. Even with a busy shop he was able to get me my car back in a matter of days. He also clearly explained all the recommended maintenance for the vehicle but did not push anything beyond fixing the acute problems I had. I'll definitely be going back when my car needs maintenance.
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August 2024 by Maff Caponi
I was driving cross-country when my Oil Temp light came on. He helped me out on a Sunday morning on 10 minutes' notice, and only charged me for the oil he used. Really nice guy, couldn't recommend more highly.
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July 2024 by Beverly Faulkner
Allen is the best ! Helped us get back on the road with our truck. Kept us informed each day and was friendly and kind.
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July 2024 by George Faulkner
Allen is great! While he doesn’t work on diesel trucks, he allowed us to park it on his driveway over the weekend and found a very good mechanic nearby who could do the job. He went way out of his way to help us out of a very bad situation. Love that guy!
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June 2024 by Erin Mooney
Allen is the best! He's generous with his expertise, and thoroughly explains the issues and their solutions. I trust him implicitly with my Honda Element and am so grateful I found him.
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May 2024 by Adensunset Levy
Allen is the best!
My car broke down two days in a row... As a result I found myself needing a mechanic on a Sunday before work. That lead me to Allen. He was so kind when he answered the phone and he took down all my info. He told me to have the car towed over to him.
I towed the car over to him and he immediately started working on it. He keeps you updated the entire time from diagnostic to finish.
Allen took my car in and got me high quality parts for an amazing price. He didn't cut any corners and made sure that I was getting quality belts and a quality alternator.
Now the real quicker. Allen and his small crew had my car done in less than 2 days! I'm talking less than 48hours (Sunday-Monday) and I was back with my car headed to work Tuesday morning. I only needed to borrow a family members car for one day.
Overall, this is your guy. If you have a problem just him a call. He specializes in Japanese cars but he has a wealth of knowledge and he most certainly can set you straight no matter what you drive.
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February 2024 by Maya Wamukota
First time I called Japanese Auto Specialists I was shocked to hear Allen pick up on a Sunday! He was instantly so personable, I planned on going to him for repairs I was preparing for.My car ended up breaking down earlier than expected and by a miracle I was around the corner from Japanese Auto Specialists. Allen had other clients to tend to, but this man gave me his word when he said he would look at it “tonight”—and he meant it when he started my project after 6pm (thats next-level customer service!)I was blown away to hear the next morning my beloved car was fixed and ready. The breakdown was a terrifying experience, and this man heard my family crisis and treated my car repair as an emergency.Allen is an absolute genius in his field—despite working overtime at night, he performed quality repairs leaving my ride smooth and safe. His rates are awesome and he definetly did extra favors without charging labor. He is not only empathetic towards his clients, he is empathetic towards the cars! You can trust his strategy is most cost efficient. I am so grateful to have found an incredibly dependable, honest mechanic and I am so excited to know my Subaru will continue receiving the BEST. See you soon, Allen!
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January 2024 by les722
This review is a bit overdue! I was driving home to Taos from San Diego a few months back in my older model Nissan Rogue, and just before reaching Santa Fe on a Friday, right before 5 p.m., my car started acting up: strained while accelerating in altitude, and loud muffler. I didn’t dare continue up the crazy mountain road home. The Nissan dealership said they were closing soon and they could see me on Monday. I called a few other places who pretty much said the same thing.
My situation was also financial. I was unemployed and short on funds. I had to get a hotel room due to the unfortunate timing. Saturday morning, I researched online to see if there were any type of mechanic services that could help me get home. I found Japanese Automotive Specialists Santa Fe. The reviews were ALL excellent, and I had a good feeling in general. I called, not expecting an answer on a Saturday morning but lo and behold the owner, Allen Shortle, picked up the phone and said he would be happy to help me.
I drove over from the ridiculously over-priced hotel, and Allen took the car for a test drive. He then did a few simple temporary fixes in order to get me home that day. He did not scare me into extensive and/or immediate repairs. It was a very inexpensive fix to get me home. He also offered his expertise as to what needed to be done for the longer term.
I got home safely that afternoon. I was so incredibly impressed (and relieved) to have found someone so sincere… and willing to help me in my tough situation. It’s difficult to find someone who genuinely cared that I make it home safely, rather than taking advantage of the situation and charging me more for work that was unnecessary at the time.
Not only do I highly recommend Japanese Automotive Specialists, but I will also try whenever possible to have any issues with my car completed by Allen Shortle. I cannot say enough about his honesty and integrity! Driving down to Santa Fe is well worth the trouble!
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December 2023 by 10aurum48 R.
Allen always takes care of our family's Honda vehicles with care and professionalism. In fact, he goes out of his way for us each and every time we have a vehicle serviced by him. Trusting a mechanic these days is not always easy, but with Allen we never worry, and each problem is fixed in a timely fashion. Allen and Japanese Auto are the best, pure and simple. And remember, as far as any negative reviews are concerned...there are always certain people out there who are going to complain no matter what.
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November 2023 by R G
Allen is the best mechanics I have ever met. He truly cares for his work and all his customers, and it's in his bone. Early this year, my family had a car emergency situation when we were on a road trip, and Allen (even knowing we're from out of town and would probably be just a single time customer) did everything he can (including overtime) to help us and making sure we could get back to our home safely. His workmanship were great, the parts he used and the cost were great, and most of all, he's truly caring and a honest mechanic which is hard to come by these days. Unfortunately I'm not local, otherwise, he will def. be my one and only go to shop. Thanks Allen!
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November 2023 by Shawndra Tharp
Allen is the most genuine human being I have ever met. He listens to everything you say. He listens even to your opinions and instead of telling you the way it is going to be, he allows you to be apart of the trouble shooting and repairs. I am lucky to have come across him while traveling. Thank you Allen
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November 2023 by Will
Allen is one of the best mechanics I’ve worked with. Kind, and with great rates. Will take a short drive to help diagnose the gremlin. Feel confident in his work and grateful for his service. He’s probably not great at managing google reviews and yelp, but that’s because he’s a true mechanic and not a keyboard jockey.
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November 2023 by Zeek Hub
This man helped me and empowered me to succeed when he did not have to. Blessings upon you
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November 2023 by 10aurum48
Allen always provides great service.
