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February 2024 by Miaa Marquez
Went to buy a shirt, I was allowed to try on and everything. Changed my mind and went back to return it. Sales Associate said I was not allowed because it was considered “lingerie”. I was not told it wasn’t able to be returned when I bought it. Manager was called over and she denied my return and rudely said I can exchange for something else. The shirt I wanted had a stain so I asked if she can add a discount to it. She continued to say no and threw shout wipes at me saying that would take it off. “Lingerie” is not allowed to be returned because it has been in contact with your skin, but that’s the same thing as trying on and putting it back on the shelf! I ended up taking the shirt and the manager said I had $1.60 left to spend and listed things I was able to get. I got a hair clip and instead of making it an even exchange she charged me the remaining. Corporate should be called on this store very unprofessional customer service especially coming from the managers!!
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February 2024 by Sheena Dechilly
I love shopping here because of the deals, BUT today's visit was out of the ordinary. The store manager along with an employee come near to where I was shopping and followed me every step of the way. I still purchased my items. As I am leaving the store the store manager yells "AND DONT COME BACK!" I've heard numerous complaints about the bad management here but never believed it until tonight. Forever 21 should reconsider who they put as store manager. This is very bad for business ESPECIALLY in a mall that barely has traffic.
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December 2023 by Rees Schellstede
I absolutely love this location and would recommend this store to anyone! All of the employees are super sweet and have no problem helping to the best of their ability. The store is very neat and clean this includes the fitting rooms and the overall state of the store. If your in the area I highly recommend coming in you won’t regret it!
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December 2023 by Serena R
The worst experience in my whole entire life in a dirty store filled with un professional rude employees. Try to address the situation with the storm manager who brushed me off as nothing claiming. I had animosity would not address the situation. While their employees were staring with their snarky faces. Talking about me while I purchase throughout the store. Following me around as if I was going to steal something will not allow me to do an exchange. Continue to let her associate mock me in the store while I continue to Ring app my new purchase, which was a complete mistake, also stated. My face looked angry and not to stare at her because it was making her uncomfortable. What a poor management staff in team.
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November 2023 by Paula Oxoby
I am never shopping there again! When I go there with my daughter, no problem, but when she is there with her friend they are treated as thieves. They were just shopping!!! Just because they are young it does not give you the right to mistreat them. It is a shame you treat our youth like that. Clearly those employees don’t work with commissions…Shame on you!!
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November 2023 by Alexa Schmaldienst
Great store and great selection! The girls working or just a blessing to me and my child
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September 2023 by LaTanya
I had the worst experience in the store, and I definitely will not be returning. My coworker and I, both travel nurses walked into this store after work for her to purchase some items for her daughter. The sales person Kelly was at the register and immediately when my coworker and I go to the back of the store for her to look for what she came to purchase Kelly comes to the back of the store as well. I refuse to spend my money in any store, where I am made to feel uncomfortable because of the color of my skin.
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July 2023 by Ana Trejo
Apparently you can't try on clothes considered "lingerie". It was a slip skirt and a corset. I don't see the difference between a woman trying on a bra and a man trying on a t-shirt. Rating one star because we shouldn't be purchasing fast fashion anyways. Bad experience only reminded me of that.
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April 2023 by Jane M.
So organized and clean. I love it here. The staff is sooo helpful and friendly!! I am so glad I found this store
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January 2023 by Candice Matisse
People are nice and helpful here but my goodness clothes should last more than one wear.
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December 2022 by a p
Busy. The store has a lot of items. Some good items on sale and some over priced. The cashiers are always nice. I will they had a rewards program. They have a credit card with some good things attached but who wants a credit card for use at 1 store -a clothing store..these days ?
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December 2022 by Akila Pervis
Busy. The store has a lot of items. Some good items on sale and some over priced. The cashiers are always nice. I will they had a rewards program. They have a credit card with some good things attached but who wants a credit card for use at 1 store -a clothing store..these days ?
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December 2022 by Antonio Martinez
Cool current fashion is a great place to shop..
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December 2022 by Phyllis Giron
Great customer service. Very clean and bright. Found some really good deals. Sweaters were 1/2 off. Cute clothes for young girls. I think for young men as well. Variety of sizes.
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October 2022 by Kayla B.
Girl at the register was very rude when I asked her if they did holds for an hour. Could of just said no. And was giving me and my little children weird looks.