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February 2024 by Echo gamer 1080 Stihl
I went there because I was getting a flat on my suv.stop at a gas station to air it up and couldn't find nowhere to fill it up..so I went there because my wife told me that was the closest to where we were..it was a true emergency..as I had groceries and my children..and we still had to drive 50 miles home.. when I got there I was blessed to have Stephen and manager Cruz Ellis come and help us with prioritizing us and right when they were closing..they got my tire and fixed it when they found out it was a bigger tire leak..instead of just saying were closing they went over and beyond for me and my family ..my business for all my vehicles from this day forward they are truly angels...thank you Mr Ellis and Stephen you were our angels today..see you for March sales event 7th to the 10th to get my new tires. God bless you all at Firestone on rodeo drive...
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February 2024 by debra irizarry
Showed up on a Sunday at 4:15, and they fixed my tire in 20 minutes! Awesome :)
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January 2024 by Pamela Vigil
Customer service is excellent, service technicians are superior ? I appreciate the wonderful service I receive from Firestone on Rodeo Road. Special thanks to Ben and Cruze ????
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January 2024 by Ruben Jasso
My window wiper arm got damaged during a long drive. Randomly stopped here to see if they could help. Turns out my nut came loose but they fixed it right there in the parking lot and sent me on My way. Saved me due to snow melt causing splash back on the windshield. Didn't even charge me.
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January 2024 by Jean Crawford
During the service I was told I needed a front tire due to a side wall puncture. I trusted their assessment. At checkout, I asked to view the tire because I wanted to see the cause of the damage. Service Manager Cruze Ellis was VERY helpful and tolerant digging out that tire for a technical show n tell. The shop had that one tire in stock too.As a woman driving a Subaru on backroads, if I have a flat on a front tire, a rear tire must replace the front one. Per the manual, “The temporary spare tire must be used only on a rear wheel.” When I gas up, I scan tires for fear of ever needing to shuffle 3 tires with a front flat. Firestone Auto Care has served me well for decades.
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January 2024 by Otto Moore
Tire replacement on New Years day . Manager Cruz is awesome. I'll be back to get the other 3 tires at the quality they are. (Sure drive). Check it out peeps ?
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January 2024 by Bryan Baldwin
For 5+ years it was my go-to place for our cars. Repairs and maintenance were done swiftly and with professionalism. And the customer service was absolutely first rate. I knew all of the front desk people by name (Ben and Michael to name a few of the best!) and they knew mine.Wow how things have gone downhill.In a recent visit, one of the services I asked for (a simple brake inspection) was completely overlooked. On top of that, there was no call to let me know my vehicle was ready. It appears staffing has become a big issue, but it just shouldn't take half a day for an oil change and tire rotation when one has an appointment booked many days in advance.These issues are minor (and even somewhat understandable), however, in comparison to the just flat-out rudeness that now dominates the shop's customer service. That's just not acceptable. Like a few others have commented, the fellow at the front desk with the 70s style hair is one of the rudest people I've ever encountered. He's impatient, sarcastic, and just plain condescending. He hung up on me, and all I was doing was checking on the status of my vehicle after waiting 4 hours. There's miserable people... and then there is this guy.Unfortunately, it wasn't my first encounter with this rude individual, but it will be my last. After spending thousands on repairs and maintenance of all shapes and sizes over the past several years, and following dozens of glowing recommendations to my friends and neighbors, I'm shocked by how quickly this shop has gone downhill.Do yourself a favor: Take your business elsewhere. I really wish that weren't the case.
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January 2024 by Brannigan Draic
Other than it took one and a half days to replace the tires on two of my clients cars, the snarky irritable guy with the 70s hairdo at the counter, it does appear to be at least a semi-functional business. And BTW, one of the cars was taken for a drive. With almost 120,000 reads of my reviews, this will be seen.
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December 2023 by Disappointed
Rude employees
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December 2023 by Raul Alvarez
Great service. Quality work. Ben always explains things very well. He gives me personal attention. That makes the difference.
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November 2023 by Char M.
I seriously caution anyone going to Firestone in Santa Fe. They will try and rip you off. First occurrence was when a family member took their car there for battery problem. They charged $180 just for diagnosing then stated it was going to be a $3800.00 repair. This family member went on YouTube to see if it was actually true. It turned out to a $12.00 switch and easy to replace. The second incident most recently; we ordered tires online and paid for mounting, balancing and installation. Online for everything was $130.00 (tires were bought separately and shipped to the store). Firestone confirmed our appointment at 8am and said vehicle would be ready in a few hours. They called us 4hrs later to say that lug nuts were stripped along with the screws the go into so they weren't able to get the tires off. When we asked how we fixed it, they stated the parts per tire would cost $380.00 each with about $1400.00 out the door. They supposedly had the parts there and were ready to the work. We opted out, picked up the tires and vehicle. Took everything to another tire shop and they did the job in under 45min. I asked if the nuts and bolts were stripped and they said no there was nothing wrong with them; and only charged $100.00 for the work. Imagine if I was a single mom with two small kids and this was my only vehicle and I am trusting what Firestone said? I'd be either without a vehicle for the holidays and or in debt because I paid for a service that absolutely was not needed. Please use extreme caution if you plan to have your vehicle serviced here. I'm convinced that if they're not getting a certain $$ amount per transaction they will say anything to get you to spend more money. I called corporate hotline to complain and was told a regional manager would call me in 2-3 business days. It's been 8 business days and no one has called. Firestone has done shady unethical business practices and is not deserving of our hard earned money. If you need a reliable tire place with professionalism and integrity in Santa Fe NM, go to Garcia Tires instead. We were not disappointed and neither will you. #boycottfirestone
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November 2023 by Pat M.
If I could give zero I would. I ordered 4 new tires from eBay and Simple Tire. they were shipped directly to Firestone for installation, when we dropped the truck off to have them installed @ 8:15 in the morning, they called us at noon and informed us that they could not replace them as the tire studs and lug nuts were stripped and no good and to replace them would cost $360 per tire total price would be $1440 plus tax. we refused and took it to another shop and paid $118 for installation. There was absolutely nothing wrong with the studs and lug nuts! this is my second bad review of Firestone. I will never do business with them again...
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November 2023 by Carlos Gallegos
Friendly staff, great service.
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October 2023 by Nebula
Came to the store to get help changing my tire. Was told that they're closing. Sure. In 30 minutes. The man who finally came to help us had been outside sitting in his car while one of his younger coworkers was doing things in the shop. Honestly, super unhelpful and rude. He told me he would not serve me verbatim because if he strips one of my lugs the store is responsible. It wasn't stripped. I'm just not strong enough to get it off with my tiny aluminum tire iron. Crazy that a tire shop can't change a tire.
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September 2023 by Marcella R.
The Firestone store in Santa Fe was not professional and very slow service, also the bathrooms were disgusting, black sink and roach on the floor.
