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February 2024 by Francisco Mendoza
I just went and the service was excellent very good service
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February 2024 by John Scott
Appalling wait times and dismal customer service / communication.
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January 2024 by Richard Baumann
Excellent service. Very helpful staff!
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January 2024 by Elaine Pinar
Impressive service and attention to my needs. Treated respectfully! Explained service plan in detail.
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January 2024 by louie cdebaca
Management very positive. And helpful
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January 2024 by Leonard Ortiz
In and out quick, thanks Ted!!!
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January 2024 by Ray HERNANDEZ
Just moved in town and chose this Firestone, since day one i had nothing but a great experience...customer service is great and service was quick. Been with Firestone for years and enjoy my credit line i have with them. Thank you Firestone!
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January 2024 by Wayne
My low tire pressure light showed on the dash. Of course it was afternoon on Christmas eve. My family was at the Plaza downtown and had plans for dinner...YIKES! They got me right in and determined it was due to tire Guage high altitude and cold weather. I was out in about 35 minutes. Very friendly and professional staff. Because I have Firestone road coverage there was no charge! I was so happy about crisis averted and the very friendly service I gave both the counter agent and service tech a tip. They said they were just double their job. I let them know my gratitude and appreciation.
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December 2023 by M. O'Connor
Avoid this location and business seriously. I got 4 new tires at a great price but they have minimalto negative mechanical skill here. They will try and sell you things you don't need while ignoring obvious issues! The tire job was done as quoted but never completed. The psi on my tires were wrong and different amongst the 4! Crazy! They can't even make or honor appointments in person or on the phone. Zero accountability. They recently got a new manager to try and fix things but I have no trust or faith it will improve.
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November 2023 by Emma
Went to get my oil changed and my AC fixed. They had no idea how to fix the AC and when I went to a different auto shop I found out that all that needed to be done was recharge the AC unit.The oil change I had done before a road trip, and halfway through the trip I checked the oil and it was completely empty. I spent over a hundred dollars and they almost destroyed my car. Something as simple as an oil change should not be this complicated.
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November 2023 by DizzyDess
If you’re lookin to have anything done to a STANDARD car do not go here. First “Lawrence” couldn’t start my car, then he popped the clutch sending my bumper into the parking barrier. He couldn’t drive it & asked another tech to move into the bay. This man thought my bama performance tuner was an interlock, thank god for the younger tech who was able to drive stick and knew the tuner was not an interlock.
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September 2023 by daniel ortega
Went in on a Wednesday at 8:30a.m. for an oil change there was one other person there at the time was told couldn't be done till 3p.m. so not sure if understaffed or just poorly managed but I went elsewhere and had my oil changed by 9:30a.m.
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September 2023 by skye momaday-mckinney
Have to say a truly satisfying experience after a bad car wrecking incident. Everyone was fab but Lawrence, Ramos and Labado provided exemplary costumer service and while this may sound like a bot over-the -top review.. but, honestly the care, politeness and efficiency an hour before close was exciting...St Francis, Santa Fe.
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September 2023 by Eric Luchetti
Came here to get my alignment worked on. I was quoted 1900 from Big O tires for the same thing which Firestone gave me a solution for. I will need to fix one more thing and go back in to get another alignment but having my tires last longer which they did. So will be a returning customer. Very friendly staff and will listen to customer and not try to burn them.
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September 2023 by Katy Riccione
Had my car towed there after it broke down and I went home to Albuquerque. They contacted me the next day and they wanted to charge over $2k for a $200 part so we asked our roadside assistance to tow it back to Albuquerque.Tow company showed up to take the car but Firestone refused to let them take it because we owed a whopping $12 bill and they completely refused to let us pay over the phone. Insisted that we had to come physically to Santa Fe to pay the bill despite being 1.5 hours away. Hello it’s 2023, who can’t take payment over the phone?!? They were literally going to send the tow truck away but thankfully the tow company was kind and paid the bill for me and let me pay them back.Firestone was so unpractical and unhelpful with no customer service mindset, and pretty sure they wanted to make it hard for me to tow the car away so that they could charge me a daily storage fee instead. What a scam! Do not take your car here.
